IMsupporting Vs Live2Support

Business > Enterprises > Livechat
2016-07-31 20:49:27
Compare IMsupporting vs Live2Support
IMsupporting Live Chat SoftwareLive2Support
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UK based Live Chat Software provider. 100% webbased. The Live chat software is a Cloud based solution so you have no downloads. It contains all features you would expect from a live chat solution and available 24x7. No need to upgrade, install servers or anything else. With instant access you can be up and running within minutes.

Live2support live chat service helps to build loyalty, drive online sales, stimulate ecommerce, and improve order values by extending a helpful human presence. It also augments operational efficiency for real time customer support with its special features and services adaptable to today’s fast-paced world. In fact it has emerged as a go-to solution for personalized, human interactions to create meaningful connections at a fraction of the cost of other popular means.
It is a hosted service don’t need any software downloads and integrates seamlessly with multiple platforms. Live2Support extensive intelligence capabilities examine website visitor behavior through highly accurate and reliable real-time customer data to reactively or proactively deliver chat invitation to the right customer ensuring timely interventions. The analytics graph in dashboard helps to track website traffic, chat transcripts and other valuable statistical information over time in addition to its comprehensive real-time reporting system. It provides automatic defined rule based chat distribution, hands-on assistance with co-browsing and snapshot features. Its visitor chat window offer ultimate flexibility, customizability and total compatibility with responses your website.
Live2support also provide personalized deployment services, with a committed success manager,24/7 online support ,multiple location backup with multiple layered data privacy and security in the cloud .Live2support value priced package start at $9.99/month for a single operator login with unlimited chats and website visitor monitoring facility. We offer a no-obligation 15-day free trial for our Silver Package. We also offer hefty discounts for long-term usage in advance quarterly and annual payment.

Video tour
Free trial periodYes 32 days +Yes 15 days free trial
Pricing plans
  • FREE TIER Instant access basic chat
  • Basic Plan: £9.99 Per month, 1 operator
  • Business Plan: £14.99 Per month
  • Large Business Plan: £49.99 Per month
  • Bespoke Plan: From £299.99 Per month

You can pick a plan according to your requirement. Custom plan is also available.

