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Leading Live Chat Providers

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This comparison table lists all live chat support software for website, that allow online visitors to get immediate live help and support directly on web pages through a chatting widget.

This comparison chart compares pricing plans and features of these different livechat solutions. Some live chat software providers offer a free plan, but almost all of them have a free trial period that enable you to test the live chat software and decide if it really fits your needs.

It is especially great for ecommerce, online shopping to help customers to choose, decide or assist them during the buying process, usually online stores convert much more (more sales) with this kind of live support system installed.

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WhosOnZendesk ChatOlarkSnapEngageLiveChatHeyBubbleOggChatp3chatUserlikeVivochaeAssistance Pro Live chat SolutionClickDeskiAdvizeTarget First
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Websitewhoson.com/...zendesk.com/...olark.comsnapengage.comlivechatinc.com/...heybubble.comoggchat.comuserlike.comvivocha.comeassistancepro.comclickdesk.comiadvize.com/en/targetfirst.com
DescriptionUK's Leading Live Chat Software, enjoy benefits of live chat, real-time visitor monitoring and proactive invites. Installing online chat software couldn't be easier.

Our comprehensive analytics software has over 80 reports, you can track and monitor the behaviour of your Visitors and analyse Agent Productivity to gain a better understanding of how your site and staff are performing.

Our software now uses latest translation technology to translate over 40 languages to help you grow your business internationally.

Contact WhosOn today to learn more about our extensive range of 100% customisable live help software packages.

Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat livechatinc.com/...

Product Tour livechatinc.com/...

Features list livechatinc.com/...


The fastest way to help customers

With HeyBubble you can track your visitors in real time and engage them to chat, providing excellent customer service, allowing customers to ask questions before making a purchase on your website.

HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.

HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.

HeyBubble is a New York based company

OggChat is a fully customizable live chat software solution that will boost your sales and improve your customer service. Visitors don't need any special software, and operators chat right from their Instant Messenger. Chat features include real-time visitor monitoring, proactive chats, geo-location, and custom logos and buttons. It's business live chat software that works when and where you need it.

P3chat was an easy to use live chat solution supporting Skype and Google Talk and having 20+ language support.

To find a replacement you can have a look at this comparison: compare-live-chat-support-software-help
P3chat was specialized on converting visitors into customers and is a great tool for every sales person to become a sales ninja.

The great advantage is that you can use single widget code on multiple websites without restriction.

Userlike is a unique and powerful software for live chat and customer messaging. It offers companies a central inbox for all customer messages from various channels such as website chat, WhatsApp, Facebook Messenger, Telegram, SMS and more.

Messages are processed using professional service features such as message templates, live translations, file sharing, intelligent routing and browser-based video calls, including screen sharing.

With Userlike’s AI Automation Hub you can create self-service tools, such as AI chatbots, smart FAQ pages and interactive contact forms to automate your service.

Userlike is a GDPR-compliant customer communication software with a secure data infrastructure hosted on German servers. Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size.

Vivocha.com is the simplest and most effective multi-channel online customer engagement service.

Vivocha is a cloud-based service, tailored to businesses looking to engage their customers online, using the most effective communication channel at the right time, with the right agent. Vivocha enables businesses to seamlessly communicate with prospects and customers right on the website, using any combination of VoIP (audio and video), chat, callbacks and collaboration tools, like assisted browsing, form & document sharing.

eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days.

ClickDesk is a combo of Live Chat, Voice Chat, Email Help Desk & Social Toolbar.

ClickDesk is the fastest growing live chat and online engagement solutions provider in the industry today. We have added over 75,000 businesses in two years. Since our launch, we have been adding thousands of businesses monthly.

iAdvize is a conversational commerce platform that is used in 40 different countries. The platform enables businesses to engage their customers and prospects, whether they’re on the website or on social media, from one chat, voice and video messaging solution. Visitors can get real-time advice from customer service associates but also from advocates, members of the brand community via ibbü – an on-demand pool of experts.

More features: iadvize.com/...

TargetFirst formerly Watcheezy, is an easy to use intelligent live chat for websites.

