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Website | whoson.com/... | zendesk.com/... | olark.com | snapengage.com | livechatinc.com/... | heybubble.com | oggchat.com | | userlike.com | vivocha.com | eassistancepro.com | clickdesk.com | iadvize.com/en/ | targetfirst.com |
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Description | UK's Leading Live Chat Software, enjoy benefits of live chat,
real-time visitor monitoring and proactive invites. Installing
online chat software couldn't be easier.
Our comprehensive analytics software has over 80 reports, you
can track and monitor the behaviour of your Visitors and analyse
Agent Productivity to gain a better understanding of how your site
and staff are performing.
Our software now uses latest translation technology to translate
over 40 languages to help you grow your business
internationally.
Contact WhosOn today to learn more about our extensive range of
100% customisable live help software packages. | Zendesk Chat formerly Zopim is a live chat support
software that lets you install a widget on your website to
chat and sell directly to your online customers. It will help you
to see who is on your site in real time. Then you can provide
live customer help when they have a query.
Zendesk Chat works with nearly every browser,
IM client and mobile phone out there. Enjoy the flexibility to
provide live support from anywhere. | Olark is the most beautiful and effective way
to talk to your customers for sales and support. And we make it
super easy for you! Solve customer problems before they have a
chance to click away. Give customers the answers they need
immediately and gain powerful insights about what they want for
relationships that last. Olark has powerful features to give you
access to visitors and their behaviors. Make your business (and
your site) look good and keep your customers coming back. | SnapEngage is a simple and streamlined live
chat service. Engage with your visitors and improve your
conversion. Live chat with your visitors From your favorite instant
messenger or mobile device.
Keep all your conversations in your existing CRM or Help
Desk. | LiveChat serves as a premium live chat and help
desk software for online sales and customer service.
LiveChat allows online businesses to interact with customers on
their website and be more accessible.
Easy to use and customize, LiveChat reduces the number of
customer emails and calls, helping increase sales and improve
customer satisfaction.
Key LiveChat advantages:
- give customer service at any time of the day or night
- interact with customers on the website
- make extra sales from using the service
- provide valuable business insight on website visitors
Why LiveChat
livechatinc.com/...
Product Tour livechatinc.com/...
Features list
livechatinc.com/...
The fastest way to help customers | With HeyBubble you can track your visitors in real time and
engage them to chat, providing excellent customer service, allowing
customers to ask questions before making a purchase on your
website.
HeyBubble offers a beautiful non-intrusive chat that is embedded in
the bottom corner of your companies webpage, that creates a portal
to allow communication between your customer and yourself.
HeyBubble has many great features to help you reach your customers
such as real time information, statistics, chat transcripts, mobile
device support and more all in one web based application.
HeyBubble is a New York based company | OggChat is a fully customizable live chat software solution that
will boost your sales and improve your customer service. Visitors
don't need any special software, and operators chat right from
their Instant Messenger. Chat features include real-time visitor
monitoring, proactive chats, geo-location, and custom logos and
buttons. It's business live chat software that works when and where
you need it. | P3chat was an easy to use live chat solution supporting
Skype and Google Talk and having 20+ language
support.
To find a replacement you can have a look at this comparison:
compare-live-chat-support-software-help
P3chat was specialized on converting visitors into customers
and is a great tool for every sales person to become a sales
ninja.
The great advantage is that you can use single widget code on
multiple websites without restriction. | Userlike is a unique and powerful software for live chat and
customer messaging. It offers companies a central inbox for all
customer messages from various channels such as website chat,
WhatsApp, Facebook Messenger, Telegram, SMS and more.
Messages are processed using professional service features such
as message templates, live translations, file sharing, intelligent
routing and browser-based video calls, including screen
sharing.
With Userlike’s AI Automation Hub you can create self-service
tools, such as AI chatbots, smart FAQ pages and interactive contact
forms to automate your service.
Userlike is a GDPR-compliant customer communication software
with a secure data infrastructure hosted on German servers. Since
Userlike can adapt to your business goals, it’s an all-in-one
solution that’s suitable for any company size. | Vivocha.com is the simplest and most effective
multi-channel online customer engagement
service.
