Live Chat Software Comparison 2016 UPDATED

Business > Enterprises > Livechat
2018-02-14 10:08:51
Compare Zopim vs Olark vs vs Watcheezy vs iAdvize vs p3chat vs Userlike vs eAssistance Pro Live chat Solution vs LiveChat vs SnapEngage vs HeyBubble vs Smartsupp FREE live chat vs OnOp Chat
ZopimArcChat.comOlarkWatcheezyiAdvizep3chatUserlikeeAssistance Pro Live chat SolutionLiveChatSnapEngageHeyBubbleSmartsupp FREE live chatOnOp Chat

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out
Live chat for small business. Very clean UI. No unnecessary options.

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

Watcheezy is an easy to use intelligent live chat for websites.

1.Monitor visitors on your website in real time

2. Receive alerts to target higher value visitors

3. Helpfully engage and convert.

Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction.

Add a sales guy to your website.

Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service.

We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting.
iAdvize is a conversational commerce platform that is used in 40 different countries. The platform enables businesses to engage their customers and prospects, whether they’re on the website or on social media, from one chat, voice and video messaging solution. Visitors can get real-time advice from customer service associates but also from advocates, members of the brand community via ibbü – an on-demand pool of experts.

More features:

P3chat is an easy to use live chat solution supporting Skype and Google Talk and having 20+ language support.

P3chat is specialized on converting visitors into customers and is a great tool for every sales person to become a sales ninja.

The great advantage is that you can use single widget code on multiple websites without restriction.

Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website.

Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.

Help your customers when it matters, where it matters.

eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days.

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat

Product Tour

Features list

The fastest way to help customers

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

With HeyBubble you can track your visitors in real time and engage them to chat, providing excellent customer service, allowing customers to ask questions before making a purchase on your website.

HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.

HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.

HeyBubble is a New York based company

Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.

Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.

Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.

Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.

OnOp Chat is a live chat software with an option to upgrade chat into video call. Thanks to its functions, OnOp Chat helps you to keep customers on the web, assist them, and increase sales.

OnOp Chat enables connection via all browsers and on all devices including mobile ones. It can be integrated into existing call centre or other internal system.

Video tour
Free trial periodYes 14 daysYes 14 daysYes Free plan, & all paid plans have 14 days free trialYes 15 days free trialYes 7 days - Apply here: 14 days free trialYes 14 days - no credit card required - Free plan availableYes 15 days - Try full features, no credit card requiredYes 30 days, no credit card required.Yes 15 daysYes 14 Days, and Freemium packageYes 14 days, now free programs as well
Pricing plans
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • One plan 8.11 € (10 operators, unlimited departments, unlimited concurrent chats, unlimited conversations/month)
  • Loyal client discounts
  • Bronze Plan: $15 /month (1 operator...),
  • Gold Plan: $44 /month (4 operators, SSL security...),
  • Platinum Plan: $116 /month (8 operators, white label, SSL security...)
  • Ultimate Plan: $219 /month (15 operators, SSL security, white label, phone support...)
  • Eezy Chat - $11/mo
  • Eezy Start - $49/mo
  • Eezy Pro - $99/mo
  • Starter - $4.4/mo (for individual users)
  • Lite - $5.59/mo (for small businesses)
  • Advanced - $11.19/mo

After the free trial period, users can subscribe for the following products:

  • Free Plan: 1 operator; 1 chat widget; unlimited chats
  • Userlike Team (€29/month): 3 operators; 3 chat widgets; unlimited history; integrations; basic customization
  • Userlike Corporate (€99/month) : 5 operators; 5 chat widgets; analytics; WhatsApp Connect; full customization;
  • Userlike Business (€299/month) : 10 operators; 10 chat widgets; phone support; API; white label;
  • Userlike Custom: Ask for quote

After the free trial period, user can subscribe live chat solution for Basic Plan:

