LiveChat serves as a premium live chat and help
desk software for online sales and customer service.
LiveChat allows online businesses to interact with customers on their website and be more accessible.
Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.Key LiveChat advantages:
Why LiveChat https://livechatinc.com/why-livechat/
Product Tour https://livechatinc.com/tour/
Features list https://livechatinc.com/features/
The fastest way to help customers
SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.
Keep all your conversations in your existing CRM or Help Desk.
ClickDesk is a combo of Live Chat, Voice Chat, Email Help Desk & Social Toolbar.
ClickDesk is the fastest growing live chat and online engagement solutions provider in the industry today. We have added over 75,000 businesses in two years. Since our launch, we have been adding thousands of businesses monthly.
|Free trial period||Yes 30 days, no credit card required.||Yes 15 days||Yes Free plan|
There's no limit of active chats going at any one
Full pricing details available at: https://www.livechatinc.com/pricing/
|Web-based Application||Yes Compatible with all up-to-date browsers.||Yes||Yes|
|IM (Google Talk, Jabber...) integration||No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)||Yes Google Talk, Skype|
|Desktop Applications||Yes Desktop apps for Windows and Mac OS X.||Yes Through Google-talk and Skype IM clients on both Mac and Windows||Yes Through IM (Gtalk and Skype) on any device ( Mobile, PC, Tablet)|
|Native mobile application||Yes Mobile applications for iPad, iPhone, and Android devices.||No No native app (any Google Talk client or Skype)||Yes IM (GTalk/Skype)|
|Works for customers on mobile devices?||Yes Optimized for mobile devices does not require Flash to work.||Yes||Yes|
|Chat statistics||Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).||Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration||Yes Chat Transcripts:view real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically. Analytics and Reports:view by charts/lists, analyze by agents/departments & receive reports through email|
|Multi-site||Yes There's no limit. One account can be used to manage multiple websites.||Yes Unlimited in all plans||Yes Unlimited domains.|
|Multiple operators||Yes Every user can have their own account. Different agent roles available.||Yes||Yes Multiple operators. Five simultaneous chats at a time for each operator.|
|Conversation transcripts||Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts.||Yes||Yes Chat Transcripts|
|Offline messages||Yes Offline messages are saved as tickets, forwarded to a help desk or email address.||Yes||Yes Converted to tickets through built-in helpdesk|
|Cobrowsing||Yes With the use of a 3rd party application.||Yes||Yes|
|Visual customization||Yes Several chat window themes to choose from. CSS customization, branding and white label version are available.||Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan||Yes Full customization - White Label, Language, Themes, Color and Text.|
|Visitor details||Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.||Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.||Yes Full name, e-mail, chat history, results, operating system, browser and language, geographic location, company etc.|
|Predefined responses||Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.||Yes With shortcuts||Yes Shortcut messages - save multiple phrases as shortcuts.|
|International support||Yes 40+ languages available.||Yes 26 languages||Yes|
|Clickpath Tracker||Yes The user's browsing path is displayed in real-time to provide details on visited pages.||Yes||Yes|
|Transfer to another operator||Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.||Yes Transfer easily between agents, tiers and groups||Yes Three-way conference between agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support.|
|Custom extensions||Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.||Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...||Yes One click installable plugins & addons to integrate with all major CRMs & billing systems available.|
|Proactive chat triggers||Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.||Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online.||Yes|
|Visitor Monitoring||Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.||No||Yes|
|Video chat||No Not available.||No||No|
|API||Yes Open API available.||Yes||Yes Available in PRO Plan.|
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