Vivocha is a cloud-based service, tailored to businesses looking
to engage their customers online, using the most effective
communication channel at the right time, with the right agent.
Vivocha enables businesses to seamlessly communicate with prospects
and customers right on the website, using any combination of VoIP
(audio and video), chat, callbacks and collaboration tools, like
assisted browsing, form & document sharing. | eAssistance Pro Live chat software solution for
Customer support, live help and engage online user to increase
online sales. User can implement eAssistance Pro live chat support
on website very easily and quickly. Software can easily integrate
with CRM and commonly used Open CMS like wordpress, Joomla,
magento, cakephp, prestashop, zendcart and support to mobile
application as well (iphone, iPad, android , smartphone and
Blacberry. Free trial is available for 30 Days. | ClickDesk is a combo of Live Chat, Voice Chat, Email Help Desk
& Social Toolbar.
ClickDesk is the fastest growing live chat and online engagement
solutions provider in the industry today. We have added over 75,000
businesses in two years. Since our launch, we have been adding
thousands of businesses monthly. | iAdvize is a conversational commerce platform that is used
in 40 different countries. The platform enables businesses to
engage their customers and prospects, whether they’re on the
website or on social media, from one chat, voice and video
messaging solution. Visitors can get real-time advice from customer
service associates but also from advocates, members of the brand
community via ibbü – an on-demand pool of experts.
More features: iadvize.com/... | TargetFirst formerly Watcheezy, is an easy to
use intelligent live chat for websites.
1.Monitor visitors on your website in real time
2. Receive alerts to target higher value visitors
3. Helpfully engage and convert.
Recognize key moments to engage and offer assisted support
through Click to Chat, Click to Call or
video conference. Engage a proactive chat with your
targeted visitors, reduce your cart abandonment rate and win your
customer satisfaction.
Add a sales guy to your website.
Watcheezy uses WebRTC Technology for high
quality secured audio/video calls. No plug in to install to use the
service.
We provide a free API to integrate Watcheezy with
your business applications and improve your behavioral targeting. |
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Video | | | | | | | | | | vimeo.com/... | | | | |
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Free trial period | Yes 30 Day Free Trial. No Credit Card Needed | Yes 14 days | Yes Free plan, & all paid plans have 14 days free trial | Yes 15 days | Yes 14 days, no credit card required. | Yes 14 Days, and Freemium package | Yes 14 Days Free Trial | Yes 14 days free trial | Yes 14 days - no credit card required - Free plan available | Yes 14 Day Trial | Yes 15 days - Try full features, no credit card required | Yes Free plan | Yes 7 days - Apply here: http://www.iadvize.com/en/free-trial/ | Yes 15 days free trial |
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Pricing plans | Free Trial
• Basic - $20/mth p/user (3 Users)
• Standard - $30/mth p/user (5 Users)
• Professional - $45/mth p/user (10 Users)
• Enterprise - Contact Us
• Installable - Contact Us |
- Basic Plan $11.20 per agent/mo
(unlimited chats)
- Advanced Plan $20 per agent/mo
(unlimited chats + reports, analytics...)
- Premium $44 per agent/mo (widget
unbranding, IP address block, real-time monitoring...)
|
Save 35% with a 2 year commitment. |
- Business :4 agents - $66/month
- Enterprise : 8 agents - $160/month
- Premier : 15 agents - $460/month
|
- Starter Plan: $20 / month /
account
- Team Plan: $41 / month / account
- Business Plan: $59 / month /
account
- Enterprise Plan
There's no limit of active chats going at any one
time.