1.Monitor visitors on your website in real time

2. Receive alerts to target higher value visitors

3. Helpfully engage and convert.

Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction.

Add a sales guy to your website.

Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service.

We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting.
Videovimeo.com/...
Free trial periodYes 30 Day Free Trial. No Credit Card NeededYes 14 daysYes Free plan, & all paid plans have 14 days free trialYes 15 daysYes 14 days, no credit card required.Yes 14 Days, and Freemium packageYes 14 Days Free TrialYes 14 days free trialYes 14 days - no credit card required - Free plan availableYes 14 Day TrialYes 15 days - Try full features, no credit card requiredYes Free planYes 7 days - Apply here: http://www.iadvize.com/en/free-trial/Yes 15 days free trial
Pricing plansFree Trial

• Basic - $20/mth p/user (3 Users)

• Standard - $30/mth p/user (5 Users)

• Professional - $45/mth p/user (10 Users)

• Enterprise - Contact Us

• Installable - Contact Us

  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • $29/month per seat

Save 35% with a 2 year commitment.
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
  • Starter Plan: $20 / month / account
  • Team Plan: $41 / month / account
  • Business Plan: $59 / month / account
  • Enterprise Plan

There's no limit of active chats going at any one time.

  • Free Trial - 14 days, no credit card required
  • Free Start-up plan - $0 forever (for individual users)
  • PRO plan - $15/mo
  • ADVANCED plan - $23/mo
  • Lite $12/month 1 Operator
  • Lite $29/month 3 Operators
  • Lite $59/month 6 Operators
  • Lite $119/month 12 Operators
  • Starter - $4.4/mo (for individual users)
  • Lite - $5.59/mo (for small businesses)
  • Advanced - $11.19/mo
  • Free Plan: 1 Widget; 1 Seat; All the core features
  • Userlike Team (€90/month): 4 Widgets; 4 Seats; 2 Messaging-Apps ; All the core features; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access
  • Userlike Corporate (€290/month) : 10 Widgets; 10 Seats; 4 Messaging-Apps; All the core features; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access, AI Automation Hub, Chatbot, Analytics
  • Userlike Flex (Ask for quote) : 10+ Widgets; 10+ Seats; 4+ Messaging Apps; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access, AI Automation Hub, Chatbot, Analytics, White Label, Advanced routing, Professional onboarding, Organizations, Dedicated manager account
  • You can add credits to your account buying one of our packets. If we’re regularly spending credits, you can buy one of our monthly subscription plans ($19 for 300 interactions, $89 for 1000 interactions and $349 for 3000 interactions, and save up to 60% on the normal price.

After the free trial period, user can subscribe live chat solution for Basic Plan:

  • 1 month at $7 (1 Operator)
  • 3 months subscription at $20 (1 Operator)
  • 6 months subscription at $38 (1 Operator)
  • 1 year subscription at $67 (1 Operator)
  • Eezy Chat - $11/mo
  • Eezy Start - $49/mo
  • Eezy Pro - $99/mo
Launch dateNov. 20th 2003 Aug. 1st 2009 Oct. 1st 2008 Jun. 25th 2002 Jan. 1st 2013 Sep. 1st 2009 Feb. 1st 2011 Mar. 1st 2012 Jan. 23rd 2013 Jun. 20th 2011 Jan. 8th 2010 Jan. 27th 2011
Features
Web-based ApplicationYesYesYesYesYes Compatible with all up-to-date browsers.Yes Full HTML5 and Javascript Web applicationYes Setup and Visitor MonitoringYes Rich Web ClientYesYesYesYesYes PHP Web applicationYes Compatible with all up-to-date browsers.
IM (Google Talk, Jabber...) integration-No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)Yes All Jabber compatible IMs and a very unique Skype integrationYes Agents use gTalk/JabberYesYes Jabber compatibleYes Google Talk, SkypeNo
Desktop ApplicationsYes- Through IM clientsYes through IM clientsYes Through Google-talk and Skype IM clients on both Mac and WindowsYes Desktop apps for Windows and Mac OS X.Yes Using Instant Messaging systemsYes Through IM ClientsYes Through IM clients on desktop and mobileYes Compatible with instant messengers for Windows and MacNoYes Windows PlatformYes Through IM (Gtalk and Skype) on any device ( Mobile, PC, Tablet)Yes Available on every computer through a internet navigatorYes Available for windows and OS Desktop
Native mobile applicationYes Iphone & IpadNoNo No native app, but any Jabber/XMPP app will workNo No native app (any Google Talk client or Skype)Yes Mobile applications for iPad, iPhone, and Android devices.Yes Any Skype or Jabber compatible mobile appYes Any gTalk/Jabber clientYes (any Skype, Google Talk or XMPP client)Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)NoYes Web console for mobile devicesYes IM (GTalk/Skype)Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.Yes Mobile application for Iphone, Ipad and ANdroid Devices
Works for customers on mobile devices?YesYes Works on some mobile devices. HTML5 dashboardYesYesYes Optimized for mobile devices does not require Flash to work.Yes YesYesYes Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP)Yes Optimized for mobile devices (smartphone & tablet)Yes We’ve paid a lot of attention to the small details. All of our apps are designed to provided an awesome experience to you and to your customers. Supporting and optimizing constantly for mobile devices is an important part of that.Yes works on all smartphones such as iPhone, iPad, Android & Blackberry devicesYesYes yes - optimised for mobile devicesYes Watcheezy is multiplateform (Computer, Mobile and Touchpad)
Chat statisticsYes 80+ Reports - Visitor & AgentYesYesYes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).Yes Amazing statistics and reportsYesYes Message History, rules performance.Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking APIYes Vivocha comes with a powerful, zero-configuration, analytics suite: you can monitor your visitors & their browsing patterns in realtime, get insights on what your customers are looking for and how to improve your conversion rate.Yes Complete chat statistics with reports and analyticsYes Chat Transcripts:view real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically. Analytics and Reports:view by charts/lists, analyze by agents/departments & receive reports through emailYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)
Multi-siteYes Unlimited Domains. Customisation for each site availableYesYesYes Unlimited in all plansYes There's no limit. One account can be used to manage multiple websites.Yes UnlimitedYesYes Via DepartmentsYes Integrate single or multiple widget per site by group, type of support or user behavior.Yes Unlimited Site, Unlimited Widget, Unlimited ServicesYes Unlimited site accessYes Unlimited domains.Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes Unlimited number of websites with Eezy offers
Multiple operatorsYesYesYesYesYes Every user can have their own account. Different agent roles available.Yes Yes, For PRO and ADVANCED packages onlyYesYesYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.Yes Unlimited - All versionYes Depends upon subscription packageYes Multiple operators. Five simultaneous chats at a time for each operator.Yes UnlimitedYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.
Conversation transcriptsYes Saved on Servers. Can be accessed any-time. Returning Visitor Transcripts Shown.YesYesYesYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.Yes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts availableYesYesYes Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM.Yes Transcript - InteractionYes Saved both on server and on local systemYes Chat TranscriptsYes UnlimitedYes Full conversation transcripts available and downloadable
Offline messagesYes Data Capture. Send to email or database. Set up alerts & triggers for email & SMS. Convert to TicketsYesYes Messages sent to an email address(es) or into a CRM.YesYes Offline messages are saved as tickets, forwarded to a help desk or email address.Yes Sent to email addressYesYesYes Yes. Synchronous and asynchronous communication modeYes + Call Me Back Later and WebleadYesYes Converted to tickets through built-in helpdeskYesYes Offline messages are saved and sent by email
CobrowsingYes Co-browsing, push pages, receive & sent all file formatsNoYes push webpagesYesYes With the use of a 3rd party application.NoNoYes Guide your visitor to any page of your website.Yes Co-Browsing - Page Pushing - Form SharingYesYesYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes See in real time exactly waht does your visitors
