Business > Enterprises > Livechat
2016-10-19 18:34:30
LiveChatOlarkSnapEngageUserlikep3chatSmartsupp FREE live chatZopimiAdvizeNetrox SCeAssistance Pro Live chat SolutionHeyBubbleWatcheezyCrisp
Like 31 9 14 102 40 6 45 18 1 50 31 4 6

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/

The fastest way to help customers

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website.

Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.

Help your customers when it matters, where it matters.

P3chat is an easy to use live chat solution supporting Skype and Google Talk and having 20+ language support.

P3chat is specialized on converting visitors into customers and is a great tool for every sales person to become a sales ninja.

The great advantage is that you can use single widget code on multiple websites without restriction.

Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.

Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.

Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.

Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out http://ArcChat.com

iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:

  • Live chat software: Click to Chat, Click to Call, Click to Video
  • Behavioural targeting engine
  • Customised Graphic Design
  • Multilingual support
  • Live Community Chat : http://www.iadvize.com/en/community/
  • Social Customer service solution: http://www.iadvize.com/en/social/
  • [New 2016] iAdvize integrates Facebook Messenger: http://landing.iadvize.com/en/messenger-iadvize-platform-integration

More features: http://www.iadvize.com/en/product-tour/

Netrox SC is live chat software for real-time sales and customer support on the website.

Netrox SC has both free and inexpensive paid versions. 14-day trial period for testing PRO features.

Free live chat version has no time or chat limits and fits small websites perfectly.

  • Netrox SC provides powerful engagement system with unlimited engagement scripts for PRO subscription plan.
  • Fully customizable chat widgets. Powerful designer tool and the ability for complete replacement of native widget with your own code.
  • Incoming chat request queue allows for creating multiple lines of service.
  • Third-party systems integration is implemented as universal request builder. Prepared patterns are triggered by chat agents manually or by binding it to events such as closing the chat.
  • and more

eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days.

With HeyBubble you can track your visitors in real time and engage them to chat, providing excellent customer service, allowing customers to ask questions before making a purchase on your website.

HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.

HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.

HeyBubble is a New York based company

Watcheezy is an easy to use intelligent live chat for websites.

1.Monitor visitors on your website in real time

2. Receive alerts to target higher value visitors

3. Helpfully engage and convert.

Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction.

Add a sales guy to your website.

Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service.

We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting.
Crisp is a livechat designed for startups and really simple to use
Crisp allows to manage users across multiple websites
Apps (iOS, Android, Mac & Windows) are available
Video tourhttp://www.youtube.com/watch?v=Yf0NkRSkFREhttp://youtu.be/my-b06LmkN0http://www.youtube.com/watch?v=YUt-hYPAPeY&context=C33271c1ADOEgsToPDskKjaoLRywFIDeR0vKBWX1PEhttps://www.youtube.com/watch?v=ZCwGo2CzbuQhttp://www.youtube.com/watch?v=9AGoGgRguT8http://www.youtube.com/watch?v=g88XoQW9V7Uhttp://youtu.be/tSRSn9hJU1chttp://youtu.be/u0gxq6Gu5uEhttp://www.youtube.com/watch?v=gli3psQsSPkhttp://www.youtube.com/watch?v=xEBwAy-BNd4http://www.youtube.com/watch?v=l_r2F5QO17g
Free trial periodYes 30 days, no credit card required.Yes Free plan, & all paid plans have 14 days free trialYes 15 daysYes 14 days - no credit card required - Free plan availableYes 14 days free trialYes 14 daysYesYes 14 days + Completely free versionYes 15 days - Try full features, no credit card requiredYes 14 Days, and Freemium packageYes 15 days free trialYes
Pricing plans
  • Starter Plan: $16 / month / account
  • Regular Plan: $30 / month / account
  • Team Plan: $33 / month / account
  • Enterprise Plan: $50 / month / account
  • Enterprise Plus Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at: https://www.livechatinc.com/pricing/

  • Free Plan (1 operator with 20 conversations/month)
  • Bronze Plan: $15 /month (1 operator...),
  • Gold Plan: $44 /month (4 operators, SSL security...),
  • Platinum Plan: $116 /month (8 operators, white label, SSL security...)
  • Ultimate Plan: $219 /month (15 operators, SSL security, white label, phone support...)
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month

After the free trial period, users can subscribe for the following products:

