Best live chat software comparison
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Let's look at the top 9 live chat software for website, They all
are have their own advantages. They all work very well as you can
compare all these live chat software here feature by feature.
Name | eAssistance Pro Live chat Solution | Click4Assistance | Live2Support | LiveChat | LivePerson | Comm100 | OggChat | Live Guide | Userlike | Provide Support Live Chat |
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| Website | eassistancepro.com | click4assistance.co.uk | live2support.com | livechatinc.com/... | liveperson.com | comm100.com | oggchat.com | netop.com/... | userlike.com | providesupport.com |
| Description | eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days. | UK Premier Live Chat Software, enjoy the benefits of live chat,
real-time visitor monitoring and proactive invitations. Installing
online chat software ensures that your website is working harder
and more effectively to bring new customers to your business, 24
hours a day, 7 days a week. Using our comprehensive analytics software, you can track and monitor the behaviour of your users to gain a better understanding of how your site is performing, while our range of reporting options ensure you receive all the information you need, when you need it. Contact Click4Assistance today to learn more about our extensive range of 100% customisable live help software packages. | Live2support live chat service helps to build loyalty, drive
online sales, stimulate ecommerce, and improve order values by
extending a helpful human presence. It also augments operational
efficiency for real time customer support with its special features
and services adaptable to today’s fast-paced world. In fact it has
emerged as a go-to solution for personalized, human interactions to
create meaningful connections at a fraction of the cost of other
popular means. | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | LivePerson enables businesses to chat with prospects and customers. LivePerson gathers a broad set of customer and business data, including historical, behavioral, operational, and third party data to help you understand your visitors. LivePerson live chat software includes a proprietary real time analytics to enhance your understanding of customer needs and business objectives. | Comm100 Live Chat is the enterprise-grade live chat software for website that's entirely hosted by Comm100. Comm100 live chat software promotes your sales, reduces your operating costs & increases your customer satisfaction. | OggChat is a fully customizable live chat software solution that will boost your sales and improve your customer service. Visitors don't need any special software, and operators chat right from their Instant Messenger. Chat features include real-time visitor monitoring, proactive chats, geo-location, and custom logos and buttons. It's business live chat software that works when and where you need it. | Live Guide is live chat software that increases customer satisfaction and improves customer service efficiency. Live Guide provides audio & video chat, in-depth reporting and enterprise security for websites. Live Guide helps you:
| Userlike is a unique and powerful software for live chat and customer messaging. It offers companies a central inbox for all customer messages from various channels such as website chat, WhatsApp, Facebook Messenger, Telegram, SMS and more. Messages are processed using professional service features such as message templates, live translations, file sharing, intelligent routing and browser-based video calls, including screen sharing. With Userlike’s AI Automation Hub you can create self-service tools, such as AI chatbots, smart FAQ pages and interactive contact forms to automate your service. Userlike is a GDPR-compliant customer communication software with a secure data infrastructure hosted on German servers. Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size. | Provide Support has been providing live chat and real time website monitoring solution since 2003. With more than 10000 customers all over the globe we are proud to say that our service has become helpful for various industries and improved both their sales and customer service quality. |
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| Free trial period | Yes 15 days - Try full features, no credit card required | Yes 14 Day Trial | Yes 15 days free trial | Yes 14 days, no credit card required. | Yes 14 days free trial | Yes 14 Days Free Trial | Yes 14 days - no credit card required - Free plan available | Yes 10 days, fully functional | ||
| Pricing plans | After the free trial period, user can subscribe live chat solution for Basic Plan:
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| You can pick a plan according to your requirement. Custom plan
is also available.
