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Business > Enterprises > Livechat
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2018-10-02 09:25:43
Compare LiveChat contre SnapEngage contre ClickDesk. Les outil utilisé par Webrater assurance auto, moto, habitation.
LiveChatSnapEngageClickDesk
Image
Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.snapengage.com/http://www.clickdesk.com/
Description

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/


The fastest way to help customers

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

ClickDesk is a combo of Live Chat, Voice Chat, Email Help Desk & Social Toolbar.

ClickDesk is the fastest growing live chat and online engagement solutions provider in the industry today. We have added over 75,000 businesses in two years. Since our launch, we have been adding thousands of businesses monthly.

Video tourhttp://www.youtube.com/watch?v=Yf0NkRSkFREhttp://www.youtube.com/watch?v=4Yiyaz0k8yk
Free trial periodYes 30 days, no credit card required.Yes 15 daysYes Free plan
Pricing plans
  • Starter Plan: $16 / month / account
  • Team Plan: $33 / month / account
  • Business Plan: $50 / month / account
  • Enterprise Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at: https://www.livechatinc.com/pricing/

  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
Launch date2002-06-252008-10-012011-06-20
Features
Web-based ApplicationYes Compatible with all up-to-date browsers.YesYes
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)Yes Google Talk, Skype
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X.Yes Through Google-talk and Skype IM clients on both Mac and WindowsYes Through IM (Gtalk and Skype) on any device ( Mobile, PC, Tablet)
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.No No native app (any Google Talk client or Skype)Yes IM (GTalk/Skype)
Works for customers on mobile devices?Yes Optimized for mobile devices does not require Flash to work.YesYes
Chat statisticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYes Chat Transcripts:view real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically. Analytics and Reports:view by charts/lists, analyze by agents/departments & receive reports through email
Multi-siteYes There's no limit. One account can be used to manage multiple websites.Yes Unlimited in all plansYes Unlimited domains.
Multiple operatorsYes Every user can have their own account. Different agent roles available.YesYes Multiple operators. Five simultaneous chats at a time for each operator.
Conversation transcriptsYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.YesYes Chat Transcripts
Offline messagesYes Offline messages are saved as tickets, forwarded to a help desk or email address.YesYes Converted to tickets through built-in helpdesk
CobrowsingYes With the use of a 3rd party application.YesYes
Visual customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planYes Full customization - White Label, Language, Themes, Color and Text.
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes Full name, e-mail, chat history, results, operating system, browser and language, geographic location, company etc.
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes With shortcutsYes Shortcut messages - save multiple phrases as shortcuts.
International supportYes 40+ languages available.Yes 26 languagesYes
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.YesYes
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes Transfer easily between agents, tiers and groupsYes Three-way conference between agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support.
Custom extensionsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes One click installable plugins & addons to integrate with all major CRMs & billing systems available.
Proactive chat triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online.Yes
Visitor MonitoringYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.NoYes
Video chatNo Not available.NoNo
APIYes Open API available.YesYes Available in PRO Plan.
Social Networks
Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.snapengage.com/http://www.clickdesk.com/
Twitterhttp://twitter.com/LiveChathttp://twitter.com/snapengagehttps://twitter.com/ClickDesk
Facebookhttp://facebook.com/LiveChathttps://www.facebook.com/SnapEngagehttps://www.facebook.com/Clickdesk
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  • 2018-04-26 22:40:41
    2018-10-02 09:25:43
  • Livechat
    Français
  • Compare LiveChat contre SnapEngage contre ClickDesk. Les outil utilisé par Webrater assurance auto, moto, habitation.
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  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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