All Live chat software comparison UPDATED 2016

Business > Enterprises > Livechat
1
2016-08-11 01:39:56
ZopimOlarkLiveChatSnapEngagep3chatUserlikeSmartsupp FREE live chatHeyBubbleeAssistance Pro Live chat SolutionWatcheezyiAdvizeOnOp ChatArcChat.com
Image
Websitehttp://www.zopim.com/http://www.olark.com/https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.snapengage.com/http://p3chat.comhttp://www.userlike.com/https://www.smartsupp.comhttps://www.heybubble.comhttp://www.eassistancepro.comhttp://fr.watcheezy.com/http://landing.iadvize.com/en/https://www.applicloud.com/en/onopchathttp://arcchat.com/
Description

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out http://ArcChat.com

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

LiveChat is a premium live chat and help desk software that helps businesses provide amazing customer service and increase online sales!

Key LiveChat advantages:

  • Increase of sales conversion rate up to 25%
  • Instant customer contact with sales people
  • Increase of customer satisfaction and loyality
  • Stunning looks and social media fanbase generation

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

P3chat is an easy to use live chat solution supporting Skype and Google Talk and having 20+ language support.

P3chat is specialized on converting visitors into customers and is a great tool for every sales person to become a sales ninja.

The great advantage is that you can use single widget code on multiple websites without restriction.

Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website.

Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.

Help your customers when it matters, where it matters.

Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.

Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.

Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.

Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.

With HeyBubble you can track your visitors in real time and engage them to chat, providing excellent customer service, allowing customers to ask questions before making a purchase on your website.

HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.

HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.

HeyBubble is a New York based company

eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days.

Watcheezy is an easy to use intelligent live chat for websites.

1.Monitor visitors on your website in real time

2. Receive alerts to target higher value visitors

3. Helpfully engage and convert.

Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction.

Add a sales guy to your website.

Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service.

We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting.

iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:

  • Live chat software: Click to Chat, Click to Call, Click to Video
  • Behavioural targeting engine
  • Customised Graphic Design
  • Multilingual support
  • Live Community Chat : http://www.iadvize.com/en/community/
  • Social Customer service solution: http://www.iadvize.com/en/social/
  • [New 2016] iAdvize integrates Facebook Messenger: http://landing.iadvize.com/en/messenger-iadvize-platform-integration

More features: http://www.iadvize.com/en/product-tour/
OnOp Chat is a live chat software with an option to upgrade chat into video call. Thanks to its functions, OnOp Chat helps you to keep customers on the web, assist them, and increase sales.

OnOp Chat enables connection via all browsers and on all devices including mobile ones. It can be integrated into existing call centre or other internal system.

Live chat for small business. Very clean UI. No unnecessary options.
Video tourhttp://youtu.be/tSRSn9hJU1chttp://youtu.be/my-b06LmkN0http://www.youtube.com/watch?v=Yf0NkRSkFREhttp://www.youtube.com/watch?v=YUt-hYPAPeY&context=C33271c1ADOEgsToPDskKjaoLRywFIDeR0vKBWX1PEhttp://www.youtube.com/watch?v=9AGoGgRguT8https://www.youtube.com/watch?v=ZCwGo2CzbuQhttp://www.youtube.com/watch?v=g88XoQW9V7Uhttp://www.youtube.com/watch?v=xEBwAy-BNd4http://www.youtube.com/watch?v=gli3psQsSPkhttp://www.youtube.com/watch?v=l_r2F5QO17ghttp://youtu.be/u0gxq6Gu5uEhttp://www.youtube.com/watch?v=-Wii6D4qUUc
Free trial periodYes 14 daysYes Free plan, & all paid plans have 14 days free trialYes Fully functional for 30 days, no credit card required.Yes 15 daysYes 14 days free trialYes 14 days - no credit card required - Free plan availableYes 14 Days, and Freemium packageYes 15 days - Try full features, no credit card requiredYes 15 days free trialYesYes 14 days, now free programs as wellYes 14 days
Pricing plans
  • Lite Plan Free (1 agent, 1 concurrent chat)
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • Free Plan (1 operator with 20 conversations/month)
  • Bronze Plan: $15 /month (1 operator...),
  • Gold Plan: $44 /month (4 operators, SSL security...),
  • Platinum Plan: $116 /month (8 operators, white label, SSL security...)
  • Ultimate Plan: $219 /month (15 operators, SSL security, white label, phone support...)

