|My Live Chat||TAWT||Userlike||LiveChat|
|Description||Live Chat Solution's from CuteSoft allow your organization to engage your website visitors in new and exciting ways. By turning your website into a live environment where you can build real relationships with your customers, your organization will benefit in a number of ways:|
Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website.
Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.
Help your customers when it matters, where it matters.
LiveChat serves as a premium live chat and help
desk software for online sales and customer service.
LiveChat allows online businesses to interact with customers on their website and be more accessible.
Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.Key LiveChat advantages:
Why LiveChat https://livechatinc.com/why-livechat/
Product Tour https://livechatinc.com/tour/
Features list https://livechatinc.com/features/
The fastest way to help customers
|Free trial period||Yes 14 days - no credit card required - Free plan available||Yes 30 days, no credit card required.|
|Pricing plans||Free $0/month FREE ACCOUNT 1 Agent 1 Department Basic Visitor Monitoring No Private Label No Premium Email Support Basic $29/month FOR SMALL BUSINESS 2 Agents unlimited Departments Visitor Monitoring Private Label Premium Email Support *$12 for additional agent Corporate $59/month FOR MEDIUM BUSINESS 5 Agents unlimited Departments Visitor Monitoring Private Label Premium Email Support *$9 for additional agent Enterprise $99/month FOR LARGE BUSINESS 10 Agents unlimited Departments Visitor Monitoring Private Label Premium Email Support *$7 for additional agent|
After the free trial period, users can subscribe for the following products:
There's no limit of active chats going at any one
Full pricing details available at: https://www.livechatinc.com/pricing/
|Web-based Application||Yes||Yes Compatible with all up-to-date browsers.|
|IM (Google Talk, Jabber...) integration||Yes Jabber compatible||No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)|
|Desktop Applications||Yes Compatible with instant messengers for Windows and Mac||Yes Desktop apps for Windows and Mac OS X.|
|Native mobile application||Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)||Yes Mobile applications for iPad, iPhone, and Android devices.|
|Works for customers on mobile devices?||Yes Optimized for mobile devices (smartphone & tablet)||Yes Optimized for mobile devices does not require Flash to work.|
|Chat statistics||Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API||Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).|
|Multi-site||Yes Deploys single or multiple widget per site by group, type of support or user behavior.||Yes There's no limit. One account can be used to manage multiple websites.|
|Multiple operators||Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.||Yes Every user can have their own account. Different agent roles available.|
|Conversation transcripts||Yes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.||Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts.|
|Offline messages||Yes Yes||Yes Offline messages are saved as tickets, forwarded to a help desk or email address.|
|Cobrowsing||Yes Guide your visitor to any page- Push webpages||Yes With the use of a 3rd party application.|
|Visual customization||Yes Fully customizable and text customization||Yes Several chat window themes to choose from. CSS customization, branding and white label version are available.|
|Visitor details||Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.||Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.|
|Predefined responses||Yes Very easy to create and use with shortcuts. Can be gathered in groups||Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.|
|International support||Yes Support in English, German, Dutch, Portuguese||Yes 40+ languages available.|
|Clickpath Tracker||Yes See at what url your chat partners are and how they navigate over your site.||Yes The user's browsing path is displayed in real-time to provide details on visited pages.|
|Transfer to another operator||Yes Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command.||Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.|
|Custom extensions||Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github and many more.||Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.|
|Proactive chat triggers||Yes Fully Customizable||Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.|
|Visitor Monitoring||Yes Available while user is connected||Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.|
|Video chat||No||No Not available.|
|Remote screenshot||Yes||Yes With the use of a 3rd party application.|