|Smartsupp FREE live chat||iAdvize||ArcChat.com||Lime Talk||Zopim|
Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.
Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.
Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.
Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.
iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:
More features: http://www.iadvize.com/en/product-tour/
|Live chat for small business. Very clean UI. No unnecessary options.||Lime Talk is a simple online chat application for
your website that allows you to be available for your website's
visitors - the same way you are available for questions in a real
If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds.
You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move.
Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds.
Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.
Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.If looking for zopim alternative - check out http://ArcChat.com
|Free trial period||Yes||Yes 14 days||Yes 15 days||Yes 14 days|
|Pricing plans||Unlimited version starting from $4,2 / month.|
|Web-based Application||Yes||Yes PHP Web application||Yes Simplified UI for small business||Yes||Yes|
|IM (Google Talk, Jabber...) integration||Yes XMPP (Jabber)||Yes||-|
|Desktop Applications||Yes XMPP (Jabber) : Pidgin, Adium||Yes through IM clients||- Through IM clients|
|Native mobile application||Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)||Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.||Yes Free for Android. iOS coming 2016.||-||No|
|Works for customers on mobile devices?||Yes fully responsive chat box||Yes https://www.iadvize.com/fr/wp-content/themes/iadvize/layoutImg/fr_FR/screenshots/accueil/screen-accueil-1.jpg||Yes Chat becomes smaller and expands on click. Works on any modern browser, does not require Flash||Yes||Yes Works on some mobile devices. HTML5 dashboard|
|Chat statistics||Yes||Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics||Yes||Yes|
|Multi-site||Yes no extra charge||Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site||Yes Unlimited||Yes no extra payment||Yes|
|Multiple operators||Yes||Yes Unlimited from the Pro plan||Yes 10 operators per site for same price||Yes||Yes|
|Conversation transcripts||Yes||Yes Unlimited from the Pro plan||Yes All, missed or none. Also available in Dashboard||Yes||Yes|
|Visual customization||Yes||Yes Graphic design customisation: interface to customize the chat window as you want||Yes 75+ options & 1-click palettes||Yes||Yes|
|Visitor details||Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers||Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site||Yes||Yes||Yes|
|International support||Yes Chat support in English, French and Czech||Yes Multilingual support: French, English, Spanish and German.||Yes 1 click translation to multi languages or custom translation||Yes||Yes|
|Transfer to another operator||Yes||Yes||Yes Operators see conversations and can join/leave at any moment||Yes||Yes|
|Proactive chat triggers||Yes||Yes||Yes Simple to understand "Auto actions" When... Then...||Yes||Yes|
|Visitor Monitoring||Yes||Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser||Yes Can see who and where are browsing right now||Yes Fully customizable rule-based triggers.||Yes|
|Video chat||No Visitor recording||Yes Give them the opportunity to access reassuring and human support by video conference. They can decide whether they are visible or not.||No||No||No|
|Remote screenshot||Yes Screen recording||No||No||No|
|API||Yes https://developers.smartsupp.com/||Yes Free API||No We've noticed it only brings more distraction.||Yes||Yes|
|White Label solution||Yes||Yes||No|