eAssistance Pro vs live2support
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eAssistance pro vs live2support
Name | eAssistance Pro Live chat Solution | Live2Support |
|---|---|---|
| Image |  |  |
| Website | eassistancepro.com | live2support.com |
| Description | eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days. | Live2support live chat service helps to build loyalty, drive
online sales, stimulate ecommerce, and improve order values by
extending a helpful human presence. It also augments operational
efficiency for real time customer support with its special features
and services adaptable to today’s fast-paced world. In fact it has
emerged as a go-to solution for personalized, human interactions to
create meaningful connections at a fraction of the cost of other
popular means. |
| Video |  |  |
| Free trial period | Yes 15 days - Try full features, no credit card required | Yes 15 days free trial |
| Pricing plans | After the free trial period, user can subscribe live chat solution for Basic Plan:
| You can pick a plan according to your requirement. Custom plan
is also available.
|
| Launch date | Jan. 23rd 2013 | Nov. 7th 2003 |
| Features | ||
| Web-based Application | Yes | Yes HTML 5 Supportive |
| IM (Google Talk, Jabber...) integration | Yes GTalk | |
| Desktop Applications | Yes Windows Platform | Yes Windows, Mac OS and IM Clients |
| Native mobile application | Yes Web console for mobile devices | Yes IM Client Gtalk, iPhone, iPad, Android mobile and Tablet. |
| Works for customers on mobile devices? | Yes works on all smartphones such as iPhone, iPad, Android & Blackberry devices | Yes Works on mobile platforms such as iPhone, iPod touch, iPad, Android (Mobile and Tablet), Blackberry. Also support any web browser. |
| Chat statistics | Yes Complete chat statistics with reports and analytics | Yes Chat Transcripts is saved and can be accessible anytime. |
| Multi-site | Yes Unlimited site access | Yes Custom Plan Available |
| Multiple operators | Yes Depends upon subscription package | Yes |
| Conversation transcripts | Yes Saved both on server and on local system | Yes Saved on server and can be accessed from any time at any place. |
| Offline messages | Yes | Yes |
| Cobrowsing | Yes | Yes Push Webpages |
| Visual customization | Yes Fully customizable as per user requirements. Lots of presets available with option to use custom images and text | Yes |
| Visitor details | Yes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical address | Yes Geo location, IP address, Referral URL, Keyword, Name, Email, Region, Country, User Time |
| Predefined responses | Yes Canned responses available, Can be created by both admin and operators. | Yes |
| International support | Yes 20 Languages | Yes Multilingual Option |
| Clickpath Tracker | Yes | Yes |
| Transfer to another operator | Yes Transfer within operators from same, different departments and reference chat generated for each transferred chat | Yes Chat and Chat history is transferable to Agent, Group, with visitors detail. |
| Custom extensions | Yes Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, Shopify | Yes Add-ons and Extras for all CRM, CMS, ecommerce plateforms and help desk system. |
| Proactive chat triggers | Yes | Yes Fully Customizable |
| Visitor Monitoring | Yes Complete details through ‘visitors’ section from Operator consoles | Yes |
| Video chat | No | No Not Necessary |
| Remote screenshot | No | Yes |
| API | No | Yes |
| Social Networks | ||
| Like | Likes 50 | Likes 11 |
| Website | eassistancepro.com | live2support.com |
| @EAssistancePro | @live2support | |
| facebook.com/... | facebook.com/... |
User reviews and comments
I am glad to mention here that Live2Support offers a robust live chat system with extensive features and at affordable price. Its wide-ranging intelligence capabilities provide extensive customer information; closely examine customer behavior and web analytic. Live2Support can re-actively or proactively activate right chat invitation to right customer at right time. It has automatic or user defined chat routing to efficiently utilize resources.
I am using this software for last 6 years and find it perfect match for my requirements. 6 years ago After adding to my first website this service I have added further 3 more websites on my same account with paying any additional money. It has all the advance feature of co browsing to find out which page customer is browsing, snapshoting to access client computer with permission and a feature of call back also. All this has helped me to provide the customer right choice of product and ultimately has ensured a higher sales conversion rate on my website.
I am using live2support live chat services for last 6 years on websites. Recently I put this hosted live chat service on my wordpress site also. Live2support has created a great value for me as We are experiencing increase traffic on our websites. I will request you to review this product also so that we can have a better view about this product. I personally think that my views about the service are colored due to strong loyalty for it.
As a loyal user to live2support, you will never find anything wrong from me about this service. However the continuous up gradation to the service according to changing requirement has made it very much relevant even today. This is the reason I am still sticking to this service for last 6 years. I myself is handling 5 websites from my single account. That is the another benefit of this service
Audrina Joy
We are using it on our online reputation consultation business. It helps us to be in regular real time conversation with our clients in respect to their ongoing projects with us. Along with that our sales team is also using to able to engage and help new prospects who visit our website to avail our services. Our promotion team and sales consultants are using Live2Support live chat solution for past 3 years.
Well I have been using Live2Support for 9 months now for my online gaming site and it has helped me to extend optimum customer support through live chat. My clients love the fact that we are available at a click of button to handle their queries and my support team can handle these queries while working on other tasks. It saves me cost, time and resources. Thumbs up.
Live2suppport live chat service has proved a boon for our business as an ace deal-closers contributing directly to the bottom line. We nab three, four extra customers a day; it’s proved a right tool for our search to reduce communication latencies. We're facilitating customer service now at a better and faster rate. It allows our company to appear bigger than what we really are. Its canned responses to expected questions have made our expert handle multiple chats quickly. Its inbuilt metrics of live chat helps to keep chatters on the right track. It’s an investment worth making.
I am very impressed with live2support’s department based chat feature. Now one can directly assign a particular chat to a specific department like promotion page of website can be directly linked to sales department
Live2Support which is one of my favorite live chat software is now offering one additional chat operator free. Now i don't need to pay for one additional chat operator. Thanks www.live2support.com