| Zopim | Olark | LiveChat | iAdvize | SnapEngage | p3chat | Userlike | Smartsupp FREE live chat | HeyBubble | eAssistance Pro Live chat Solution | Watcheezy | Netrox SC | |
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| Website | http://www.zopim.com/ | http://www.olark.com/ | https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListing | http://landing.iadvize.com/en/ | http://www.snapengage.com/ | http://p3chat.com | https://www.userlike.com/ | https://www.smartsupp.com | https://www.heybubble.com | http://www.eassistancepro.com | http://fr.watcheezy.com/ | http://www.netroxsc.com |
| Description | Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. If looking for zopim alternative - check out http://ArcChat.com | Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back. | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat https://livechatinc.com/why-livechat/ Product Tour https://livechatinc.com/tour/ Features list https://livechatinc.com/features/ The fastest way to help customers | iAdvize is a conversational commerce platform which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes: [New 2016] iAdvize launches ibbü,the on-demand pool of expert: https://www.iadvize.com/en/ibbu/More features: http://landing.iadvize.com/en/video | SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device. Keep all your conversations in your existing CRM or Help Desk. | P3chat is an easy to use live chat solution supporting
Skype and Google Talk and having 20+ language
support. | Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website. Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience. Help your customers when it matters, where it matters. | Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do. Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior. Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty. Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages. | With HeyBubble you can track your visitors in real time and
engage them to chat, providing excellent customer service, allowing
customers to ask questions before making a purchase on your
website. HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself. HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application. HeyBubble is a New York based company | eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days. | Watcheezy is an easy to use intelligent live chat for websites. 1.Monitor visitors on your website in real time 2. Receive alerts to target higher value visitors 3. Helpfully engage and convert. Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction. Add a sales guy to your website. Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service. We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting. | Netrox SC is live chat software for real-time sales and customer support on the website. Netrox SC has both free and inexpensive paid versions. 14-day trial period for testing PRO features. Free live chat version has no time or chat limits and fits small websites perfectly.
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| Video tour | http://youtu.be/tSRSn9hJU1c | http://youtu.be/my-b06LmkN0 | http://www.youtube.com/watch?v=Yf0NkRSkFRE | http://www.youtube.com/watch?v=CcWJemQWSkE | http://www.youtube.com/watch?v=YUt-hYPAPeY&context=C33271c1ADOEgsToPDskKjaoLRywFIDeR0vKBWX1PE | http://www.youtube.com/watch?v=9AGoGgRguT8 | http://www.youtube.com/watch?v=ZCwGo2CzbuQ | http://www.youtube.com/watch?v=g88XoQW9V7U | http://www.youtube.com/watch?v=xEBwAy-BNd4 | http://www.youtube.com/watch?v=gli3psQsSPk | http://www.youtube.com/watch?v=l_r2F5QO17g | |
| Free trial period | Yes 14 days | Yes Free plan, & all paid plans have 14 days free trial | Yes 30 days, no credit card required. | Yes | Yes 15 days | Yes 14 days free trial | Yes 14 days - no credit card required - Free plan available | Yes 14 Days, and Freemium package | Yes 15 days - Try full features, no credit card required | Yes 15 days free trial | Yes 14 days + Completely free version | |
| Pricing plans |
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There's no limit of active chats going at any one
time. Full pricing details available at: https://www.livechatinc.com/pricing/ |
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| After the free trial period, users can subscribe for the following products:
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| After the free trial period, user can subscribe live chat solution for Basic Plan:
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| Launch date | 2009-08-01 | 2002-06-25 | 2010-01-08 | 2008-10-01 | 2011-02-01 | 2012-03-01 | 2013-04-01 | 2013-01-01 | 2013-01-23 | 2011-01-27 | 2011 Apr 11 | |
| Features | ||||||||||||
| Web-based Application | Yes | Yes | Yes Compatible with all up-to-date browsers. | Yes PHP Web application | Yes | Yes Rich Web Client | Yes | Yes | Yes Full HTML5 and Javascript Web application | Yes | Yes Compatible with all up-to-date browsers. | Yes |
| IM (Google Talk, Jabber...) integration | - | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | Yes | Yes Jabber compatible | Yes XMPP (Jabber) | Yes All Jabber compatible IMs and a very unique Skype integration | No | No | ||||