  • 1 month at $7 (1 Operator)
  • 3 months subscription at $20 (1 Operator)
  • 6 months subscription at $38 (1 Operator)
  • 1 year subscription at $67 (1 Operator)
  • Starter Plan: $16 / month / account
  • Team Plan: $33 / month / account
  • Business Plan: $50 / month / account
  • Enterprise Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at:

  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
  • Free Trial - 14 days, no credit card required
  • Free Start-up plan - $0 forever (for individual users)
  • PRO plan - $15/mo
  • ADVANCED plan - $23/mo
  • FREE: free forever with unlimited agents & chats
  • STANDARD: 8 € / month / agent
  • PRO:19 € / month / agent
  • Free Plan (up to 10 operators, unlimited sessions; offer till the end of 2015)
  • Standard $19.95 (1 operator per month, unlimited sessions)
Launch date20152009-08-012011-01-272010-01-082011-02-012012-03-012013-01-232002-06-252008-10-012013-01-012013-04-012015-07-01
Web-based ApplicationYesYes Simplified UI for small businessYesYes Compatible with all up-to-date browsers.Yes PHP Web applicationYes Rich Web ClientYesYesYes Compatible with all up-to-date browsers.YesYes Full HTML5 and Javascript Web applicationYesYes
IM (Google Talk, Jabber...) integration-NoYesYes Jabber compatibleNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)Yes All Jabber compatible IMs and a very unique Skype integrationYes XMPP (Jabber)
Desktop Applications- Through IM clientsYes through IM clientsYes Available for windows and OS DesktopYes Available on every computer through a internet navigatorYes Through IM clients on desktop and mobileYes Compatible with instant messengers for Windows and MacYes Windows PlatformYes Desktop apps for Windows and Mac OS X.Yes Through Google-talk and Skype IM clients on both Mac and WindowsYes Using Instant Messaging systemsYes XMPP (Jabber) : Pidgin, AdiumNo Browser-based
Native mobile applicationNoYes Free for Android. iOS coming 2016.No No native app, but any Jabber/XMPP app will workYes Mobile application for Iphone, Ipad and ANdroid DevicesYes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.Yes (any Skype, Google Talk or XMPP client)Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)Yes Web console for mobile devicesYes Mobile applications for iPad, iPhone, and Android devices.No No native app (any Google Talk client or Skype)Yes Any Skype or Jabber compatible mobile appYes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)No Browser-based
Works for customers on mobile devices?Yes Works on some mobile devices. HTML5 dashboardYes Chat becomes smaller and expands on click. Works on any modern browser, does not require FlashYesYes Watcheezy is multiplateform (Computer, Mobile and Touchpad)Yes yes - optimised for mobile devicesYes Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP)Yes Optimized for mobile devices (smartphone & tablet)Yes works on all smartphones such as iPhone, iPad, Android & Blackberry devicesYes Optimized for mobile devices does not require Flash to work.YesYes YesYes fully responsive chat boxYes
Chat statisticsYesYesYes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYes Message History, rules performance.Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking APIYes Complete chat statistics with reports and analyticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYes Amazing statistics and reportsYesYes Advanced statistics for assessment of operators' performance, history, detailed information about every session
Multi-siteYesYes UnlimitedYesYes Unlimited number of websites with Eezy offersYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes Via DepartmentsYes Deploys single or multiple widget per site by group, type of support or user behavior.Yes Unlimited site accessYes There's no limit. One account can be used to manage multiple websites.Yes Unlimited in all plansYes UnlimitedYes no extra chargeYes
Multiple operatorsYesYes 10 operators per site for same priceYesYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.Yes UnlimitedYesYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.Yes Depends upon subscription packageYes Every user can have their own account. Different agent roles available.YesYes Yes, For PRO and ADVANCED packages onlyYesYes
Conversation transcriptsYesYes All, missed or none. Also available in DashboardYesYes Full conversation transcripts available and downloadableYes UnlimitedYesYes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.Yes Saved both on server and on local systemYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.YesYes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts availableYesYes For both operators and clients
Offline messagesYesYesYes Messages sent to an email address(es) or into a CRM.Yes Offline messages are saved and sent by emailYesYesYes YesYesYes Offline messages are saved as tickets, forwarded to a help desk or email address.YesYes Sent to email addressYesYes Customizable offline form