|
- Free Trial - 14 days, no credit card
required
- Free Start-up plan - $0 forever (for
individual users)
- PRO plan - $15/mo
- ADVANCED plan - $23/mo
|
- Lite $12/month 1 Operator
- Lite $29/month 3 Operators
- Lite $59/month 6 Operators
- Lite $119/month 12 Operators
|
- Starter - $4.4/mo (for individual users)
- Lite - $5.59/mo (for small businesses)
- Advanced - $11.19/mo
|
- Free Plan: 1 Widget; 1 Seat; All the core
features
- Userlike Team (€90/month): 4 Widgets; 4 Seats;
2 Messaging-Apps ; All the core features; Website Messenger,
Add-ons, WhatsApp channel, Messaging channels, Live Translation,
Video calls, Screen sharing, Basic API access
- Userlike Corporate (€290/month) : 10 Widgets;
10 Seats; 4 Messaging-Apps; All the core features; Website
Messenger, Add-ons, WhatsApp channel, Messaging channels, Live
Translation, Video calls, Screen sharing, Basic API access, AI
Automation Hub, Chatbot, Analytics
- Userlike Flex (Ask for quote) : 10+ Widgets;
10+ Seats; 4+ Messaging Apps; Website Messenger, Add-ons, WhatsApp
channel, Messaging channels, Live Translation, Video calls, Screen
sharing, Basic API access, AI Automation Hub, Chatbot, Analytics,
White Label, Advanced routing, Professional onboarding,
Organizations, Dedicated manager account
|
-
You can add credits to your account buying one of our
packets. If we’re regularly spending credits, you can buy
one of our monthly subscription plans ($19 for 300
interactions, $89 for 1000 interactions and $349 for 3000
interactions, and save up to 60% on the normal price.
| After the free trial period, user can subscribe live chat
solution for Basic Plan:
- 1 month at $7 (1 Operator)
- 3 months subscription at $20 (1 Operator)
- 6 months subscription at $38 (1 Operator)
- 1 year subscription at $67 (1 Operator)
| | |
- Eezy Chat - $11/mo
- Eezy Start - $49/mo
- Eezy Pro - $99/mo
|
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Launch date | Nov. 20th 2003 | | Aug. 1st 2009 | Oct. 1st 2008 | Jun. 25th 2002 | Jan. 1st 2013 | Sep. 1st 2009 | Feb. 1st 2011 | Mar. 1st 2012 | | Jan. 23rd 2013 | Jun. 20th 2011 | Jan. 8th 2010 | Jan. 27th 2011 |
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Features | | | | | | | | | | | | | | |
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Web-based Application | Yes | Yes | Yes | Yes | Yes Compatible with all up-to-date browsers. | Yes Full HTML5 and Javascript Web application | Yes Setup and Visitor Monitoring | Yes Rich Web Client | Yes | Yes | Yes | Yes | Yes PHP Web application | Yes Compatible with all up-to-date browsers. |
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IM (Google Talk, Jabber...) integration | | - | | | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | Yes All Jabber compatible IMs and a very unique Skype integration | Yes Agents use gTalk/Jabber | Yes | Yes Jabber compatible | | | Yes Google Talk, Skype | | No |
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Desktop Applications | Yes | - Through IM clients | Yes through IM clients | Yes Through Google-talk and Skype IM clients on both Mac and Windows | Yes Desktop apps for Windows and Mac OS X. | Yes Using Instant Messaging systems | Yes Through IM Clients | Yes Through IM clients on desktop and mobile | Yes Compatible with instant messengers for Windows and Mac | No | Yes Windows Platform | Yes Through IM (Gtalk and Skype) on any device ( Mobile, PC, Tablet) | Yes Available on every computer through a internet navigator | Yes Available for windows and OS Desktop |
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Native mobile application | Yes Iphone & Ipad | No | No No native app, but any Jabber/XMPP app will work | No No native app (any Google Talk client or Skype) | Yes Mobile applications for iPad, iPhone, and Android devices. | Yes Any Skype or Jabber compatible mobile app | Yes Any gTalk/Jabber client | Yes (any Skype, Google Talk or XMPP client) | Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client) | No | Yes Web console for mobile devices | Yes IM (GTalk/Skype) | Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. | Yes Mobile application for Iphone, Ipad and ANdroid Devices |
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Works for customers on mobile devices? | Yes | Yes Works on some mobile devices. HTML5 dashboard | Yes | Yes | Yes Optimized for mobile devices does not require Flash to work. | Yes Yes | Yes | Yes Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP) | Yes Optimized for mobile devices (smartphone & tablet) | Yes We’ve paid a lot of attention to the small details. All of our apps are designed to provided an awesome experience to you and to your customers. Supporting and optimizing constantly for mobile devices is an important part of that. | Yes works on all smartphones such as iPhone, iPad, Android & Blackberry devices | Yes | Yes yes - optimised for mobile devices | Yes Watcheezy is multiplateform (Computer, Mobile and Touchpad) |
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Chat statistics | Yes 80+ Reports - Visitor & Agent | Yes | Yes | Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Yes Amazing statistics and reports | Yes | Yes Message History, rules performance. | Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API | Yes Vivocha comes with a powerful, zero-configuration, analytics suite: you can monitor your visitors & their browsing patterns in realtime, get insights on what your customers are looking for and how to improve your conversion rate. | Yes Complete chat statistics with reports and analytics | Yes Chat Transcripts:view real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically. Analytics and Reports:view by charts/lists, analyze by agents/departments & receive reports through email | Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics | Yes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...) |