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There's no limit of active chats going at any one
time. |
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| Launch date | Jan. 23rd 2013 | Nov. 7th 2003 | Jun. 25th 2002 | Aug. 5th 2009 | Sep. 1st 2009 | Mar. 1st 2012 | Aug. 1st 2003 | |||
| Features | ||||||||||
| Web-based Application | Yes | Yes Full HTML5 and Javascript Web application is Available | Yes HTML 5 Supportive | Yes Compatible with all up-to-date browsers. | Yes | Yes | Yes Setup and Visitor Monitoring | Yes | Yes | Yes Modern web chat agent app is compatible with all modern browsers. Classic one supports even outdated browsers. |
| IM (Google Talk, Jabber...) integration | - Integration in Progress | Yes GTalk | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | Yes Agents use gTalk/Jabber | Yes Jabber compatible | No Provide Support Live Chat uses its own communication technologie and doesn't depend on any 3rd party tools or protocols | ||||
| Desktop Applications | Yes Windows Platform | Yes Windows / Mac | Yes Windows, Mac OS and IM Clients | Yes Desktop apps for Windows and Mac OS X. | Yes | Yes | Yes Through IM Clients | Yes Compatible with instant messengers for Windows and Mac | Yes Native apps for Windows, Mac OS and Linux | |
| Native mobile application | Yes Web console for mobile devices | No | Yes IM Client Gtalk, iPhone, iPad, Android mobile and Tablet. | Yes Mobile applications for iPad, iPhone, and Android devices. | Yes for visitors | Yes iPhone, Android | Yes Any gTalk/Jabber client | Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client) | Yes for Android and iOS | |
| Works for customers on mobile devices? | Yes works on all smartphones such as iPhone, iPad, Android & Blackberry devices | Yes | Yes Works on mobile platforms such as iPhone, iPod touch, iPad, Android (Mobile and Tablet), Blackberry. Also support any web browser. | Yes Optimized for mobile devices does not require Flash to work. | Yes | Yes Comm100 offers the Live Chat program for mobile platforms including iPhone, BlackBerry, Android, Windows Mobile and Java based mobile platforms. | Yes | Yes Optimized for mobile devices (smartphone & tablet) | Yes Responsive design allows the chat window look well in all major mobile browsers. | |
| Chat statistics | Yes Complete chat statistics with reports and analytics | Yes Extensive analytics suite. See: http://www.click4assistance.co.uk/LiveChatSoftwareUK/Features/Professional/WebsiteActivity.aspx | Yes Chat Transcripts is saved and can be accessible anytime. | Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Yes | Yes All visitors' navigation history, chat transcripts and offline messages are saved and you can retrieve them whenever needed. | Yes | Yes | Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API | Yes Fully functional chat statistics app is available |
| Multi-site | Yes Unlimited site access | Yes Professional and Enterprise | Yes Custom Plan Available | Yes There's no limit. One account can be used to manage multiple websites. | Yes | Yes Different chat styles for multiple sites. | Yes | Yes | Yes Integrate single or multiple widget per site by group, type of support or user behavior. | Yes Any subscription package allows using the same chat account on unlimited number of websites. |
| Multiple operators | Yes Depends upon subscription package | Yes | Yes | Yes Every user can have their own account. Different agent roles available. | Yes | Yes | Yes | Yes | Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. | Yes Number of available operator profiles is limited by subscription. All operators can be online concurrently. |
| Conversation transcripts | Yes Saved both on server and on local system | Yes | Yes Saved on server and can be accessed from any time at any place. | Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Yes | Yes | Yes | Yes | Yes Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM. | Yes Online transcripts storage can be enabled and Transcript Viewer app is avaialble for all subscription packages. Transcripts can be also emailed in HTML or Text format to email(s) specified by customer. |
| Offline messages | Yes | Yes | Yes | Yes Offline messages are saved as tickets, forwarded to a help desk or email address. | Yes | Yes | Yes | Yes | Yes Yes. Synchronous and asynchronous communication mode | Yes When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well. |
| Cobrowsing | Yes | Yes | Yes Push Webpages | Yes With the use of a 3rd party application. | Yes | No | No | Yes | Yes Guide your visitor to any page of your website. | No |
| Visual customization | Yes Fully customizable as per user requirements. Lots of presets available with option to use custom images and text | Yes 100% Customisable | Yes | Yes Several chat window themes to choose from. CSS customization, branding and white label version are available. | Yes | Yes | Yes Full CSS, White Label, Custom Buttons, Custom Logos | Yes | Yes Fully customizable and text customization | Yes Customizable chat window color, font type and size, company logo, chat window title, chat button tooltips, chat icons, chat button and window position. |
