ProProfs Chat
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Link | ProProfs Chat |
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Image | |
Website | proprofschat.com |
Like | Likes 0 |
Description | ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI. |
Video | |
Free trial period | Yes Try Any Plan Free For 15 Days (Free Trial) |
Pricing plans |
Full pricing details available at: proprofschat.com/... |
Launch date | |
Features | |
Web-based Application | Yes Compatible with all up-to-date browsers. |
IM (Google Talk, Jabber...) integration | No |
Desktop Applications | Yes Desktop apps for Windows and Mac OS. |
Native mobile application | Yes Mobile applications for iPad, iPhone, and Android devices. |
Works for customers on mobile devices? | Yes Yes - optimized for mobile devices |
Chat statistics | Yes Detailed Chat Statistics available + Google Analytics Integration |
Multi-site | Yes One account can be used to manage multiple websites. |
Multiple operators | Yes Every user can have their own account. Different agent roles available. |
Conversation transcripts | Yes Chat transcripts are stored in Live Chat and can be export.. |
Offline messages | Yes Offline messages are saved as tickets. |
Cobrowsing | Yes |
Visual customization | Yes Fully customizable |
Visitor details | Yes Detailed information on online visitors include geolocation, time on the website and number of visits and more. |
Predefined responses | Yes Canned response |
International support | Yes Yes, provide International support |
Clickpath Tracker | Yes Visitors real time page can be seen.See what web pages the visitor has viewed, and the current page they're on. |
Transfer to another operator | Yes Yes, chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. |
Custom extensions | Yes 35+ integrations are available with ProProfs Chat |
Proactive chat triggers | Yes ProProfs Live Chat detects when visitors take certain actions on the website and chat invitation popup based on those actions. |
Visitor Monitoring | Yes Real-time visitor monitoring of visitor. |
Video chat | No |
Remote screenshot | Yes Available with 3rd party extensions. |
API | Yes API Available. |
Social Networks | |
Website | proprofschat.com |
@proprofs | |
facebook.com/... |
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