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Multi-site | Yes Unlimited Domains. Customisation for each site available | Yes | Yes | Yes Unlimited in all plans | Yes There's no limit. One account can be used to manage multiple websites. | Yes Unlimited | Yes | Yes Via Departments | Yes Integrate single or multiple widget per site by group, type of support or user behavior. | Yes Unlimited Site, Unlimited Widget, Unlimited Services | Yes Unlimited site access | Yes Unlimited domains. | Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site | Yes Unlimited number of websites with Eezy offers |
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Multiple operators | Yes | Yes | Yes | Yes | Yes Every user can have their own account. Different agent roles available. | Yes Yes, For PRO and ADVANCED packages only | Yes | Yes | Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. | Yes Unlimited - All version | Yes Depends upon subscription package | Yes Multiple operators. Five simultaneous chats at a time for each operator. | Yes Unlimited | Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. |
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Conversation transcripts | Yes Saved on Servers. Can be accessed any-time. Returning Visitor Transcripts Shown. | Yes | Yes | Yes | Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Yes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts available | Yes | Yes | Yes Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM. | Yes Transcript - Interaction | Yes Saved both on server and on local system | Yes Chat Transcripts | Yes Unlimited | Yes Full conversation transcripts available and downloadable |
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Offline messages | Yes Data Capture. Send to email or database. Set up alerts & triggers for email & SMS. Convert to Tickets | Yes | Yes Messages sent to an email address(es) or into a CRM. | Yes | Yes Offline messages are saved as tickets, forwarded to a help desk or email address. | Yes Sent to email address | Yes | Yes | Yes Yes. Synchronous and asynchronous communication mode | Yes + Call Me Back Later and Weblead | Yes | Yes Converted to tickets through built-in helpdesk | Yes | Yes Offline messages are saved and sent by email |
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Cobrowsing | Yes Co-browsing, push pages, receive & sent all file formats | No | Yes push webpages | Yes | Yes With the use of a 3rd party application. | No | | No | Yes Guide your visitor to any page of your website. | Yes Co-Browsing - Page Pushing - Form Sharing | Yes | Yes | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Yes See in real time exactly waht does your visitors |
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Visual customization | Yes Many Themes Included. Full Customisation is Available. Add Logo, Name, Colours etc | Yes | Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | Yes Several chat window themes to choose from. CSS customization, branding and white label version are available. | Yes Several themes and text customization + multiple action buttons and your company logo | Yes | - | Yes Fully customizable and text customization | Yes Full HTML; CSS; JavaScript Customization of any module/widget. Not onli the engagement button | Yes Fully customizable as per user requirements. Lots of presets available with option to use custom images and text | Yes Full customization - White Label, Language, Themes, Color and Text. | Yes Graphic design customisation: interface to customize the chat window as you want | Yes Customize the live chat module directly in the back office |
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Visitor details | Yes Geo-location, IP address, pages viewed, past visitor detail, name, email, browser, referrer, platform, Op System, Views, Number of Chats plus much more | Yes | Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Yes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc... | Yes | Yes Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats information | Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations. | Yes Geo Location, ISP, Language, Browser, OS, Referral, Campaign, Time spent on site/page, Search Terms from search engines, Data Collection, much more | Yes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical address | Yes Full name, e-mail, chat history, results, operating system, browser and language, geographic location, company etc. | Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site | Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...) |
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Predefined responses | Yes Unlimited Canned Responses with shortcuts | Yes | Yes Using 3rd Party Macros | Yes With shortcuts | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes Shortcuts using # symbol in the chat | Yes | Yes | Yes Easily create chat macros and sort them into groups. | Yes Macro, Tags | Yes Canned responses available, Can be created by both admin and operators. | Yes Shortcut messages - save multiple phrases as shortcuts. | Yes Canned responses plus smart answers that are automatically generated. | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. |