| Visitor details | Yes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical address | Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with API customisation | Yes Geo location, IP address, Referral URL, Keyword, Name, Email, Region, Country, User Time | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Yes | Yes A 360 degree view of your website visitors, including name, status, current page, referrer, Geo info, IP address, browser type, etc. | Yes | Yes | Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations. | Yes Geo location, IP, ISP, OS and browser, possibility to pass custom visitor details from your website to operators. |
| Predefined responses | Yes Canned responses available, Can be created by both admin and operators. | Yes | Yes | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes | Yes | Yes Default responses as well as canned messages | Yes | Yes Easily create chat macros and sort them into groups. | Yes Can be created for the whole account and for specific operator/department. Chat operators can create their own predefined responses right from the desktop operator console. |
| International support | Yes 20 Languages | Yes | Yes Multilingual Option | Yes 40+ languages available. | Yes | Yes | Yes | Yes Multilingual-Support | Yes Chats can be conducted in any language. Chat Messenger can be translated into any language as well. | |
| Clickpath Tracker | Yes | Yes | Yes | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | Yes | Yes | Yes | Yes See at what url your chat partners are and how they navigate over your site. | Yes All current website visitors' browsing history is available in Visitors list. Current chat participant's browsing history is also available in the operator console sidebar. | |
| Transfer to another operator | Yes Transfer within operators from same, different departments and reference chat generated for each transferred chat | Yes | Yes Chat and Chat history is transferable to Agent, Group, with visitors detail. | Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Yes | Yes | Yes | Yes Conversation including chat transcripts can be forwarded to other operators. | Yes It is possible to invite additional operators to assist during chat and optionally leave the chat. | |
| Custom extensions | Yes Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, Shopify | Yes | Yes Add-ons and Extras for all CRM, CMS, ecommerce plateforms and help desk system. | Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Yes | Yes API available | Yes | Yes Integrations: Zendesk, Joomla, Magento, Google Analytics, Facebook, Google+ | Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github, Pipedrive, Slack and many more. | Yes Plugins for WordPress, Joomla, Magento. App for Shopify. Google Analitycs 4 integration. Integration instructions for multiple other CMS and Shopping Carts. |
| Proactive chat triggers | Yes | Yes | Yes Fully Customizable | Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Yes | Yes After defined delay time | Yes | Yes | Yes Fully Customizable | - Automatic eye-catcher can be displayed according to specified settings to draw attention to the chat option. Proactive chat invitation can be sent manually by operator. |
| Visitor Monitoring | Yes Complete details through ‘visitors’ section from Operator consoles | Yes | Yes | Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Yes | Yes | Yes | Yes Available while user is connected | Yes The list of current website visitor is available. For each visitor IP, geographic location and local time, current page, history of browsing, browsing duration, OS and browser, custom data (if passed from the website) are available. | |
| Video chat | No | No | No Not Necessary | No | Yes | No | No | Yes | Yes | No |
| Like | Likes 50 | Likes 0 | Likes 11 | Likes 51 | Likes 0 | Likes 13 | Likes 1 | Likes 2 | Likes 111 | Likes 4 |
| Website | eassistancepro.com | click4assistance.co.uk | live2support.com | livechatinc.com/... | liveperson.com | comm100.com | oggchat.com | netop.com/... | userlike.com | providesupport.com |
| @EAssistancePro | @C4AUK | @live2support | @LiveChat | @liveperson | @Comm100Corp | @oggchat | @NetopLiveGuide | @userlike | @provide_support | |
| facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | ||
| Link | eAssistance Pro Live chat Solution | Click4Assistance | Live2Support | LiveChat | LivePerson | Comm100 | OggChat | Live Guide | Userlike | Provide Support Live Chat |
| Blog | livechatinc.com | |||||||||
| Trial and Prices | eAssistance Pro Live chat solution offers trial for 30 days. After that user can subscribe live chat solution for 1 month $7, 3 month subscription at $19, 6 month subscription at $45 and 1 year subscription at $79 for single opertaor. |
Get one additional operator with Silver and Gold package - Absolutely FREE ! | 30 days free trial available, no credit
card required.