  • Free Plan: 1 operator; 1 chat widget; unlimited chats
  • Userlike Team (€29/month): 3 operators; 3 chat widgets; unlimited history; integrations; basic customization
  • Userlike Corporate (€79/month) : 5 operators; 5 chat widgets; analytics; WhatsApp Connect; full customization;
  • Userlike Business (€199/month) : 10 operators; 10 chat widgets; phone support; API; white label;
  • Userlike Custom: Ask for quote
  • Starter - $4.4/mo (for individual users)
  • Lite - $5.59/mo (for small businesses)
  • Advanced - $11.19/mo
  • FREE: free forever with unlimited agents & chats
  • STANDARD: 8 € / month / agent
  • PRO:19 € / month / agent
  • Lite Plan Free (1 agent, 1 concurrent chat)
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • Free Lite version
    1 concurrent agent. Up to 20K visits/month
  • Basic
    $ 9 per agent/month billed annually.
    $ 15 per agent billed monthly
  • Pro
    $ 14 per agent/month billed annually.
    $ 24 per agent billed monthly
  • http://www.netroxsc.com/pricing/

After the free trial period, user can subscribe live chat solution for Basic Plan:

  • 1 month at $7 (1 Operator)
  • 3 months subscription at $20 (1 Operator)
  • 6 months subscription at $38 (1 Operator)
  • 1 year subscription at $67 (1 Operator)
  • Free Trial - 14 days, no credit card required
  • Free Start-up plan - $0 forever (for individual users)
  • PRO plan - $15/mo
  • ADVANCED plan - $23/mo
  • Freemium version (Up to 1 agent, 10 engagements, 50000 page views/month, limited features)
  • Eezy 1 - $39/mo (1 agent included, unlimited engagements, 100 000 page views/month, unlimited features)
  • Eezy 2 - $99/mo (1 agent included, unlimited engagements, 250 000 page views/month, unlimited features)
  • Eezy 3 - $199/mo (1 agent included, unlimited engagements, 500 000 page views/month, unlimited features)
Launch date2002-06-252009-08-012008-10-012012-03-012011-02-012013-04-012010-01-082011 Apr 112013-01-232013-01-012013-11-042015-11-01
Web-based ApplicationYes Compatible with all up-to-date browsers.YesYesYesYes Rich Web ClientYesYesYes PHP Web applicationYesYesYes Full HTML5 and Javascript Web applicationYesYes Responsive
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)Yes Jabber compatibleYesYes XMPP (Jabber)-NoYes All Jabber compatible IMs and a very unique Skype integrationNo
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X.Yes through IM clientsYes Through Google-talk and Skype IM clients on both Mac and WindowsYes Compatible with instant messengers for Windows and MacYes Through IM clients on desktop and mobileYes XMPP (Jabber) : Pidgin, Adium- Through IM clientsNo Web-interface with desktop notificationsYes Windows PlatformYes Using Instant Messaging systemsYes
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.No No native app, but any Jabber/XMPP app will workNo No native app (any Google Talk client or Skype)Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)Yes (any Skype, Google Talk or XMPP client)Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)NoYes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.Yes Android, iOS, Windows PhoneYes Web console for mobile devicesYes Any Skype or Jabber compatible mobile app-Yes iOS, Android
Works for customers on mobile devices?Yes Optimized for mobile devices does not require Flash to work.YesYesYes Optimized for mobile devices (smartphone & tablet)Yes Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP)Yes fully responsive chat boxYes Works on some mobile devices. HTML5 dashboardYes https://www.iadvize.com/fr/wp-content/themes/iadvize/layoutImg/fr_FR/screenshots/accueil/screen-accueil-1.jpgYes Adapts to the deviceYes works on all smartphones such as iPhone, iPad, Android & Blackberry devicesYes YesYes Watcheezy is multiplateform (Computer, Mobile and Touchpad)Yes
Chat statisticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).YesYes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking APIYes Message History, rules performance.YesYesYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYes Chats summary and detailsYes Complete chat statistics with reports and analyticsYes Amazing statistics and reportsYes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)Yes
Multi-siteYes There's no limit. One account can be used to manage multiple websites.YesYes Unlimited in all plansYes Deploys single or multiple widget per site by group, type of support or user behavior.Yes Via DepartmentsYes no extra chargeYesYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes Unlimited websites.Yes Unlimited site accessYes UnlimitedYes Unlimited number of websites with Eezy offersYes Unlimited
Multiple operatorsYes Every user can have their own account. Different agent roles available.YesYesYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.YesYesYesYes Unlimited from the Pro planYesYes Depends upon subscription packageYes Yes, For PRO and ADVANCED packages onlyYes $15 per additional agentYes Unlimited
Conversation transcriptsYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.YesYesYes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.YesYesYesYes Unlimited from the Pro planYesYes Saved both on server and on local systemYes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts availableYes Full conversation transcripts available and downloadableYes
Offline messagesYes Offline messages are saved as tickets, forwarded to a help desk or email address.Yes Messages sent to an email address(es) or into a CRM.YesYes YesYesYesYesYesYes Storing in system, sending to emailYesYes Sent to email addressYesYes E-mail can be replied