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International support | Yes UK & USA Offices 45 Languages | Yes | Yes | Yes 26 languages | Yes 40+ languages available. | Yes | Yes | Yes >20 languages | Yes Multilingual-Support | Yes | Yes 20 Languages | Yes | Yes Multilingual support: French, English, Spanish and German. | Yes 6+languages available |
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Clickpath Tracker | Yes Every page with time spent | No | Yes | Yes | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | Yes Every pages, from referrer to current page with associated time spent | Yes | - | Yes See at what url your chat partners are and how they navigate over your site. | Yes | Yes | Yes | Yes | Yes The user's browsing path is displayed in real-time to provide details on visited pages. |
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Transfer to another operator | Yes Transfer easily between agent, department with all chat history | Yes | Yes type !transfer command to transfer to all available operators, transcript link shows to new operator | Yes Transfer easily between agents, tiers and groups | Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Yes To a specific operator, a group of operator or the first available operator | Yes | Yes !r command in IM apps, one-click in RWC. | Yes Conversation including chat transcripts can be forwarded to other operators. | Yes | Yes Transfer within operators from same, different departments and reference chat generated for each transferred chat | Yes Three-way conference between agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support. | Yes Transfer from Agent to Agent, from expert to agent but also from bot to agent. | Yes |
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Custom extensions | Yes Javascript,Dynamics, SalesForce, Sugar CRM and more | Yes Javascript API, Many integrations (Zendesk, Salesforce, etc) | Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... | Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Yes API | Yes | Yes Javascript API, Integration with Zendesk, Happyfox, .. | Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github, Pipedrive, Slack and many more. | Yes Full Access to APIs - JavaScript | Yes Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, Shopify | Yes One click installable plugins & addons to integrate with all major CRMs & billing systems available. | Yes API: Salesforce, Zendesk... | Yes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & Powerboutique |
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Proactive chat triggers | Yes Rule-based triggers. Fully customisable | Yes | Yes Fully customizable rule-based triggers | Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online. | Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Yes By time spent | Yes | Yes | Yes Fully Customizable | Yes Preconfigured rules or Create your own | Yes | Yes | Yes Intelligent Targeting rules. Fully customizable based on scoring and criteria. | Yes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with them |
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Visitor Monitoring | Yes Visitor Detail include: DNS, New or Returning, Time Stamps, Browser + More | Yes | Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | No | Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Yes | Yes | Yes Via Rich Web Client | Yes Available while user is connected | Yes | Yes Complete details through ‘visitors’ section from Operator consoles | Yes | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history |
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Video chat | Yes | No | No | No | No | No | No | No | Yes | Yes | No | No | Yes Human support via video chat. The user can decide whether they are visible or not. | No |
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Remote screenshot | Yes | No | No | Yes | Yes With the use of a 3rd party application. | No | | No | Yes | Yes | No | No | | Yes |
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API | Yes | Yes | Yes http://www.olark.com/docs | Yes | Yes Open API | Yes | | Yes Widget API | Yes Open API, Javascript API, and remote API to set up advanced chat behavior. | Yes | No | Yes Available in PRO Plan. | Yes Free API | Yes Free API |
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Social Networks | | | | | | | | | | | | | | |
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Like | Likes 2 | Likes 45 | Likes 13 | Likes 14 | Likes 51 | Likes 31 | Likes 1 | Likes 40 | Likes 111 | Likes 5 | Likes 50 | Likes 4 | Likes 31 | Likes 6 |
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Website | whoson.com/... | zendesk.com/... | olark.com | snapengage.com | livechatinc.com/... | heybubble.com | oggchat.com | | userlike.com | vivocha.com | eassistancepro.com | clickdesk.com | iadvize.com/en/ | targetfirst.com |
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Facebook | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... |
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User reviews and comments
Best Chat ever: great design, easy to use, lots of functions!
Simply the best.