No limits of concurrent chats.

  • Starter Plan: $16/month for 1 account
  • Regular Plan: $30/month for 1 account
  • Team Plan: $33/month per account
  • Enterprise Plan: $50/month per account
  • Enterprise Plus Plan: $149/month per account
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
  • Starter - $4.4/mo (for individual users)
  • Lite - $5.59/mo (for small businesses)
  • Advanced - $11.19/mo

After the free trial period, users can subscribe for the following products:

  • Free Plan: 1 operator; 1 chat widget; unlimited chats
  • Userlike Team (€29/month): 3 operators; 3 chat widgets; unlimited history; integrations; basic customization
  • Userlike Corporate (€79/month) : 5 operators; 5 chat widgets; analytics; WhatsApp Connect; full customization;
  • Userlike Business (€199/month) : 10 operators; 10 chat widgets; phone support; API; white label;
  • Userlike Custom: Ask for quote
  • FREE: free forever with unlimited agents & chats
  • STANDARD: 8 € / month / agent
  • PRO:19 € / month / agent
  • Free Trial - 14 days, no credit card required
  • Free Start-up plan - $0 forever (for individual users)
  • PRO plan - $15/mo
  • ADVANCED plan - $23/mo

After the free trial period, user can subscribe live chat solution for Basic Plan:

