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Business > Enterprises > Livechat
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2018-08-22 00:04:57
LiveChatOlarkZopim
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Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.olark.com/http://www.zopim.com/
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Description

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/


The fastest way to help customers

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out http://ArcChat.com
Video tourhttp://www.youtube.com/watch?v=Yf0NkRSkFREhttp://youtu.be/my-b06LmkN0http://youtu.be/tSRSn9hJU1c
Free trial periodYes 30 days, no credit card required.Yes Free plan, & all paid plans have 14 days free trialYes 14 days
Pricing plans
  • Starter Plan: $16 / month / account
  • Team Plan: $33 / month / account
  • Business Plan: $50 / month / account
  • Enterprise Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at: https://www.livechatinc.com/pricing/

  • Bronze Plan: $15 /month (1 operator...),
  • Gold Plan: $44 /month (4 operators, SSL security...),
  • Platinum Plan: $116 /month (8 operators, white label, SSL security...)
  • Ultimate Plan: $219 /month (15 operators, SSL security, white label, phone support...)
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
Launch date2002-06-252009-08-01
Features
Web-based ApplicationYes Compatible with all up-to-date browsers.YesYes
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)-
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X.Yes through IM clients- Through IM clients
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.No No native app, but any Jabber/XMPP app will workNo
Works for customers on mobile devices?Yes Optimized for mobile devices does not require Flash to work.YesYes Works on some mobile devices. HTML5 dashboard
Chat statisticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).YesYes
Multi-siteYes There's no limit. One account can be used to manage multiple websites.YesYes
Multiple operatorsYes Every user can have their own account. Different agent roles available.YesYes
Conversation transcriptsYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.YesYes
Offline messagesYes Offline messages are saved as tickets, forwarded to a help desk or email address.Yes Messages sent to an email address(es) or into a CRM.Yes
CobrowsingYes With the use of a 3rd party application.Yes push webpagesNo
Visual customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Using 3rd Party MacrosYes
International supportYes 40+ languages available.YesYes
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.YesNo
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes type !transfer command to transfer to all available operators, transcript link shows to new operatorYes
Custom extensionsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes Javascript API, Many integrations (Zendesk, Salesforce, etc)
Proactive chat triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes Fully customizable rule-based triggersYes
Visitor MonitoringYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.Yes
Video chatNo Not available.NoNo
Remote screenshotYes With the use of a 3rd party application.NoNo
APIYes Open API available.Yes http://www.olark.com/docsYes
Social Networks
Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.olark.com/http://www.zopim.com/
Twitterhttp://twitter.com/LiveChathttp://www.twitter.com/olarkhttp://twitter.com/zopim
Facebookhttp://facebook.com/LiveChathttps://www.facebook.com/olarkchat
Embed
  • 2018-08-22 00:04:42
    2018-08-22 00:04:57
  • Livechat
    English
  • Unlisted
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
    Manage backups

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