Lime Talk vs Zopim

Business > Enterprises > Livechat
3
2016-10-19 18:34:30
Compare ArcChat vs Lime Talk vs Zopim
LiveChatSmartsupp FREE live chatiAdvizeArcChat.comLime TalkZopim
Image
Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttps://www.smartsupp.comhttp://landing.iadvize.com/en/http://arcchat.com/http://www.limetalk.comhttp://www.zopim.com/
Description

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/


The fastest way to help customers

Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.

Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.

Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.

Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.

iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:

  • Live chat software: Click to Chat, Click to Call, Click to Video
  • Behavioural targeting engine
  • Customised Graphic Design
  • Multilingual support
  • Live Community Chat : http://www.iadvize.com/en/community/
  • Social Customer service solution: http://www.iadvize.com/en/social/
  • [New 2016] iAdvize integrates Facebook Messenger: http://landing.iadvize.com/en/messenger-iadvize-platform-integration

More features: http://www.iadvize.com/en/product-tour/
Live chat for small business. Very clean UI. No unnecessary options.Lime Talk is a simple online chat application for your website that allows you to be available for your website's visitors - the same way you are available for questions in a real store.

If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds.

You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move.

Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds.

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out http://ArcChat.com
Video tourhttp://www.youtube.com/watch?v=Yf0NkRSkFREhttp://www.youtube.com/watch?v=g88XoQW9V7Uhttp://youtu.be/u0gxq6Gu5uEhttp://youtu.be/tfbZAFIWcZQhttp://youtu.be/tSRSn9hJU1c
Free trial periodYes 30 days, no credit card required.YesYes 14 daysYes 15 daysYes 14 days
Pricing plans
  • Starter Plan: $16 / month / account
  • Regular Plan: $30 / month / account
  • Team Plan: $33 / month / account
  • Enterprise Plan: $50 / month / account
  • Enterprise Plus Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at: https://www.livechatinc.com/pricing/

  • FREE: free forever with unlimited agents & chats
  • STANDARD: 8 € / month / agent
  • PRO:19 € / month / agent
  • One plan 8.11 € (10 operators, unlimited departments, unlimited concurrent chats, unlimited conversations/month)
  • Loyal client discounts http://arcchat.com/price
Unlimited version starting from $4,2 / month.
  • Lite Plan Free (1 agent, 1 concurrent chat)
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
Features
Web-based ApplicationYes Compatible with all up-to-date browsers.YesYes PHP Web applicationYes Simplified UI for small businessYesYes
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)Yes XMPP (Jabber)Yes-
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X.Yes XMPP (Jabber) : Pidgin, AdiumYes through IM clients- Through IM clients
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.Yes Free for Android. iOS coming 2016.-No
Works for customers on mobile devices?Yes Optimized for mobile devices does not require Flash to work.Yes fully responsive chat boxYes https://www.iadvize.com/fr/wp-content/themes/iadvize/layoutImg/fr_FR/screenshots/accueil/screen-accueil-1.jpgYes Chat becomes smaller and expands on click. Works on any modern browser, does not require FlashYesYes Works on some mobile devices. HTML5 dashboard
Chat statisticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).YesYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYesYes
Multi-siteYes There's no limit. One account can be used to manage multiple websites.Yes no extra chargeYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes UnlimitedYes no extra paymentYes
Multiple operatorsYes Every user can have their own account. Different agent roles available.YesYes Unlimited from the Pro planYes 10 operators per site for same priceYesYes
Conversation transcriptsYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.YesYes Unlimited from the Pro planYes All, missed or none. Also available in DashboardYesYes
Offline messagesYes Offline messages are saved as tickets, forwarded to a help desk or email address.YesYesYesYesYes
Visual customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.YesYes Graphic design customisation: interface to customize the chat window as you wantYes 75+ options & 1-click palettesYesYes
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customersYes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYesYesYes
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.YesYesYesYes
International supportYes 40+ languages available.Yes Chat support in English, French and CzechYes Multilingual support: French, English, Spanish and German.Yes 1 click translation to multi languages or custom translationYesYes
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.YesYesYes Operators see conversations and can join/leave at any momentYesYes
Proactive chat triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.YesYesYes Simple to understand "Auto actions" When... Then...YesYes
Visitor MonitoringYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.YesYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes Can see who and where are browsing right nowYes Fully customizable rule-based triggers.Yes
Video chatNo Not available.No Visitor recordingYes Give them the opportunity to access reassuring and human support by video conference. They can decide whether they are visible or not.NoNoNo
Remote screenshotYes With the use of a 3rd party application.Yes Screen recordingNoNoNo
APIYes Open API available.Yes https://developers.smartsupp.com/Yes Free APINo We've noticed it only brings more distraction.YesYes
White Label solutionYes White label version is available.YesYesNo
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  • 2014-07-31 11:29:54
    2016-10-19 18:34:30
  • Livechat
    English
  • Compare Lime Talk vs Zopim
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  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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