  • 1 month at $7 (1 Operator)
  • 3 months subscription at $20 (1 Operator)
  • 6 months subscription at $38 (1 Operator)
  • 1 year subscription at $67 (1 Operator)
  • Freemium version (Up to 1 agent, 10 engagements, 50000 page views/month, limited features)
  • Eezy 1 - $39/mo (1 agent included, unlimited engagements, 100 000 page views/month, unlimited features)
  • Eezy 2 - $99/mo (1 agent included, unlimited engagements, 250 000 page views/month, unlimited features)
  • Eezy 3 - $199/mo (1 agent included, unlimited engagements, 500 000 page views/month, unlimited features)
  • Free Plan (up to 10 operators, unlimited sessions; offer till the end of 2015)
  • Standard $19.95 (1 operator per month, unlimited sessions)
  • One plan 8.11 € (10 operators, unlimited departments, unlimited concurrent chats, unlimited conversations/month)
  • Loyal client discounts http://arcchat.com/price
Launch date2009-08-012002-06-252008-10-012011-02-012012-03-012013-04-012013-01-012013-01-232013-11-042010-01-082015-07-012015
Features
Web-based ApplicationYesYesYes Available on all known up-to-date browsers.YesYes Rich Web ClientYesYesYes Full HTML5 and Javascript Web applicationYesYesYes PHP Web applicationYesYes Simplified UI for small business
IM (Google Talk, Jabber...) integration-No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)YesYes Jabber compatibleYes XMPP (Jabber)Yes All Jabber compatible IMs and a very unique Skype integrationNo
Desktop Applications- Through IM clientsYes through IM clientsYes Desktop apps for Windows and Mac OS X (Mac)Yes Through Google-talk and Skype IM clients on both Mac and WindowsYes Through IM clients on desktop and mobileYes Compatible with instant messengers for Windows and MacYes XMPP (Jabber) : Pidgin, AdiumYes Using Instant Messaging systemsYes Windows PlatformNo Browser-based
Native mobile applicationNoNo No native app, but any Jabber/XMPP app will workYes Mobile apps for iOS and Android devices.No No native app (any Google Talk client or Skype)Yes (any Skype, Google Talk or XMPP client)Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)Yes Any Skype or Jabber compatible mobile appYes Web console for mobile devices-Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.No Browser-basedYes Free for Android. iOS coming 2016.
Works for customers on mobile devices?Yes Works on some mobile devices. HTML5 dashboardYesYes Works on any modern browser, does not require Flash.YesYes Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP)Yes Optimized for mobile devices (smartphone & tablet)Yes fully responsive chat boxYes YesYes works on all smartphones such as iPhone, iPad, Android & Blackberry devicesYes Watcheezy is multiplateform (Computer, Mobile and Touchpad)Yes https://www.iadvize.com/fr/wp-content/themes/iadvize/layoutImg/fr_FR/screenshots/accueil/screen-accueil-1.jpgYesYes Chat becomes smaller and expands on click. Works on any modern browser, does not require Flash
Chat statisticsYesYesYes Reports are focused on measuring chat efficiency, including quantity, performance, handle times, conversions reports and many other.Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYes Message History, rules performance.Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking APIYesYes Amazing statistics and reportsYes Complete chat statistics with reports and analyticsYes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYes Advanced statistics for assessment of operators' performance, history, detailed information about every session
Multi-siteYesYesYes LiveChat can be added to multiple websites and customized per each.Yes Unlimited in all plansYes Via DepartmentsYes Deploys single or multiple widget per site by group, type of support or user behavior.Yes no extra chargeYes UnlimitedYes Unlimited site accessYes Unlimited number of websites with Eezy offersYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYesYes Unlimited
Multiple operatorsYesYesYes Available, every operator can have their own account.YesYesYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.YesYes Yes, For PRO and ADVANCED packages onlyYes Depends upon subscription packageYes $15 per additional agentYes Unlimited from the Pro planYesYes 10 operators per site for same price
Conversation transcriptsYesYesYes All chats are stored in LiveChat and can be accessed later on.YesYesYes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.YesYes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts availableYes Saved both on server and on local systemYes Full conversation transcripts available and downloadableYes Unlimited from the Pro planYes For both operators and clientsYes All, missed or none. Also available in Dashboard
Offline messagesYesYes Messages sent to an email address(es) or into a CRM.Yes Offline messages are saved as tickets in LiveChat, sent to a help desk or forwarded to a given email address.YesYesYes YesYesYes Sent to email addressYesYesYesYes Customizable offline formYes
CobrowsingNoYes push webpagesYes Available via a 3rd party integration.YesNoYes Guide your visitor to any page- Push webpagesYes Screen recordingNoYesYesYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserNoYes You can see where user is navigating
Visual customizationYesYes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes 4 distinct chat window themes to choose from. CSS customization, branding and white label version are available.Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan-Yes Fully customizable and text customizationYesYes Several themes and text customization + multiple action buttons and your company logoYes Fully customizable as per user requirements. Lots of presets available with option to use custom images and textYes Customize the live chat module directly in the back officeYes Graphic design customisation: interface to customize the chat window as you wantYes Fully customizable chat window, buttons, textsYes 75+ options & 1-click palettes
