Best Live Chat Feature Comparison

Business > Enterprises > Livechat
0
2017-10-14 16:08:10
OggFlowWatcheezyCrispLime TalkREVE ChatNetrox SCZopimLiveAgentiAdvize
Image
Websitehttp://oggflow.comhttp://fr.watcheezy.com/https://crisp.chathttp://www.limetalk.comhttps://www.revechat.com/http://www.netroxsc.comhttp://www.zopim.com/http://www.ladesk.com/http://www.iadvize.com/en/
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Description

When a customer needs help… Oggflow offers support ticketing through any channel.

  • With just a few clicks, Oggflow lets you set up a beautiful, customizable live chat widget that feeds right into Oggflow. So, when people need help on your website … they can just click on the widget and start a one-on-one conversation with agents or team members.
  • Oggflow supports email integration that can listen for inbound emails in specific folders, automatically create tickets and associate them with projects and teams.

Watcheezy is an easy to use intelligent live chat for websites.

1.Monitor visitors on your website in real time

2. Receive alerts to target higher value visitors

3. Helpfully engage and convert.

Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction.

Add a sales guy to your website.

Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service.

We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting.
Crisp is a livechat designed for startups and really simple to use
Crisp allows to manage users across multiple websites
Apps (iOS, Android, Mac & Windows) are available
Lime Talk is a simple online chat application for your website that allows you to be available for your website's visitors - the same way you are available for questions in a real store.

If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds.

You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move.

Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds.
REVE Chat is a cloud based multi-channel live chat platform that enables online businesses to proactively engage with the website visitors. As REVE Chat can be integrated with social media channels like Facebook and Viber, it also lets companies to offer social media customer support.

As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook page visitors, offer proactive chat invitations and many more.

Netrox SC is live chat software for real-time sales and customer support on the website.

Netrox SC has both free and inexpensive paid versions. 14-day trial period for testing PRO features.

Free live chat version has no time or chat limits and fits small websites perfectly.

  • Netrox SC provides powerful engagement system with unlimited engagement scripts for PRO subscription plan.
  • Fully customizable chat widgets. Powerful designer tool and the ability for complete replacement of native widget with your own code.
  • Incoming chat request queue allows for creating multiple lines of service.
  • Third-party systems integration is implemented as universal request builder. Prepared patterns are triggered by chat agents manually or by binding it to events such as closing the chat.
  • and more

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out http://ArcChat.com

LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support.

Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls.

Key LiveAgent features:

  • Live chat
  • Ticketing
  • Video calls
  • Call center
  • Knowledge base
  • Facebook integration
  • Twitter integration
  • Rules
  • SLA
iAdvize is a conversational commerce platform that is used in 40 different countries. The platform enables businesses to engage their customers and prospects, whether they’re on the website or on social media, from one chat, voice and video messaging solution. Visitors can get real-time advice from customer service associates but also from advocates, members of the brand community via ibbü – an on-demand pool of experts.

More features: http://landing.iadvize.com/en/video
Video tourhttp://www.youtube.com/watch?v=l_r2F5QO17ghttps://www.youtube.com/watch?v=pGCrBRtytQQhttp://youtu.be/tfbZAFIWcZQhttp://www.youtube.com/watch?v=c2XjYm5SeQQhttp://youtu.be/tSRSn9hJU1chttps://www.youtube.com/watch?v=kQlD4yvMcLUhttp://www.youtube.com/watch?v=CcWJemQWSkE
Free trial periodYes Free Plan AvailableYes 15 days free trialYesYes 15 daysYesYes 14 days + Completely free versionYes 14 daysYes Trial for 14 days, no credit card required.Yes 7 days - Apply here: http://www.iadvize.com/en/free-trial/
Pricing plans
  • Basic 1 Agent Facebook Pages, google mail, Twiter FREE
  • Starter ^ + 3 Members + Web Phone calling 14.95
  • Business ^ + 6 Members +Toll Free Number and Wholesale Minutes 29.95
  • Large ^ + 16 Members 79.95
  • Extreme ^ + 40+ Members + dedicated server 199.95
  • Eezy Chat - $11/mo
  • Eezy Start - $49/mo
  • Eezy Pro - $99/mo
FreeUnlimited version starting from $4,2 / month.Standard Plan: $13.5 (per month for yearly plan)

Advanced Plan: $22.5 (per month for yearly plan)
  • Free Lite version
    1 concurrent agent. Up to 20K visits/month
  • Basic
    $ 9 per agent/month billed annually.
    $ 15 per agent billed monthly
  • Pro
    $ 14 per agent/month billed annually.
    $ 24 per agent billed monthly
  • http://www.netroxsc.com/pricing/

  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)

No limits of concurrent chats.