| Desktop Applications | - Through IM clients | Yes through IM clients | Yes Desktop apps for Windows and Mac OS X. | Yes Through Google-talk and Skype IM clients on both Mac and Windows | Yes Through IM clients on desktop and mobile | Yes Compatible with instant messengers for Windows and Mac | Yes XMPP (Jabber) : Pidgin, Adium | Yes Using Instant Messaging systems | Yes Windows Platform | Yes Available for windows and OS Desktop | No Web-interface with desktop notifications | |
| Native mobile application | No | No No native app, but any Jabber/XMPP app will work | Yes Mobile applications for iPad, iPhone, and Android devices. | Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. | No No native app (any Google Talk client or Skype) | Yes (any Skype, Google Talk or XMPP client) | Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client) | Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone) | Yes Any Skype or Jabber compatible mobile app | Yes Web console for mobile devices | Yes Mobile application for Iphone, Ipad and ANdroid Devices | Yes Android, iOS, Windows Phone |
| Works for customers on mobile devices? | Yes Works on some mobile devices. HTML5 dashboard | Yes | Yes Optimized for mobile devices does not require Flash to work. | Yes https://www.iadvize.com/fr/wp-content/themes/iadvize/layoutImg/fr_FR/screenshots/accueil/screen-accueil-1.jpg | Yes | Yes Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP) | Yes Optimized for mobile devices (smartphone & tablet) | Yes fully responsive chat box | Yes Yes | Yes works on all smartphones such as iPhone, iPad, Android & Blackberry devices | Yes Watcheezy is multiplateform (Computer, Mobile and Touchpad) | Yes Adapts to the device |
| Chat statistics | Yes | Yes | Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics | Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Yes Message History, rules performance. | Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API | Yes | Yes Amazing statistics and reports | Yes Complete chat statistics with reports and analytics | Yes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...) | Yes Chats summary and details |
| Multi-site | Yes | Yes | Yes There's no limit. One account can be used to manage multiple websites. | Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site | Yes Unlimited in all plans | Yes Via Departments | Yes Deploys single or multiple widget per site by group, type of support or user behavior. | Yes no extra charge | Yes Unlimited | Yes Unlimited site access | Yes Unlimited number of websites with Eezy offers | Yes Unlimited websites. |
| Multiple operators | Yes | Yes | Yes Every user can have their own account. Different agent roles available. | Yes Unlimited from the Pro plan | Yes | Yes | Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. | Yes | Yes Yes, For PRO and ADVANCED packages only | Yes Depends upon subscription package | Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. | Yes |
| Conversation transcripts | Yes | Yes | Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Yes Unlimited from the Pro plan | Yes | Yes | Yes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM. | Yes | Yes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts available | Yes Saved both on server and on local system | Yes Full conversation transcripts available and downloadable | Yes |
| Offline messages | Yes | Yes Messages sent to an email address(es) or into a CRM. | Yes Offline messages are saved as tickets, forwarded to a help desk or email address. | Yes | Yes | Yes | Yes Yes | Yes | Yes Sent to email address | Yes | Yes Offline messages are saved and sent by email | Yes Storing in system, sending to email |
| Cobrowsing | No | Yes push webpages | Yes With the use of a 3rd party application. | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Yes | No | Yes Guide your visitor to any page- Push webpages | Yes Screen recording | No | Yes | Yes See in real time exactly waht does your visitors | No |
| Visual customization | Yes | Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Yes Several chat window themes to choose from. CSS customization, branding and white label version are available. | Yes Graphic design customisation: interface to customize the chat window as you want | Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | - | Yes Fully customizable and text customization | Yes | Yes Several themes and text customization + multiple action buttons and your company logo | Yes Fully customizable as per user requirements. Lots of presets available with option to use custom images and text | Yes Customize the live chat module directly in the back office | Yes Fully customizable. Colors, dimensions, inscriptions, ... Designer tool or HTML-code upload on your choice |
| Visitor details | Yes | Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site | Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Yes Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats information | Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations. | Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers | Yes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc... | Yes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical address | Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...) | Yes Geo, Useragent, Pages, Referrer, Search query, AdSystem, Custom fields, ... |
