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My Live ChatTAWTUserlikeLiveChat
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Websitemylivechat.comtawk.touserlike.comlivechatinc.com/...
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DescriptionLive Chat Solution's from CuteSoft allow your organization to engage your website visitors in new and exciting ways. By turning your website into a live environment where you can build real relationships with your customers, your organization will benefit in a number of ways:

Userlike is a unique and powerful software for live chat and customer messaging. It offers companies a central inbox for all customer messages from various channels such as website chat, WhatsApp, Facebook Messenger, Telegram, SMS and more.

Messages are processed using professional service features such as message templates, live translations, file sharing, intelligent routing and browser-based video calls, including screen sharing.

With Userlike’s AI Automation Hub you can create self-service tools, such as AI chatbots, smart FAQ pages and interactive contact forms to automate your service.

Userlike is a GDPR-compliant customer communication software with a secure data infrastructure hosted on German servers. Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size.

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat livechatinc.com/...

Product Tour livechatinc.com/...

Features list livechatinc.com/...


The fastest way to help customers

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Free trial periodYes 14 days - no credit card required - Free plan availableYes 14 days, no credit card required.
Pricing plansFree $0/month FREE ACCOUNT 1 Agent 1 Department Basic Visitor Monitoring No Private Label No Premium Email Support Basic $29/month FOR SMALL BUSINESS 2 Agents unlimited Departments Visitor Monitoring Private Label Premium Email Support *$12 for additional agent Corporate $59/month FOR MEDIUM BUSINESS 5 Agents unlimited Departments Visitor Monitoring Private Label Premium Email Support *$9 for additional agent Enterprise $99/month FOR LARGE BUSINESS 10 Agents unlimited Departments Visitor Monitoring Private Label Premium Email Support *$7 for additional agent
  • Free Plan: 1 Widget; 1 Seat; All the core features
  • Userlike Team (€90/month): 4 Widgets; 4 Seats; 2 Messaging-Apps ; All the core features; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access
  • Userlike Corporate (€290/month) : 10 Widgets; 10 Seats; 4 Messaging-Apps; All the core features; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access, AI Automation Hub, Chatbot, Analytics
  • Userlike Flex (Ask for quote) : 10+ Widgets; 10+ Seats; 4+ Messaging Apps; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access, AI Automation Hub, Chatbot, Analytics, White Label, Advanced routing, Professional onboarding, Organizations, Dedicated manager account
  • Starter Plan: $20 / month / account
  • Team Plan: $41 / month / account
  • Business Plan: $59 / month / account
  • Enterprise Plan

There's no limit of active chats going at any one time.

Launch dateMar. 1st 2012 Jun. 25th 2002
Features
Web-based ApplicationYesYes Compatible with all up-to-date browsers.
IM (Google Talk, Jabber...) integrationYes Jabber compatibleNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)
Desktop ApplicationsYes Compatible with instant messengers for Windows and MacYes Desktop apps for Windows and Mac OS X.
Native mobile applicationYes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)Yes Mobile applications for iPad, iPhone, and Android devices.
Works for customers on mobile devices?Yes Optimized for mobile devices (smartphone & tablet)Yes Optimized for mobile devices does not require Flash to work.
Chat statisticsYes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking APIYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).
Multi-siteYes Integrate single or multiple widget per site by group, type of support or user behavior.Yes There's no limit. One account can be used to manage multiple websites.
Multiple operatorsYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.Yes Every user can have their own account. Different agent roles available.
Conversation transcriptsYes Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM.Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts.
Offline messagesYes Yes. Synchronous and asynchronous communication modeYes Offline messages are saved as tickets, forwarded to a help desk or email address.
CobrowsingYes Guide your visitor to any page of your website.Yes With the use of a 3rd party application.
Visual customizationYes Fully customizable and text customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.
Visitor detailsYes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.
Predefined responsesYes Easily create chat macros and sort them into groups.Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.
International supportYes Multilingual-SupportYes 40+ languages available.
Clickpath TrackerYes See at what url your chat partners are and how they navigate over your site.Yes The user's browsing path is displayed in real-time to provide details on visited pages.
Transfer to another operatorYes Conversation including chat transcripts can be forwarded to other operators.Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.
Custom extensionsYes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github, Pipedrive, Slack and many more.Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.
Proactive chat triggersYes Fully CustomizableYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.
Visitor MonitoringYes Available while user is connectedYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.
Video chatYesNo
Remote screenshotYesYes With the use of a 3rd party application.
APIYes Open API, Javascript API, and remote API to set up advanced chat behavior.Yes Open API
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