2018-02-14 10:08:51
My Live ChatTAWTUserlikeLiveChat
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DescriptionLive Chat Solution's from CuteSoft allow your organization to engage your website visitors in new and exciting ways. By turning your website into a live environment where you can build real relationships with your customers, your organization will benefit in a number of ways:

Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website.

Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.

Help your customers when it matters, where it matters.

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat

Product Tour

Features list

The fastest way to help customers

Video tour
Free trial periodYes 14 days - no credit card required - Free plan availableYes 30 days, no credit card required.
Pricing plansFree $0/month FREE ACCOUNT 1 Agent 1 Department Basic Visitor Monitoring No Private Label No Premium Email Support Basic $29/month FOR SMALL BUSINESS 2 Agents unlimited Departments Visitor Monitoring Private Label Premium Email Support *$12 for additional agent Corporate $59/month FOR MEDIUM BUSINESS 5 Agents unlimited Departments Visitor Monitoring Private Label Premium Email Support *$9 for additional agent Enterprise $99/month FOR LARGE BUSINESS 10 Agents unlimited Departments Visitor Monitoring Private Label Premium Email Support *$7 for additional agent

After the free trial period, users can subscribe for the following products:

  • Free Plan: 1 operator; 1 chat widget; unlimited chats
  • Userlike Team (€29/month): 3 operators; 3 chat widgets; unlimited history; integrations; basic customization
  • Userlike Corporate (€99/month) : 5 operators; 5 chat widgets; analytics; WhatsApp Connect; full customization;
  • Userlike Business (€299/month) : 10 operators; 10 chat widgets; phone support; API; white label;
  • Userlike Custom: Ask for quote
  • Starter Plan: $16 / month / account
  • Team Plan: $33 / month / account
  • Business Plan: $50 / month / account
  • Enterprise Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at:

Launch date2012-03-012002-06-25
Web-based ApplicationYesYes Compatible with all up-to-date browsers.
IM (Google Talk, Jabber...) integrationYes Jabber compatibleNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)
Desktop ApplicationsYes Compatible with instant messengers for Windows and MacYes Desktop apps for Windows and Mac OS X.
Native mobile applicationYes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)Yes Mobile applications for iPad, iPhone, and Android devices.
Works for customers on mobile devices?Yes Optimized for mobile devices (smartphone & tablet)Yes Optimized for mobile devices does not require Flash to work.
Chat statisticsYes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking APIYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).
Multi-siteYes Deploys single or multiple widget per site by group, type of support or user behavior.Yes There's no limit. One account can be used to manage multiple websites.
Multiple operatorsYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.Yes Every user can have their own account. Different agent roles available.
Conversation transcriptsYes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts.
Offline messagesYes YesYes Offline messages are saved as tickets, forwarded to a help desk or email address.
CobrowsingYes Guide your visitor to any page- Push webpagesYes With the use of a 3rd party application.
Visual customizationYes Fully customizable and text customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.
Visitor detailsYes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.
Predefined responsesYes Very easy to create and use with shortcuts. Can be gathered in groupsYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.
International supportYes Support in English, German, Dutch, PortugueseYes 40+ languages available.
Clickpath TrackerYes See at what url your chat partners are and how they navigate over your site.Yes The user's browsing path is displayed in real-time to provide details on visited pages.
Transfer to another operatorYes Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command.Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.
Custom extensionsYes Add-ons and Plugins available: Magento, Zendesk, Highrise,, Github and many more.Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.
Proactive chat triggersYes Fully CustomizableYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.
Visitor MonitoringYes Available while user is connectedYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.
Video chatNoNo Not available.
Remote screenshotYesYes With the use of a 3rd party application.
APIYes Open API, Javascript API, and remote API to set up advanced chat behavior.Yes Open API available.
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  • 2017-05-17 08:15:58
    2018-02-14 10:08:51
  • English
  • Unlisted
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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