| Predefined responses | Yes | Yes Using 3rd Party Macros | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes | Yes With shortcuts | Yes | Yes Very easy to create and use with shortcuts. Can be gathered in groups | Yes | Yes Shortcuts using # symbol in the chat | Yes Canned responses available, Can be created by both admin and operators. | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes Canned messages with folders, autocomplete and live search. Both common and personal. |
| International support | Yes | Yes | Yes 40+ languages available. | Yes Multilingual support: French, English, Spanish and German. | Yes 26 languages | Yes >20 languages | Yes Support in English, German, Dutch, Portuguese | Yes Chat support in English, French and Czech | Yes | Yes 20 Languages | Yes 6+languages available | Yes English, Russian |
| Clickpath Tracker | No | Yes | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | Yes | Yes | - | Yes See at what url your chat partners are and how they navigate over your site. | Yes Visitor recording | Yes Every pages, from referrer to current page with associated time spent | Yes | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | Yes |
| Transfer to another operator | Yes | Yes type !transfer command to transfer to all available operators, transcript link shows to new operator | Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Yes | Yes Transfer easily between agents, tiers and groups | Yes !r command in IM apps, one-click in RWC. | Yes Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command. | Yes | Yes To a specific operator, a group of operator or the first available operator | Yes Transfer within operators from same, different departments and reference chat generated for each transferred chat | Yes | Yes Can be transferred to operator or department. Additional feature is invitation of another operator for joint service. |
| Custom extensions | Yes Javascript API, Many integrations (Zendesk, Salesforce, etc) | Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Yes API: Salesforce, Zendesk... | Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... | Yes Javascript API, Integration with Zendesk, Happyfox, .. | Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github and many more. | Yes | Yes API | Yes Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, Shopify | Yes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & Powerboutique | Yes |
| Proactive chat triggers | Yes | Yes Fully customizable rule-based triggers | Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Yes | Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online. | Yes | Yes Fully Customizable | Yes | Yes By time spent | Yes | Yes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with them | Yes In PRO plan. Unlimited number of triggers with unlimited condition tree depth. Simple time-based auto-invitation for BASIC plan. |
| Visitor Monitoring | Yes | Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | No | Yes Via Rich Web Client | Yes Available while user is connected | Yes | Yes | Yes Complete details through ‘visitors’ section from Operator consoles | Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history | Yes |
| Video chat | No | No | No Not available. | Yes Give them the opportunity to access reassuring and human support by video conference. They can decide whether they are visible or not. | No | No | No | No Visitor recording | No | No | No Chat audio et vidéo utilisant le WebRTC | No |
| Remote screenshot | No | No | Yes With the use of a 3rd party application. | Yes | No | Yes | Yes Screen recording | No | No | No | No | |
| API | Yes | Yes http://www.olark.com/docs | Yes Open API available. | Yes Free API | Yes | Yes Widget API | Yes Open API, Javascript API, and remote API to set up advanced chat behavior. | Yes https://developers.smartsupp.com/ | Yes | No | Yes Free API | Yes Javascript API, Open API |
| Social Networks | ||||||||||||
| Like | ||||||||||||
| Website | http://www.zopim.com/ | http://www.olark.com/ | https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListing | http://landing.iadvize.com/en/ | http://www.snapengage.com/ | http://p3chat.com | https://www.userlike.com/ | https://www.smartsupp.com | https://www.heybubble.com | http://www.eassistancepro.com | http://fr.watcheezy.com/ | http://www.netroxsc.com |
| http://twitter.com/zopim | http://www.twitter.com/olark | http://twitter.com/LiveChat | http://twitter.com/iadvize | http://twitter.com/snapengage | http://twitter.com/p3chat_im | https://twitter.com/userlike | https://twitter.com/smartsuppcom | https://twitter.com/HeyBubbleInc | https://twitter.com/EAssistancePro | https://twitter.com/_watcheezy | https://twitter.com/netrox_sc | |
| https://www.facebook.com/olarkchat | http://facebook.com/LiveChat | http://www.facebook.com/iadvize.france | https://www.facebook.com/SnapEngage | https://www.facebook.com/p3chat | https://www.facebook.com/userlike/ | https://www.facebook.com/heybubble | https://www.facebook.com/eassistancepro | https://www.facebook.com/Watcheezy/ | https://www.facebook.com/netrox.sc.global |
2016-03-21 06:40:33
2017-06-14 11:41:32
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