  • Bronze Plan: $9.99/month (1 operator)
  • Silver Plan: $19.95/month (1+1 operators)
  • Gold Plan: $39.95/month (2+1 operators)
  • Additional per Operator: $13/month
Launch date2009-11-022003-11-07
Web-based ApplicationYesYes HTML 5 Supportive
Desktop ApplicationsYesYes Windows, Mac OS and IM Clients
Native mobile applicationYes Android and Available webbased.Yes IM Client Gtalk, iPhone, iPad, Android mobile and Tablet.
Works for customers on mobile devices?YesYes Works on mobile platforms such as iPhone, iPod touch, iPad, Android (Mobile and Tablet), Blackberry. Also support any web browser.
Chat statisticsYesYes Chat Transcripts is saved and can be accessible anytime.
Multi-siteYesYes Custom Plan Available
Multiple operatorsYesYes
Conversation transcriptsYesYes Saved on server and can be accessed from any time at any place.
Offline messagesYesYes
Cobrowsing- See where the end user is on a single webpage at any timeYes Push Webpages
Visual customizationYes CSS based changesYes
Visitor detailsYesYes Geo location, IP address, Referral URL, Keyword, Name, Email, Region, Country, User Time
Predefined responsesYesYes
International supportYes UTF8 CompatibleYes Multilingual Option
Clickpath TrackerYesYes
Transfer to another operatorYes Any operator can join and take over a chat session ( or co-chat )Yes Chat and Chat history is transferable to Agent, Group, with visitors detail.
Custom extensionsYesYes Add-ons and Extras for all CRM, CMS, ecommerce plateforms and help desk system.
Proactive chat triggersYesYes Fully Customizable
Visitor MonitoringYesYes
Video chatNoNo Not Necessary
Remote screenshotYes View the pages your visitors are on in realtime.Yes
API- Limited public accessYes
Social Networks
  • 2013-04-01 00:08:32
    2016-07-31 20:49:27
  • Livechat
  • Compare IMsupporting vs Live2Support
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  • commented on Live2Support
    I am glad to mention here that Live2Support offers a robust live chat system with extensive features and at affordable price. Its wide-ranging intelligence capabilities provide extensive customer information; closely examine customer behavior and web analytic. Live2Support can re-actively or proactively activate right chat invitation to right customer at right time. It has automatic or user defined chat routing to efficiently utilize resources.
    Posted 2015-10-03 14:26:02 by cloygorge
  • commented on Live2Support
    I am using this software for last 6 years and find it perfect match for my requirements. 6 years ago After adding to my first website this service I have added further 3 more websites on my same account with paying any additional money. It has all the advance feature of co browsing to find out which page customer is browsing, snapshoting to access client computer with permission and a feature of call back also. All this has helped me to provide the customer right choice of product and ultimately has ensured a higher sales conversion rate on my website.
    Posted 2015-08-17 12:51:19 by Candy Ben
  • commented on Live2Support
    I am using live2support live chat services for last 6 years on websites. Recently I put this hosted live chat service on my wordpress site also. Live2support has created a great value for me as We are experiencing increase traffic on our websites. I will request you to review this product also so that we can have a better view about this product. I personally think that my views about the service are colored due to strong loyalty for it.
    Posted 2015-07-30 12:25:27 by Candy Ben
  • commented on Live2Support
    As a loyal user to live2support, you will never find anything wrong from me about this service. However the continuous up gradation to the service according to changing requirement has made it very much relevant even today. This is the reason I am still sticking to this service for last 6 years. I myself is handling 5 websites from my single account. That is the another benefit of this service
    Posted 2015-07-16 11:56:42 by Candy Ben
  • commented on Live2Support
    Audrina Joy
    Posted 2015-07-16 11:48:17 by Candy Ben
  • commented on Live2Support
    We are using it on our online reputation consultation business. It helps us to be in regular real time conversation with our clients in respect to their ongoing projects with us. Along with that our sales team is also using to able to engage and help new prospects who visit our website to avail our services. Our promotion team and sales consultants are using Live2Support live chat solution for past 3 years.
    Posted 2015-06-24 11:17:51 by Jeniffer Maben
  • commented on Live2Support
    Well I have been using Live2Support for 9 months now for my online gaming site and it has helped me to extend optimum customer support through live chat. My clients love the fact that we are available at a click of button to handle their queries and my support team can handle these queries while working on other tasks. It saves me cost, time and resources. Thumbs up.
    Posted 2015-05-29 10:25:35 by Candy Ben
  • commented on Live2Support
    Live2suppport live chat service has proved a boon for our business as an ace deal-closers contributing directly to the bottom line. We nab three, four extra customers a day; it’s proved a right tool for our search to reduce communication latencies. We're facilitating customer service now at a better and faster rate. It allows our company to appear bigger than what we really are. Its canned responses to expected questions have made our expert handle multiple chats quickly. Its inbuilt metrics of live chat helps to keep chatters on the right track. It’s an investment worth making.
    Posted 2015-05-27 10:29:43 by Allen White
  • Posted 2013-10-04 11:16:27 by Joseph
  • Posted 2013-10-03 15:16:17 by Kerko202
  • Posted 2013-10-02 15:54:42 by Union
  • Posted 2013-10-02 15:50:40 by Derko
  • Posted 2013-10-02 15:43:34 by JayJaymes
  • Excellent service! Now using on most of our sites
    Posted 2013-05-13 16:42:22 by Raymondo2010
  • Posted 2013-05-13 13:15:56 by John
  • Posted 2013-05-12 16:10:49 by Gozzer
  • Posted 2013-05-12 13:01:26 by Tom
  • voted for this Comparison (Like)
    Posted 2013-05-12 12:50:55 by Wernk01
  • Posted 2013-05-12 12:47:32 by Surfing2k
  • voted for this Comparison (Like)
    Posted 2013-04-01 00:12:28 by Graham Smart
  • Posted 2013-03-26 16:11:38 by Graham Smart
  • voted for Live2Support (Like)
    Posted 2013-03-14 12:29:05 by Edward
  • voted for Live2Support (Like)
    Awesome chat app.
    Posted 2013-03-14 12:18:10 by thomasmarkny
  • voted for Live2Support (Like)
    Great live chat application at the lowest price.
    Posted 2012-11-17 12:59:33 by John
  • voted for Live2Support (Like)
    Try Live2Support for 15 days free.
    Posted 2012-10-16 11:52:43 by Sam
  • voted for Live2Support (Like)
    I am very impressed with live2support’s department based chat feature. Now one can directly assign a particular chat to a specific department like promotion page of website can be directly linked to sales department
    Posted 2012-03-24 07:34:00 by Aaron Dixon
  • commented on Live2Support
    I am very impressed with live2support’s department based chat feature. Now one can directly assign a particular chat to a specific department like promotion page of website can be directly linked to sales department
    Posted 2012-03-24 07:33:32 by Aaron Dixon
  • commented on Live2Support
    Live2Support which is one of my favorite live chat software is now offering one additional chat operator free. Now i don't need to pay for one additional chat operator. Thanks
    Posted 2012-03-24 07:29:00 by Ben Manski
  • voted for Live2Support (Like)
    Live2Support is an awesome live chat software for websites
    Posted 2012-01-07 08:25:39 by Jim
  • voted for Live2Support (Like)
    Great software at lowest price.
    Posted 2011-12-07 07:53:42 by John
  • voted for Live2Support (Like)
    excellent features
    Posted 2011-10-11 15:06:48 by jennie

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