Lime Talk vs Zopim
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Compare ArcChat vs Lime Talk vs Zopim
Name | LiveChat | Smartsupp | iAdvize | Lime Talk | Zendesk Chat |
|---|---|---|---|---|---|
| Image |  |  |  |  |  |
| Website | livechatinc.com/... | smartsupp.com | iadvize.com/en/ | limetalk.com | zendesk.com/... |
| Description | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers. Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites. Why choose Smartsupp?
| iAdvize is a conversational commerce platform that is used
in 40 different countries. The platform enables businesses to
engage their customers and prospects, whether they’re on the
website or on social media, from one chat, voice and video
messaging solution. Visitors can get real-time advice from customer
service associates but also from advocates, members of the brand
community via ibbü – an on-demand pool of experts. More features: iadvize.com/... | Lime Talk is a simple online chat application for
your website that allows you to be available for your website's
visitors - the same way you are available for questions in a real
store. If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds. You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move. Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds. | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. |
| Video |  |  |  |  | |
| Free trial period | Yes 14 days, no credit card required. | Yes 7 days - Apply here: http://www.iadvize.com/en/free-trial/ | Yes 15 days | Yes 14 days | |
| Pricing plans |
There's no limit of active chats going at any one
time. |
| Unlimited version starting from $4,2 / month. |
| |
| Features | |||||
| Web-based Application | Yes Compatible with all up-to-date browsers. | Yes | Yes PHP Web application | Yes | Yes |
| IM (Google Talk, Jabber...) integration | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | Yes XMPP (Jabber) | Yes | - | |
| Desktop Applications | Yes Desktop apps for Windows and Mac OS X. | Yes XMPP (Jabber) : Pidgin, Adium | Yes Available on every computer through a internet navigator | Yes through IM clients | - Through IM clients |
| Native mobile application | Yes Mobile applications for iPad, iPhone, and Android devices. | Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone) | Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. | - | No |
| Works for customers on mobile devices? | Yes Optimized for mobile devices does not require Flash to work. | Yes fully responsive chat box | Yes yes - optimised for mobile devices | Yes | Yes Works on some mobile devices. HTML5 dashboard |
| Chat statistics | Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Yes | Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics | Yes | Yes |
| Multi-site | Yes There's no limit. One account can be used to manage multiple websites. | Yes no extra charge | Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site | Yes no extra payment | Yes |
| Multiple operators | Yes Every user can have their own account. Different agent roles available. | Yes | Yes Unlimited | Yes | Yes |
| Conversation transcripts | Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Yes | Yes Unlimited | Yes | Yes |
| Offline messages | Yes Offline messages are saved as tickets, forwarded to a help desk or email address. | Yes | Yes | Yes | Yes |
| Visual customization | Yes Several chat window themes to choose from. CSS customization, branding and white label version are available. | Yes | Yes Graphic design customisation: interface to customize the chat window as you want | Yes | Yes |
| Visitor details | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers | Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site | Yes | Yes |
| Predefined responses | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes | Yes Canned responses plus smart answers that are automatically generated. | Yes | Yes |
| International support | Yes 40+ languages available. | Yes Chat support in English, French and Czech | Yes Multilingual support: French, English, Spanish and German. | Yes | Yes |
| Transfer to another operator | Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Yes | Yes Transfer from Agent to Agent, from expert to agent but also from bot to agent. | Yes | Yes |
| Proactive chat triggers | Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Yes | Yes Intelligent Targeting rules. Fully customizable based on scoring and criteria. | Yes | Yes |
| Visitor Monitoring | Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Yes | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Yes Fully customizable rule-based triggers. | Yes |
| Video chat | No | No Visitor recording | Yes Human support via video chat. The user can decide whether they are visible or not. | No | No |
| Remote screenshot | Yes With the use of a 3rd party application. | Yes Screen recording | No | No | |
| API | Yes Open API | Yes https://developers.smartsupp.com/ | Yes Free API | Yes | Yes |
| White Label solution | Yes White label version is available. | Yes | No |
User reviews and comments
Beta testing
In 1 year payment.
that is not video chat, it is only recording of visitors on the web
coming soon
Great app! Nice design, easy and simple to use !