|Zopim||ArcChat.com||Olark||Watcheezy||iAdvize||p3chat||Userlike||eAssistance Pro Live chat Solution||LiveChat||SnapEngage||HeyBubble||Smartsupp FREE live chat||OnOp Chat|
Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.
Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.If looking for zopim alternative - check out http://ArcChat.com
|Live chat for small business. Very clean UI. No unnecessary options.|
Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.
Watcheezy is an easy to use intelligent live chat for websites.
1.Monitor visitors on your website in real time
2. Receive alerts to target higher value visitors
3. Helpfully engage and convert.
Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction.
Add a sales guy to your website.
Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service.We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting.
|iAdvize is a conversational commerce platform that is used
in 40 different countries. The platform enables businesses to
engage their customers and prospects, whether they’re on the
website or on social media, from one chat, voice and video
messaging solution. Visitors can get real-time advice from customer
service associates but also from advocates, members of the brand
community via ibbü – an on-demand pool of experts.|
More features: http://landing.iadvize.com/en/video
P3chat is an easy to use live chat solution supporting
Skype and Google Talk and having 20+ language
Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website.
Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.
Help your customers when it matters, where it matters.
eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days.
LiveChat serves as a premium live chat and help
desk software for online sales and customer service.
LiveChat allows online businesses to interact with customers on their website and be more accessible.
Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.Key LiveChat advantages:
Why LiveChat https://livechatinc.com/why-livechat/
Product Tour https://livechatinc.com/tour/
Features list https://livechatinc.com/features/
The fastest way to help customers
SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.
Keep all your conversations in your existing CRM or Help Desk.
|With HeyBubble you can track your visitors in real time and
engage them to chat, providing excellent customer service, allowing
customers to ask questions before making a purchase on your
HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.
HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.
HeyBubble is a New York based company
Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.
Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.
Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.
Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.
|OnOp Chat is a live chat software with an
option to upgrade chat into video call. Thanks to its
functions, OnOp Chat helps you to keep customers on the web, assist
them, and increase sales.
OnOp Chat enables connection via all browsers and on all devices including mobile ones. It can be integrated into existing call centre or other internal system.
|Free trial period||Yes 14 days||Yes 14 days||Yes Free plan, & all paid plans have 14 days free trial||Yes 15 days free trial||Yes 7 days - Apply here: http://www.iadvize.com/en/free-trial/||Yes 14 days free trial||Yes 14 days - no credit card required - Free plan available||Yes 15 days - Try full features, no credit card required||Yes 30 days, no credit card required.||Yes 15 days||Yes 14 Days, and Freemium package||Yes 14 days, now free programs as well|
After the free trial period, users can subscribe for the following products:
After the free trial period, user can subscribe live chat solution for Basic Plan:
There's no limit of active chats going at any one
Full pricing details available at: https://www.livechatinc.com/pricing/
|IM (Google Talk, Jabber...) integration||-||No||Yes||Yes Jabber compatible||No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)||Yes All Jabber compatible IMs and a very unique Skype integration||Yes XMPP (Jabber)|
|Desktop Applications||- Through IM clients||Yes through IM clients||Yes Available for windows and OS Desktop||Yes Available on every computer through a internet navigator||Yes Through IM clients on desktop and mobile||Yes Compatible with instant messengers for Windows and Mac||Yes Windows Platform||Yes Desktop apps for Windows and Mac OS X.||Yes Through Google-talk and Skype IM clients on both Mac and Windows||Yes Using Instant Messaging systems||Yes XMPP (Jabber) : Pidgin, Adium||No Browser-based|
|Native mobile application||No||Yes Free for Android. iOS coming 2016.||No No native app, but any Jabber/XMPP app will work||Yes Mobile application for Iphone, Ipad and ANdroid Devices||Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.||Yes (any Skype, Google Talk or XMPP client)||Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)||Yes Web console for mobile devices||Yes Mobile applications for iPad, iPhone, and Android devices.||No No native app (any Google Talk client or Skype)||Yes Any Skype or Jabber compatible mobile app||Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)||No Browser-based|
|Works for customers on mobile devices?||Yes Works on some mobile devices. HTML5 dashboard||Yes Chat becomes smaller and expands on click. Works on any modern browser, does not require Flash||Yes||Yes Watcheezy is multiplateform (Computer, Mobile and Touchpad)||Yes yes - optimised for mobile devices||Yes Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP)||Yes Optimized for mobile devices (smartphone & tablet)||Yes works on all smartphones such as iPhone, iPad, Android & Blackberry devices||Yes Optimized for mobile devices does not require Flash to work.||Yes||Yes Yes||Yes fully responsive chat box||Yes|
|Chat statistics||Yes||Yes||Yes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)||Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics||Yes Message History, rules performance.||Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API||Yes Complete chat statistics with reports and analytics||Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).||Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration||Yes Amazing statistics and reports||Yes||Yes Advanced statistics for assessment of operators' performance, history, detailed information about every session|
