Online Live Chats Comparison

Business > Enterprises > Livechat
1
2017-09-14 21:35:52
Compare Zopim vs MoChapp vs Olark vs LiveChat vs SnapEngage vs MoChapp vs Watcheezy vs p3chat vs Userlike vs Smartsupp vs eAssistance Pro Live chat Solution vs iAdvize vs HeyBubble
ZopimOlarkLiveChatSnapEngageMoChappWatcheezyp3chatUserlikeSmartsupp FREE live chateAssistance Pro Live chat SolutioniAdvizeHeyBubble
Image
Websitehttp://www.zopim.com/http://www.olark.com/https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.snapengage.com/http://www.mochapp.com/http://fr.watcheezy.com/http://p3chat.comhttps://www.userlike.com/https://www.smartsupp.comhttp://www.eassistancepro.comhttp://www.iadvize.com/en/https://www.heybubble.com
Description

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out http://ArcChat.com

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/


The fastest way to help customers

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

MoChapp is a simple, reliable and secure Online Chat system designed to increase the sales of it’s users and improve their customer service. Easy to install directly on your website in less than 5 minutes!

Watcheezy is an easy to use intelligent live chat for websites.

1.Monitor visitors on your website in real time

2. Receive alerts to target higher value visitors

3. Helpfully engage and convert.

Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction.

Add a sales guy to your website.

Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service.

We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting.

P3chat is an easy to use live chat solution supporting Skype and Google Talk and having 20+ language support.

P3chat is specialized on converting visitors into customers and is a great tool for every sales person to become a sales ninja.

The great advantage is that you can use single widget code on multiple websites without restriction.

Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website.

Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.

Help your customers when it matters, where it matters.

Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.

Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.

Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.

Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.

eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days.

iAdvize is a conversational commerce platform that is used in 40 different countries. The platform enables businesses to engage their customers and prospects, whether they’re on the website or on social media, from one chat, voice and video messaging solution. Visitors can get real-time advice from customer service associates but also from advocates, members of the brand community via ibbü – an on-demand pool of experts.

More features: http://landing.iadvize.com/en/video
With HeyBubble you can track your visitors in real time and engage them to chat, providing excellent customer service, allowing customers to ask questions before making a purchase on your website.

HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.

HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.

HeyBubble is a New York based company
Video tourhttp://youtu.be/tSRSn9hJU1chttp://youtu.be/my-b06LmkN0http://www.youtube.com/watch?v=Yf0NkRSkFREhttp://www.youtube.com/watch?v=YUt-hYPAPeY&context=C33271c1ADOEgsToPDskKjaoLRywFIDeR0vKBWX1PEhttp://www.youtube.com/watch?v=l_r2F5QO17ghttp://www.youtube.com/watch?v=9AGoGgRguT8http://www.youtube.com/watch?v=ZCwGo2CzbuQhttp://www.youtube.com/watch?v=g88XoQW9V7Uhttp://www.youtube.com/watch?v=gli3psQsSPkhttp://www.youtube.com/watch?v=CcWJemQWSkEhttp://www.youtube.com/watch?v=xEBwAy-BNd4
Free trial periodYes 14 daysYes Free plan, & all paid plans have 14 days free trialYes 30 days, no credit card required.Yes 15 daysYes Yes 1 Month FREE Platinum accountYes 15 days free trialYes 14 days free trialYes 14 days - no credit card required - Free plan availableYes 15 days - Try full features, no credit card requiredYes 7 days - Apply here: http://www.iadvize.com/en/free-trial/Yes 14 Days, and Freemium package
Pricing plans
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • Bronze Plan: $15 /month (1 operator...),
  • Gold Plan: $44 /month (4 operators, SSL security...),
  • Platinum Plan: $116 /month (8 operators, white label, SSL security...)
  • Ultimate Plan: $219 /month (15 operators, SSL security, white label, phone support...)
  • Starter Plan: $16 / month / account
  • Regular Plan: $30 / month / account
  • Team Plan: $33 / month / account
  • Enterprise Plan: $50 / month / account
  • Enterprise Plus Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at: https://www.livechatinc.com/pricing/

  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
  • FREE one agent, one chat
  • Silver £4.99 - per agent monthly
  • Gold £9.99 - per agent monthly
  • Platinum £15.99 - per agent monthly
  • Eezy Chat - $11/mo
  • Eezy Start - $49/mo
  • Eezy Pro - $99/mo
  • Starter - $4.4/mo (for individual users)
  • Lite - $5.59/mo (for small businesses)
  • Advanced - $11.19/mo

After the free trial period, users can subscribe for the following products:

  • Free Plan: 1 operator; 1 chat widget; unlimited chats
  • Userlike Team (€29/month): 3 operators; 3 chat widgets; unlimited history; integrations; basic customization
  • Userlike Corporate (€79/month) : 5 operators; 5 chat widgets; analytics; WhatsApp Connect; full customization;
  • Userlike Business (€199/month) : 10 operators; 10 chat widgets; phone support; API; white label;
  • Userlike Custom: Ask for quote
  • FREE: free forever with unlimited agents & chats
  • STANDARD: 8 € / month / agent
  • PRO:19 € / month / agent

After the free trial period, user can subscribe live chat solution for Basic Plan:

  • 1 month at $7 (1 Operator)
  • 3 months subscription at $20 (1 Operator)
  • 6 months subscription at $38 (1 Operator)
  • 1 year subscription at $67 (1 Operator)
  • Free Trial - 14 days, no credit card required
  • Free Start-up plan - $0 forever (for individual users)
  • PRO plan - $15/mo
  • ADVANCED plan - $23/mo
Launch date2009-08-012002-06-252008-10-012011-01-272011-02-012012-03-012013-04-012013-01-232010-01-082013-01-01
Features
Web-based ApplicationYesYesYes Compatible with all up-to-date browsers.YesYesYes Compatible with all up-to-date browsers.Yes Rich Web ClientYesYesYesYes PHP Web applicationYes Full HTML5 and Javascript Web application
IM (Google Talk, Jabber...) integration-No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)NoNoYesYes Jabber compatibleYes XMPP (Jabber)Yes All Jabber compatible IMs and a very unique Skype integration
Desktop Applications- Through IM clientsYes through IM clientsYes Desktop apps for Windows and Mac OS X.Yes Through Google-talk and Skype IM clients on both Mac and WindowsYesYes Available for windows and OS DesktopYes Through IM clients on desktop and mobileYes Compatible with instant messengers for Windows and MacYes XMPP (Jabber) : Pidgin, AdiumYes Windows PlatformYes Available on every computer through a internet navigatorYes Using Instant Messaging systems
Native mobile applicationNoNo No native app, but any Jabber/XMPP app will workYes Mobile applications for iPad, iPhone, and Android devices.No No native app (any Google Talk client or Skype)-Yes Mobile application for Iphone, Ipad and ANdroid DevicesYes (any Skype, Google Talk or XMPP client)Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)Yes Web console for mobile devicesYes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.Yes Any Skype or Jabber compatible mobile app
Works for customers on mobile devices?Yes Works on some mobile devices. HTML5 dashboardYesYes Optimized for mobile devices does not require Flash to work.YesYes YesYes Watcheezy is multiplateform (Computer, Mobile and Touchpad)Yes Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP)Yes Optimized for mobile devices (smartphone & tablet)Yes fully responsive chat boxYes works on all smartphones such as iPhone, iPad, Android & Blackberry devicesYes yes - optimised for mobile devicesYes Yes
Chat statisticsYesYesYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYes Detailed statistics and charts. Unique Missed Customers statisticsYes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)Yes Message History, rules performance.Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking APIYesYes Complete chat statistics with reports and analyticsYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYes Amazing statistics and reports
Multi-siteYesYesYes There's no limit. One account can be used to manage multiple websites.Yes Unlimited in all plansYes Unlimited number of sites can be added for no additional chargeYes Unlimited number of websites with Eezy offersYes Via DepartmentsYes Deploys single or multiple widget per site by group, type of support or user behavior.Yes no extra chargeYes Unlimited site accessYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes Unlimited
Multiple operatorsYesYesYes Every user can have their own account. Different agent roles available.YesYes One operator for the free version and unlimited for the rest.Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.YesYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.YesYes Depends upon subscription packageYes UnlimitedYes Yes, For PRO and ADVANCED packages only
Conversation transcriptsYesYesYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.YesYes Yes. Has quick access to previous conversation with the customersYes Full conversation transcripts available and downloadableYesYes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.YesYes Saved both on server and on local systemYes UnlimitedYes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts available
Offline messagesYesYes Messages sent to an email address(es) or into a CRM.Yes Offline messages are saved as tickets, forwarded to a help desk or email address.YesYesYes Offline messages are saved and sent by emailYesYes YesYesYesYesYes Sent to email address
CobrowsingNoYes push webpagesYes With the use of a 3rd party application.YesNoYes See in real time exactly waht does your visitorsNoYes Guide your visitor to any page- Push webpagesYes Screen recordingYesYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserNo
Visual customizationYesYes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planYes Fully customizable of the chat windowYes Customize the live chat module directly in the back office-Yes Fully customizable and text customizationYesYes Fully customizable as per user requirements. Lots of presets available with option to use custom images and textYes Graphic design customisation: interface to customize the chat window as you wantYes Several themes and text customization + multiple action buttons and your company logo