Visual customizationYes Many Themes Included. Full Customisation is Available. Add Logo, Name, Colours etcYesYes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes Several themes and text customization + multiple action buttons and your company logoYes-Yes Fully customizable and text customizationYes Full HTML; CSS; JavaScript Customization of any module/widget. Not onli the engagement buttonYes Fully customizable as per user requirements. Lots of presets available with option to use custom images and textYes Full customization - White Label, Language, Themes, Color and Text.Yes Graphic design customisation: interface to customize the chat window as you wantYes Customize the live chat module directly in the back office
Visitor detailsYes Geo-location, IP address, pages viewed, past visitor detail, name, email, browser, referrer, platform, Op System, Views, Number of Chats plus much moreYesYes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...YesYes Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats informationYes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.Yes Geo Location, ISP, Language, Browser, OS, Referral, Campaign, Time spent on site/page, Search Terms from search engines, Data Collection, much moreYes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical addressYes Full name, e-mail, chat history, results, operating system, browser and language, geographic location, company etc.Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...)
Predefined responsesYes Unlimited Canned Responses with shortcutsYesYes Using 3rd Party MacrosYes With shortcutsYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Shortcuts using # symbol in the chatYesYesYes Easily create chat macros and sort them into groups.Yes Macro, TagsYes Canned responses available, Can be created by both admin and operators.Yes Shortcut messages - save multiple phrases as shortcuts.Yes Canned responses plus smart answers that are automatically generated.Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.
International supportYes UK & USA Offices 45 LanguagesYesYesYes 26 languagesYes 40+ languages available.YesYesYes >20 languagesYes Multilingual-SupportYesYes 20 LanguagesYesYes Multilingual support: French, English, Spanish and German.Yes 6+languages available
Clickpath TrackerYes Every page with time spentNoYesYesYes The user's browsing path is displayed in real-time to provide details on visited pages.Yes Every pages, from referrer to current page with associated time spentYes-Yes See at what url your chat partners are and how they navigate over your site.YesYesYesYesYes The user's browsing path is displayed in real-time to provide details on visited pages.
Transfer to another operatorYes Transfer easily between agent, department with all chat historyYesYes type !transfer command to transfer to all available operators, transcript link shows to new operatorYes Transfer easily between agents, tiers and groupsYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes To a specific operator, a group of operator or the first available operatorYesYes !r command in IM apps, one-click in RWC.Yes Conversation including chat transcripts can be forwarded to other operators.YesYes Transfer within operators from same, different departments and reference chat generated for each transferred chatYes Three-way conference between agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support.Yes Transfer from Agent to Agent, from expert to agent but also from bot to agent.Yes
Custom extensionsYes Javascript,Dynamics, SalesForce, Sugar CRM and moreYes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes APIYesYes Javascript API, Integration with Zendesk, Happyfox, ..Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github, Pipedrive, Slack and many more.Yes Full Access to APIs - JavaScriptYes Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, ShopifyYes One click installable plugins & addons to integrate with all major CRMs & billing systems available.Yes API: Salesforce, Zendesk...Yes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & Powerboutique
Proactive chat triggersYes Rule-based triggers. Fully customisableYesYes Fully customizable rule-based triggersYes Proactive chat implementation engages with the visitor on behalf of an agent currently online.Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes By time spentYesYesYes Fully CustomizableYes Preconfigured rules or Create your ownYesYesYes Intelligent Targeting rules. Fully customizable based on scoring and criteria.Yes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with them
Visitor MonitoringYes Visitor Detail include: DNS, New or Returning, Time Stamps, Browser + MoreYesYes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.NoYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.YesYesYes Via Rich Web ClientYes Available while user is connectedYesYes Complete details through ‘visitors’ section from Operator consolesYesYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history
Video chatYesNoNoNoNoNoNoNoYesYesNoNoYes Human support via video chat. The user can decide whether they are visible or not.No
Remote screenshotYesNoNoYesYes With the use of a 3rd party application.NoNoYesYesNoNoYes
APIYesYesYes http://www.olark.com/docsYesYes Open APIYesYes Widget APIYes Open API, Javascript API, and remote API to set up advanced chat behavior.YesNoYes Available in PRO Plan.Yes Free APIYes Free API
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Compare WhosOn vs Zopim vs Olark vs SnapEngage vs LiveChat vs HeyBubble vs OggChat vs p3chat vs Userlike vs Vivocha vs eAssistance Pro Live chat Solution vs ClickDesk vs iAdvize vs Watcheezy
Livechat & Chatbot
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