CobrowsingYes With the use of a 3rd party application.Yes push webpagesYesYes Guide your visitor to any page- Push webpagesNoYes Screen recordingNoYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserNoYesNoYes-
Visual customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planYes Fully customizable and text customization-YesYesYes Graphic design customisation: interface to customize the chat window as you wantYes Fully customizable. Colors, dimensions, inscriptions, ... Designer tool or HTML-code upload on your choiceYes Fully customizable as per user requirements. Lots of presets available with option to use custom images and textYes Several themes and text customization + multiple action buttons and your company logoYes Customize the live chat module directly in the back officeYes
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.Yes Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats informationYes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customersYesYes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYes Geo, Useragent, Pages, Referrer, Search query, AdSystem, Custom fields, ...Yes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical addressYes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...)Yes See chat users types in real-time, country, town, social networks, etc
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Using 3rd Party MacrosYes With shortcutsYes Very easy to create and use with shortcuts. Can be gathered in groupsYesYesYesYesYes Canned messages with folders, autocomplete and live search. Both common and personal.Yes Canned responses available, Can be created by both admin and operators.Yes Shortcuts using # symbol in the chatYes Réponses pré-enregistrées. Ajout et modification par les conseillers ou le superagent.- Soon
International supportYes 40+ languages available.YesYes 26 languagesYes Support in English, German, Dutch, PortugueseYes >20 languagesYes Chat support in English, French and CzechYesYes Multilingual support: French, English, Spanish and German.Yes English, RussianYes 20 LanguagesYesYes Disponible dans plusieurs languesYes 25 languages
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.YesYesYes See at what url your chat partners are and how they navigate over your site.-Yes Visitor recordingNoYesYesYesYes Every pages, from referrer to current page with associated time spentYes Suivi du parcours de navigation, des interactions avec le site + engagement automatique et personnalisé en fonction du comportement du visiteur.Yes Real-time
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes type !transfer command to transfer to all available operators, transcript link shows to new operatorYes Transfer easily between agents, tiers and groupsYes Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command.Yes !r command in IM apps, one-click in RWC.YesYesYesYes Can be transferred to operator or department. Additional feature is invitation of another operator for joint service.Yes Transfer within operators from same, different departments and reference chat generated for each transferred chatYes To a specific operator, a group of operator or the first available operatorYesYes Shared inbox between operators. What you see is what your team see
Custom extensionsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github and many more.Yes Javascript API, Integration with Zendesk, Happyfox, ..YesYes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes API: Salesforce, Zendesk...YesYes Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, ShopifyYes APIYes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & PowerboutiqueYes
Proactive chat triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes Fully customizable rule-based triggersYes Proactive chat implementation engages with the visitor on behalf of an agent currently online.Yes Fully CustomizableYesYesYesYesYes In PRO plan. Unlimited number of triggers with unlimited condition tree depth. Simple time-based auto-invitation for BASIC plan.YesYes By time spentYes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with themYes
Visitor MonitoringYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.NoYes Available while user is connectedYes Via Rich Web ClientYesYesYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYesYes Complete details through ‘visitors’ section from Operator consolesYesYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit historyYes
Video chatNo Not available.NoNoNoNoNo Visitor recordingNoYes Give them the opportunity to access reassuring and human support by video conference. They can decide whether they are visible or not.NoNoNoNo Chat audio et vidéo utilisant le WebRTC- Soon
Remote screenshotYes With the use of a 3rd party application.NoYesYesNoYes Screen recordingNoNoNoNoNo- Soon
APIYes Open API available.Yes http://www.olark.com/docsYesYes Open API, Javascript API, and remote API to set up advanced chat behavior.Yes Widget APIYes https://developers.smartsupp.com/YesYes Free APIYes Javascript API, Open APINoYesYes Free APIYes Api Javascript, REST
Social Networks
  • 2016-07-19 12:13:26
    2016-10-19 18:34:30
  • Livechat
  • Unlisted
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
    Manage backups


see older comments

Leave a comment

Build comparison tables or lists about everything !

It's free and fast to publish data into original tables

Create a table