|Multi-site||Yes||Yes Unlimited||Yes||Yes Unlimited number of websites with Eezy offers||Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site||Yes Via Departments||Yes Deploys single or multiple widget per site by group, type of support or user behavior.||Yes Unlimited site access||Yes There's no limit. One account can be used to manage multiple websites.||Yes Unlimited in all plans||Yes Unlimited||Yes no extra charge||Yes|
|Multiple operators||Yes||Yes 10 operators per site for same price||Yes||Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.||Yes Unlimited||Yes||Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.||Yes Depends upon subscription package||Yes Every user can have their own account. Different agent roles available.||Yes||Yes Yes, For PRO and ADVANCED packages only||Yes||Yes|
|Conversation transcripts||Yes||Yes All, missed or none. Also available in Dashboard||Yes||Yes Full conversation transcripts available and downloadable||Yes Unlimited||Yes||Yes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.||Yes Saved both on server and on local system||Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts.||Yes||Yes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts available||Yes||Yes For both operators and clients|
|Offline messages||Yes||Yes||Yes Messages sent to an email address(es) or into a CRM.||Yes Offline messages are saved and sent by email||Yes||Yes||Yes Yes||Yes||Yes Offline messages are saved as tickets, forwarded to a help desk or email address.||Yes||Yes Sent to email address||Yes||Yes Customizable offline form|
|Cobrowsing||No||Yes You can see where user is navigating||Yes push webpages||Yes See in real time exactly waht does your visitors||Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser||No||Yes Guide your visitor to any page- Push webpages||Yes||Yes With the use of a 3rd party application.||Yes||No||Yes Screen recording||No|
|Visual customization||Yes||Yes 75+ options & 1-click palettes||Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee||Yes Customize the live chat module directly in the back office||Yes Graphic design customisation: interface to customize the chat window as you want||-||Yes Fully customizable and text customization||Yes Fully customizable as per user requirements. Lots of presets available with option to use custom images and text||Yes Several chat window themes to choose from. CSS customization, branding and white label version are available.||Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan||Yes Several themes and text customization + multiple action buttons and your company logo||Yes||Yes Fully customizable chat window, buttons, texts|
|Visitor details||Yes||Yes||Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users||Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...)||Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site||Yes Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats information||Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.||Yes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical address||Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.||Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.||Yes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...||Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers||Yes|
|Predefined responses||Yes||Yes Using 3rd Party Macros||Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.||Yes Canned responses plus smart answers that are automatically generated.||Yes||Yes Very easy to create and use with shortcuts. Can be gathered in groups||Yes Canned responses available, Can be created by both admin and operators.||Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.||Yes With shortcuts||Yes Shortcuts using # symbol in the chat||Yes||Yes|
|International support||Yes||Yes 1 click translation to multi languages or custom translation||Yes||Yes 6+languages available||Yes Multilingual support: French, English, Spanish and German.||Yes >20 languages||Yes Support in English, German, Dutch, Portuguese||Yes 20 Languages||Yes 40+ languages available.||Yes 26 languages||Yes||Yes Chat support in English, French and Czech||Yes|
|Clickpath Tracker||No||Yes||Yes||Yes The user's browsing path is displayed in real-time to provide details on visited pages.||Yes||-||Yes See at what url your chat partners are and how they navigate over your site.||Yes||Yes The user's browsing path is displayed in real-time to provide details on visited pages.||Yes||Yes Every pages, from referrer to current page with associated time spent||Yes Visitor recording||Yes|
|Transfer to another operator||Yes||Yes Operators see conversations and can join/leave at any moment||Yes type !transfer command to transfer to all available operators, transcript link shows to new operator||Yes||Yes Transfer from Agent to Agent, from expert to agent but also from bot to agent.||Yes !r command in IM apps, one-click in RWC.||Yes Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command.||Yes Transfer within operators from same, different departments and reference chat generated for each transferred chat||Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.||Yes Transfer easily between agents, tiers and groups||Yes To a specific operator, a group of operator or the first available operator||Yes||Yes Grouping (departments, skills, etc.), transferring both operators and departments|
|Proactive chat triggers||Yes||Yes Simple to understand "Auto actions" When... Then...||Yes Fully customizable rule-based triggers||Yes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with them||Yes Intelligent Targeting rules. Fully customizable based on scoring and criteria.||Yes||Yes Fully Customizable||Yes||Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.||Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online.||Yes By time spent||Yes||Yes Fully customizable proactive chat triggers|
|Visitor Monitoring||Yes||Yes Can see who and where are browsing right now||Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.||Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history||Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser||Yes Via Rich Web Client||Yes Available while user is connected||Yes Complete details through ‘visitors’ section from Operator consoles||Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.||No||Yes||Yes||Yes|
|Video chat||No||No||No||No Chat audio et vidéo utilisant le WebRTC||Yes Human support via video chat. The user can decide whether they are visible or not.||No||No||No||No Not available.||No||No||No Visitor recording||Yes Video call using WebRTC|
|Remote screenshot||No||No||No||No||No||Yes||No||Yes With the use of a 3rd party application.||Yes||No||Yes Screen recording||Yes "Snapshot" function|
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