Visitor detailsYesYes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.YesYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...)Yes Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats informationYes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customersYes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical addressYes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...
Predefined responsesYesYes Using 3rd Party MacrosYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes With shortcutsYes Canned messagesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.YesYes Very easy to create and use with shortcuts. Can be gathered in groupsYesYes Canned responses available, Can be created by both admin and operators.Yes Canned responses plus smart answers that are automatically generated.Yes Shortcuts using # symbol in the chat
International supportYesYesYes 40+ languages available.Yes 26 languagesYesYes 6+languages availableYes >20 languagesYes Support in English, German, Dutch, PortugueseYes Chat support in English, French and CzechYes 20 LanguagesYes Multilingual support: French, English, Spanish and German.Yes
Clickpath TrackerNoYesYes The user's browsing path is displayed in real-time to provide details on visited pages.YesNoYes The user's browsing path is displayed in real-time to provide details on visited pages.-Yes See at what url your chat partners are and how they navigate over your site.Yes Visitor recordingYesYesYes Every pages, from referrer to current page with associated time spent
Transfer to another operatorYesYes type !transfer command to transfer to all available operators, transcript link shows to new operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes Transfer easily between agents, tiers and groupsYes Yes, can be grouped by departments for easier useYesYes !r command in IM apps, one-click in RWC.Yes Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command.YesYes Transfer within operators from same, different departments and reference chat generated for each transferred chatYes Transfer from Agent to Agent, from expert to agent but also from bot to agent.Yes To a specific operator, a group of operator or the first available operator
Custom extensionsYes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...YesYes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & PowerboutiqueYes Javascript API, Integration with Zendesk, Happyfox, ..Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github and many more.YesYes Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, ShopifyYes API: Salesforce, Zendesk...Yes API
Proactive chat triggersYesYes Fully customizable rule-based triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online.Yes By time spend on the websiteYes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with themYesYes Fully CustomizableYesYesYes Intelligent Targeting rules. Fully customizable based on scoring and criteria.Yes By time spent
Visitor MonitoringYesYes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.NoYesYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit historyYes Via Rich Web ClientYes Available while user is connectedYesYes Complete details through ‘visitors’ section from Operator consolesYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes
Video chatNoNoNo Not available.NoNoNo Chat audio et vidéo utilisant le WebRTCNoNoNo Visitor recordingNoYes Human support via video chat. The user can decide whether they are visible or not.No
Remote screenshotNoNoYes With the use of a 3rd party application.YesNoNoNoYesYes Screen recordingNoNo
APIYesYes http://www.olark.com/docsYes Open API available.YesYesYes Free APIYes Widget APIYes Open API, Javascript API, and remote API to set up advanced chat behavior.Yes https://developers.smartsupp.com/NoYes Free APIYes
Social Networks
Like 45 9 32 14 1 4 40 109 6 50 31 31
Websitehttp://www.zopim.com/http://www.olark.com/https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.snapengage.com/http://www.mochapp.com/http://fr.watcheezy.com/http://p3chat.comhttps://www.userlike.com/https://www.smartsupp.comhttp://www.eassistancepro.comhttp://www.iadvize.com/en/https://www.heybubble.com
Twitterhttp://twitter.com/zopimhttp://www.twitter.com/olarkhttp://twitter.com/LiveChathttp://twitter.com/snapengagehttps://twitter.com/_watcheezyhttp://twitter.com/p3chat_imhttps://twitter.com/userlikehttps://twitter.com/smartsuppcomhttps://twitter.com/EAssistanceProhttp://twitter.com/iadvizehttps://twitter.com/HeyBubbleInc
Facebookhttps://www.facebook.com/olarkchathttp://facebook.com/LiveChathttps://www.facebook.com/SnapEngagehttps://www.facebook.com/Watcheezy/https://www.facebook.com/p3chathttps://www.facebook.com/userlike/https://www.facebook.com/eassistanceprohttp://www.facebook.com/iadvize.francehttps://www.facebook.com/heybubble
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  • 2015-03-03 17:23:16
    2017-09-14 21:35:52
  • Livechat
    English
  • Compare Zopim vs Olark vs LiveChat vs SnapEngage vs MoChapp vs Watcheezy vs p3chat vs Userlike vs Smartsupp vs eAssistance Pro Live chat Solution vs iAdvize vs HeyBubble
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  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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