There's no limit of active chats going at any one
time. Full pricing details available at: livechatinc.com/... |
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| 10-day free fully functional trial. Subscription packages (price for 1 month / 3 months / 6 month / 1 year):
All packages contain the same full set of features. No hidden or additional costs involved. | ||
| Affiliate / Credit Program | Yes | Yes 20% lifetime commission off every payment made by referred customers. | Yes | Yes 30% commission for each payment made by your referrals | ||||||
| Javascript API documentation | livechatinc.com/api | |||||||||
| Live chat widget |  |  |
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User reviews and comments
Best Chat ever: great design, easy to use, lots of functions!
I am glad to mention here that Live2Support offers a robust live chat system with extensive features and at affordable price. Its wide-ranging intelligence capabilities provide extensive customer information; closely examine customer behavior and web analytic. Live2Support can re-actively or proactively activate right chat invitation to right customer at right time. It has automatic or user defined chat routing to efficiently utilize resources.
I am using this software for last 6 years and find it perfect match for my requirements. 6 years ago After adding to my first website this service I have added further 3 more websites on my same account with paying any additional money. It has all the advance feature of co browsing to find out which page customer is browsing, snapshoting to access client computer with permission and a feature of call back also. All this has helped me to provide the customer right choice of product and ultimately has ensured a higher sales conversion rate on my website.
I am using live2support live chat services for last 6 years on websites. Recently I put this hosted live chat service on my wordpress site also. Live2support has created a great value for me as We are experiencing increase traffic on our websites. I will request you to review this product also so that we can have a better view about this product. I personally think that my views about the service are colored due to strong loyalty for it.
As a loyal user to live2support, you will never find anything wrong from me about this service. However the continuous up gradation to the service according to changing requirement has made it very much relevant even today. This is the reason I am still sticking to this service for last 6 years. I myself is handling 5 websites from my single account. That is the another benefit of this service
Audrina Joy
We are using it on our online reputation consultation business. It helps us to be in regular real time conversation with our clients in respect to their ongoing projects with us. Along with that our sales team is also using to able to engage and help new prospects who visit our website to avail our services. Our promotion team and sales consultants are using Live2Support live chat solution for past 3 years.
Well I have been using Live2Support for 9 months now for my online gaming site and it has helped me to extend optimum customer support through live chat. My clients love the fact that we are available at a click of button to handle their queries and my support team can handle these queries while working on other tasks. It saves me cost, time and resources. Thumbs up.
Live2suppport live chat service has proved a boon for our business as an ace deal-closers contributing directly to the bottom line. We nab three, four extra customers a day; it’s proved a right tool for our search to reduce communication latencies. We're facilitating customer service now at a better and faster rate. It allows our company to appear bigger than what we really are. Its canned responses to expected questions have made our expert handle multiple chats quickly. Its inbuilt metrics of live chat helps to keep chatters on the right track. It’s an investment worth making.
Simply the best.
I am very impressed with live2support’s department based chat feature. Now one can directly assign a particular chat to a specific department like promotion page of website can be directly linked to sales department
Live2Support which is one of my favorite live chat software is now offering one additional chat operator free. Now i don't need to pay for one additional chat operator. Thanks www.live2support.com