Chat Review

2019-05-03 13:36:19
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LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat

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Features list

The fastest way to help customers's integrated multichannel chat platform combines live chat, real-time visitor monitoring, and Messenger to increase online sales, improve customer support and customer satisfaction scores.

From answering support queries to onboarding new customers, it can be used to facilitate every aspect of running a business.

Hosting, retail, travel, governmental, manufacturing, education, finance – any industry can benefit from's communication platform. makes it easy to talk to website visitors and regular customers, regardless of the channel they are using - website, email, SMS or social media services.

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LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support.

Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls.

Key LiveAgent features:

  • Live chat
  • Ticketing
  • Video calls
  • Call center
  • Knowledge base
  • Facebook integration
  • Twitter integration
  • Rules
  • SLA

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

LivePerson enables businesses to chat with prospects and customers. LivePerson gathers a broad set of customer and business data, including historical, behavioral, operational, and third party data to help you understand your visitors. LivePerson live chat software includes a proprietary real time analytics to enhance your understanding of customer needs and business objectives.

Comm100 Live Chat is the enterprise-grade live chat software for website that's entirely hosted by Comm100. Comm100 live chat software promotes your sales, reduces your operating costs & increases your customer satisfaction.
Video tour
Free trial periodYes 30 days, no credit card required.Yes 14 days - no credit card, no commitments.Yes Trial for 14 days, no credit card required.Yes 15 daysYes 14 days free trial
Pricing plans
  • Starter Plan: $16 / month / account
  • Team Plan: $33 / month / account
  • Business Plan: $50 / month / account
  • Enterprise Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at:

Pricing starts at $10 / month / agent

There is no limitation as to the number of chats, number of agent profiles.

No limits of concurrent chats.

  • Ticket Plan: $15/month per agent
  • Ticket+Chat Plan: $29/month per agent
  • All-inclusive Plan: $39/month per agent
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
Launch date2002-06-252017-07-072007-07-012008-10-012009-08-05
Web-based ApplicationYes Compatible with all up-to-date browsers.Yes Works with all up to date browsers.Yes Available on all known up-to-date browsers.YesYesYes
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X.Yes Planned release date for desktop applications for both Mac OSX and Windows is July 2017Yes Through Google-talk and Skype IM clients on both Mac and WindowsYesYes
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.Yes Available for both iOS and Android devices.Yes Mobile apps for iOS and Android devices.No No native app (any Google Talk client or Skype)Yes for visitorsYes iPhone, Android
Works for customers on mobile devices?Yes Optimized for mobile devices does not require Flash to work.Yes The chat widget is responsive on mobile devices.Yes Yes.YesYesYes Comm100 offers the Live Chat program for mobile platforms including iPhone, BlackBerry, Android, Windows Mobile and Java based mobile platforms.
Chat statisticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).Yes Comprehensive detailed reports available.Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYesYes All visitors' navigation history, chat transcripts and offline messages are saved and you can retrieve them whenever needed.
Multi-siteYes There's no limit. One account can be used to manage multiple websites.Yes Multiple website support is available.Yes UnlimitedYes Unlimited in all plansYesYes Different chat styles for multiple sites.
Multiple operatorsYes Every user can have their own account. Different agent roles available.Yes Comes with multiple user accounts. Different user roles available - agent, admin and owner.Yes Yes.YesYesYes
Conversation transcriptsYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.Yes There's no expiration date on saved chat transcripts.Yes Yes.YesYesYes
Offline messagesYes Offline messages are saved as tickets, forwarded to a help desk or email address.Yes Offline messages are stored within the app, allowing to provide 24/7 support.Yes Offline messages are saved as tickets.YesYesYes
CobrowsingYes With the use of a 3rd party application.YesYesNo
Visual customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes CSS, image upload...Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planYesYes
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes The origin of a customer’s visit, browsing history, time spent on any given page, and more, are displayed within the app.Yes Geolocation, IP address, referrer links, browser type, language.Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.YesYes A 360 degree view of your website visitors, including name, status, current page, referrer, Geo info, IP address, browser type, etc.
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes AI-powered canned responses with short tags.Yes Yes.Yes With shortcutsYesYes
International supportYes 40+ languages available.Yes 39 LanguagesYes 26 languagesYesYes
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.Yes The details on the origin of a customer’s visit, browsing history and time spent on any given page.Yes Yes.YesYesYes
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes Yes.Yes Transfer easily between agents, tiers and groupsYesYes
Custom extensionsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes Add-ons and integrations available - Facebook Messenger and more.Yes Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook...Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk,, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...YesYes API available
Proactive chat triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes Yes.Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online.YesYes After defined delay time
Visitor MonitoringYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Yes Yes.NoYesYes
Video chatNo Not available.Yes Yes.NoYesNo
Remote screenshotYes With the use of a 3rd party application.YesYesYes client can easily send a screenshot thanks to the builtin function
APIYes Open API available.Yes Open API and Javascript API are available.Yes Open API available.YesYes for visitor customization, agents...Yes
Social Networks
Trial and Prices30 days free trial available, no credit card required.

  • Starter Plan: $16 / month / account
  • Regular Plan: $30 / month / account
  • Team Plan: $33 / month / account
  • Enterprise Plan: $50 / month / account
  • Enterprise Plus Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at:

14-day free trial
  • Business : 4 agents - $49/month
  • Enterprise : 8 agents - $129/month
  • Premier : 15 agents - $349/month
  • 15 days free trial
  • Basic : $14 per operator per month
  • Professional : $29 per operator per month
  • Enterprise : $49 per operator per month
Affiliate / Credit ProgramYes 20% lifetime commission off every payment made by referred customers.Yes 30% of 1st purchase and 10% of monthly subscription
Javascript API documentation
White Label solutionYes White label version is available.
Live chat widget
Génère un flux RSS
Number of paid customers16000
Prise en main rapide
Difficulté d'installation3.0 1 rating0 no rating0 no rating0 no rating0 no rating0 no rating
Langues de l'interface
Reconnaissance vocale
Prix3.0 1 rating0 no rating0 no rating0 no rating0 no rating0 no rating
Absence de publicité
Plateforme sécurisée
  • 2018-05-18 18:50:16
    2019-05-03 13:36:19
  • English
  • Unlisted
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
    Manage backups


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