Bornevia vs Zopim
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Name | Bornevia | Zendesk Chat |
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Website | bornevia.com | zendesk.com/... |
Description | Bornevia brings all your customer service live chat, email, SMS, and social media conversations in one simple helpdesk platform. Save more time to deliver more amazing and personal support. Live chat with Personalization, triggers, department, multi-agent chat, and Group chat | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. |
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Free trial period | Yes 17 days | Yes 14 days |
Pricing plans | Pay only based on support channels. Starting from $3 to $20.
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Features | ||
Web-based Application | Yes | Yes |
IM (Google Talk, Jabber...) integration | - | |
Desktop Applications | - Through IM clients | |
Native mobile application | Yes Android | No |
Works for customers on mobile devices? | Yes Stay on the page | Yes Works on some mobile devices. HTML5 dashboard |
Chat statistics | Yes | Yes |
Multi-site | Yes Unlimited | Yes |
Multiple operators | Yes Multi agent chat | Yes |
Conversation transcripts | Yes Integrated with your email, facebook, and twitter | Yes |
Offline messages | Yes Auto responder available and set your own business hours | Yes |
Cobrowsing | No | |
Visual customization | Yes | Yes |
Visitor details | Yes | Yes |
Predefined responses | Yes | Yes |
International support | Yes | Yes |
Clickpath Tracker | No | |
Transfer to another operator | Yes | Yes |
Custom extensions | Yes Email, Twitter, Facebook, and API | Yes Javascript API, Many integrations (Zendesk, Salesforce, etc) |
Proactive chat triggers | Yes | |
Visitor Monitoring | Yes | |
Video chat | No | No |
Remote screenshot | No | No |
API | Yes | Yes |
Social Networks | ||
Like | Likes 1 | Likes 45 |
Website | bornevia.com | zendesk.com/... |
@Bornevia | @zendesk | |
facebook.com/... | facebook.com/... | |
Link | Bornevia | Zendesk Chat |
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Blog | zopim.com | |
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Trial and Prices | 17 days trial
Unlock Live chat with unlimited agent, personalization, triggers, department, and group chat
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Affiliate / Credit Program | Yes Affiliate Available | Yes Credit awarded for Referrals, even through "powered by" links. Affiliate program available. 50% of 1st month subscription, 10% of subsequent months for life |
Javascript API documentation | zopim.com | |
White Label solution | - | No |
Live chat widget |
User reviews and comments