  • Ticket Plan: $9/month per agent
  • Ticket+Chat Plan: $14/month per agent
  • All-inclusive Plan: $19/month per agent
Launch date2013-08-012011-01-272015-11-012012-01-012011 Apr 112007-07-012010-01-08
Features
Website PhoneYes Customers can click the phone option (next to the live chat button) and immediately place a call into the support agents through the browser.
Toll Free NumberYes Toll Free number included with live chat widget which is directed to the agent queue and is answered in the OggFlow application.
Web-based ApplicationYes ResponsiveYes Compatible with all up-to-date browsers.Yes ResponsiveYesYesYesYesYes Available on all known up-to-date browsers.Yes PHP Web application
IM (Google Talk, Jabber...) integrationYes Full live chat agent channel over Google HangoutsNoYes SlackYesNo-
Desktop ApplicationsYes Live Chat, Web PhoneYes Available for windows and OS DesktopYesYes through IM clientsYesNo Web-interface with desktop notifications- Through IM clientsYes Available on every computer through a internet navigator
Native mobile applicationYes Native Android and iOSYes Mobile application for Iphone, Ipad and ANdroid DevicesYes iOS, Android-- Coming SoonYes Android, iOS, Windows PhoneNoYes Mobile apps for iOS and Android devices.Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.
Works for customers on mobile devices?Yes Yes customers can call into support app over WebRTC (browser) or using mobile calling.Yes Watcheezy is multiplateform (Computer, Mobile and Touchpad)YesYesYes Responsive Chat WidgetYes Adapts to the deviceYes Works on some mobile devices. HTML5 dashboardYes Yes.Yes yes - optimised for mobile devices
Chat statisticsYes Yes including website and support channel analytics.Yes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)YesYesYesYes Chats summary and detailsYesYes Comprehensive detailed reports available.Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics
Multi-siteYes Supports unlimited sites.Yes Unlimited number of websites with Eezy offersYes UnlimitedYes no extra paymentYesYes Unlimited websites.YesYes UnlimitedYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site
Multiple operatorsYes One operator in free version, multiple agents and level 2 experts.Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.Yes UnlimitedYesYesYesYesYes Yes.Yes Unlimited
Conversation transcriptsYes Yes, customer can request and email at end of live chat.Yes Full conversation transcripts available and downloadableYesYesYesYesYesYes Yes.Yes Unlimited
Offline messagesYes Yes Supports Office Hours and collects info automatically when closed.Yes Offline messages are saved and sent by emailYes E-mail can be repliedYesYesYes Storing in system, sending to emailYesYes Offline messages are saved as tickets.Yes
CobrowsingYes See in real time exactly waht does your visitorsYes- Coming SoonNoNoYes You can see their actions in real-time. If necessary, your can take control of the visitor's browser
Visual customizationYes Full CSS customization of chat widget available.Yes Customize the live chat module directly in the back officeYesYesYes Customize Chat Widget according to your website theme.Yes Fully customizable. Colors, dimensions, inscriptions, ... Designer tool or HTML-code upload on your choiceYesYes CSS, image upload...Yes Graphic design customisation: interface to customize the chat window as you want
Visitor detailsYes Tracks pages and how many visits.Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...)Yes See chat users types in real-time, country, town, social networks, etcYesYesYes Geo, Useragent, Pages, Referrer, Search query, AdSystem, Custom fields, ...YesYes Geolocation, IP address, referrer links, browser type, language.Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site
Predefined responsesYesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.- SoonYesYesYes Canned messages with folders, autocomplete and live search. Both common and personal.YesYes Yes.Yes Canned responses plus smart answers that are automatically generated.
International support- coming soon, full UTF-8 SupportYes 6+languages availableYes 25 languagesYesYes Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, TurkishYes English, RussianYesYes 39 LanguagesYes Multilingual support: French, English, Spanish and German.
Clickpath TrackerNoYes The user's browsing path is displayed in real-time to provide details on visited pages.Yes Real-timeYesYesNoYes Yes.Yes
Transfer to another operatorYes Can transfer and requeue back to agent pool.YesYes Shared inbox between operators. What you see is what your team seeYesYesYes Can be transferred to operator or department. Additional feature is invitation of another operator for joint service.YesYes Yes.Yes Transfer from Agent to Agent, from expert to agent but also from bot to agent.
Custom extensionsYesYes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & PowerboutiqueYes 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, ZendeskYesYes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook...Yes API: Salesforce, Zendesk...
Proactive chat triggersYesYes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with themYesYesYesYes In PRO plan. Unlimited number of triggers with unlimited condition tree depth. Simple time-based auto-invitation for BASIC plan.YesYes Yes.Yes Intelligent Targeting rules. Fully customizable based on scoring and criteria.
Visitor MonitoringYesYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit historyYesYes Fully customizable rule-based triggers.YesYesYesYes Yes.Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser
Video chat- Audio web chat, video on the way.No Chat audio et vidéo utilisant le WebRTC- SoonNoYesNoNoYes Yes.Yes Human support via video chat. The user can decide whether they are visible or not.
Remote screenshotNo- SoonNoNoNo
APIYesYes Free APIYes Api Javascript, RESTYesYes API's available on request to developers.Yes Javascript API, Open APIYesYes Open API available.Yes Free API
Social Networks
Websitehttp://oggflow.comhttp://fr.watcheezy.com/https://crisp.chathttp://www.limetalk.comhttps://www.revechat.com/http://www.netroxsc.comhttp://www.zopim.com/http://www.ladesk.com/http://www.iadvize.com/en/
Twitterhttps://twitter.com/oggflowhttps://twitter.com/_watcheezyhttps://twitter.com/crispchathttp://www.twitter.com/REVEChathttps://twitter.com/netrox_schttp://twitter.com/zopimhttps://twitter.com/#!/liveagentprohttp://twitter.com/iadvize
Facebookhttps://www.facebook.com/pages/OGGflow/564931740192684?ref=hlhttps://www.facebook.com/Watcheezy/https://www.facebook.com/crispchathttps://www.facebook.com/REVEChatSolutionshttps://www.facebook.com/netrox.sc.globalhttps://www.facebook.com/LiveAgenthttp://www.facebook.com/iadvize.france
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  • 2017-10-14 16:08:10
    2017-10-14 16:08:10
  • Livechat
    English
  • Unlisted
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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