Visitor detailsYesYes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats informationYes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customersYes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...Yes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical addressYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...)Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYesYes
Predefined responsesYesYes Using 3rd Party MacrosYes Canned responses are tag-based - by typing in #tag a corresponding answer pops up.Yes With shortcutsYesYes Very easy to create and use with shortcuts. Can be gathered in groupsYesYes Shortcuts using # symbol in the chatYes Canned responses available, Can be created by both admin and operators.Yes Réponses pré-enregistrées. Ajout et modification par les conseillers ou le superagent.YesYes
International supportYesYesYes 40+ languages available + option to customize localization.Yes 26 languagesYes >20 languagesYes Support in English, German, Dutch, PortugueseYes Chat support in English, French and CzechYesYes 20 LanguagesYes Disponible dans plusieurs languesYes Multilingual support: French, English, Spanish and German.YesYes 1 click translation to multi languages or custom translation
Clickpath TrackerNoYesYes The user's browsing path is displayed in real-time to provide details on visited pages.Yes-Yes See at what url your chat partners are and how they navigate over your site.Yes Visitor recordingYes Every pages, from referrer to current page with associated time spentYesYes Suivi du parcours de navigation, des interactions avec le site + engagement automatique et personnalisé en fonction du comportement du visiteur.YesYesYes
Transfer to another operatorYesYes type !transfer command to transfer to all available operators, transcript link shows to new operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes Transfer easily between agents, tiers and groupsYes !r command in IM apps, one-click in RWC.Yes Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command.YesYes To a specific operator, a group of operator or the first available operatorYes Transfer within operators from same, different departments and reference chat generated for each transferred chatYesYesYes Grouping (departments, skills, etc.), transferring both operators and departmentsYes Operators see conversations and can join/leave at any moment
Custom extensionsYes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes LiveChat can be integrated with 60+ services, including Google Analytics, Facebook, Salesforce, Zendesk and many other 3rd-party applicationsYes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes Javascript API, Integration with Zendesk, Happyfox, ..Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github and many more.YesYes APIYes Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, ShopifyYes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & PowerboutiqueYes API: Salesforce, Zendesk...YesNo We've noticed it only brings more distraction for our clients.
Proactive chat triggersYesYes Fully customizable rule-based triggersYes LiveChat detects when visitors take certain actions on your website and issue chat invitations based on those actions.Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online.YesYes Fully CustomizableYesYes By time spentYesYes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with themYesYes Fully customizable proactive chat triggersYes Simple to understand "Auto actions" When... Then...
Visitor MonitoringYesYes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.Yes LiveChat can be used to monitor multiple visitors at the same time. The details on browsing visitors can be filtered using built-in filters.NoYes Via Rich Web ClientYes Available while user is connectedYesYesYes Complete details through ‘visitors’ section from Operator consolesYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit historyYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYesYes Can see who and where are browsing right now
Video chatNoNoNo Not available.NoNoNoNo Visitor recordingNoNoNo Chat audio et vidéo utilisant le WebRTCYes Give them the opportunity to access reassuring and human support by video conference. They can decide whether they are visible or not.Yes Video call using WebRTCNo
Remote screenshotNoNoYes Available via integrations with 3rd party apps.YesNoYesYes Screen recordingNoNoNoYes "Snapshot" functionNo
APIYesYes http://www.olark.com/docsYes Open API available.YesYes Widget APIYes Open API, Javascript API, and remote API to set up advanced chat behavior.Yes https://developers.smartsupp.com/YesNoYes Free APIYes Free APIYesNo We've noticed it only brings more distraction.
Social Networks
Like 45 9 28 14 40 102 6 31 50 4 18 0 4
Websitehttp://www.zopim.com/http://www.olark.com/https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.snapengage.com/http://p3chat.comhttp://www.userlike.com/https://www.smartsupp.comhttps://www.heybubble.comhttp://www.eassistancepro.comhttp://fr.watcheezy.com/http://landing.iadvize.com/en/https://www.applicloud.com/en/onopchathttp://arcchat.com/
Twitterhttp://twitter.com/zopimhttp://www.twitter.com/olarkhttp://twitter.com/LiveChathttp://twitter.com/snapengagehttp://twitter.com/p3chat_imhttps://twitter.com/userlikehttps://twitter.com/smartsuppcomhttps://twitter.com/HeyBubbleInchttps://twitter.com/EAssistanceProhttps://twitter.com/@_watcheezyhttp://twitter.com/iadvizehttps://twitter.com/OnlineOperator
Facebookhttps://www.facebook.com/olarkchathttp://facebook.com/LiveChathttps://www.facebook.com/SnapEngagehttps://www.facebook.com/p3chathttp://facebook.com/userlikehttps://www.facebook.com/heybubblehttps://www.facebook.com/eassistanceprohttps://www.facebook.com/Watcheezy/http://www.facebook.com/iadvize.francehttps://www.facebook.com/onlineoperator
Embed
  • 2016-02-22 17:13:36
    2016-08-11 01:39:56
  • Livechat
    English
  • Unlisted
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
    Manage backups

Comments

see older comments

Leave a comment

Build comparison tables or lists about everything !

It's free and fast to publish data into original tables

Create a table