CobrowsingNoYes You can see where user is navigatingYes push webpagesYes See in real time exactly waht does your visitorsYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserNoYes Guide your visitor to any page- Push webpagesYesYes With the use of a 3rd party application.YesNoYes Screen recordingNo
Visual customizationYesYes 75+ options & 1-click palettesYes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes Customize the live chat module directly in the back officeYes Graphic design customisation: interface to customize the chat window as you want-Yes Fully customizable and text customizationYes Fully customizable as per user requirements. Lots of presets available with option to use custom images and textYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planYes Several themes and text customization + multiple action buttons and your company logoYesYes Fully customizable chat window, buttons, texts
Visitor detailsYesYesYes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...)Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYes Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats informationYes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.Yes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical addressYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...Yes You can also show custom visitor info from your database
Predefined responsesYesYes Using 3rd Party MacrosYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Canned responses plus smart answers that are automatically generated.YesYes Very easy to create and use with shortcuts. Can be gathered in groupsYes Canned responses available, Can be created by both admin and operators.Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes With shortcutsYes Shortcuts using # symbol in the chatYesYes
International supportYesYes 1 click translation to multi languages or custom translationYesYes 6+languages availableYes Multilingual support: French, English, Spanish and German.Yes >20 languagesYes Support in English, German, Dutch, PortugueseYes 20 LanguagesYes 40+ languages available.Yes 26 languagesYesYes Chat support in English, French and CzechYes
Clickpath TrackerNoYesYesYes The user's browsing path is displayed in real-time to provide details on visited pages.Yes-Yes See at what url your chat partners are and how they navigate over your site.YesYes The user's browsing path is displayed in real-time to provide details on visited pages.YesYes Every pages, from referrer to current page with associated time spentYes Visitor recordingYes
Transfer to another operatorYesYes Operators see conversations and can join/leave at any momentYes type !transfer command to transfer to all available operators, transcript link shows to new operatorYesYes Transfer from Agent to Agent, from expert to agent but also from bot to agent.Yes !r command in IM apps, one-click in RWC.Yes Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command.Yes Transfer within operators from same, different departments and reference chat generated for each transferred chatYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes Transfer easily between agents, tiers and groupsYes To a specific operator, a group of operator or the first available operatorYesYes Grouping (departments, skills, etc.), transferring both operators and departments
Custom extensionsYes Javascript API, Many integrations (Zendesk, Salesforce, etc)No We've noticed it only brings more distraction for our clients.Yes Extensible API (JavaScript plugin architecture) API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & PowerboutiqueYes API: Salesforce, Zendesk...Yes Javascript API, Integration with Zendesk, Happyfox, ..Yes Add-ons and Plugins available: Magento, Zendesk, Highrise,, Github and many more.Yes Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, ShopifyYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk,, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes APIYesYes
Proactive chat triggersYesYes Simple to understand "Auto actions" When... Then...Yes Fully customizable rule-based triggersYes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with themYes Intelligent Targeting rules. Fully customizable based on scoring and criteria.YesYes Fully CustomizableYesYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online.Yes By time spentYesYes Fully customizable proactive chat triggers
Visitor MonitoringYesYes Can see who and where are browsing right nowYes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit historyYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes Via Rich Web ClientYes Available while user is connectedYes Complete details through ‘visitors’ section from Operator consolesYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.NoYesYesYes
Video chatNoNoNoNo Chat audio et vidéo utilisant le WebRTCYes Human support via video chat. The user can decide whether they are visible or not.NoNoNoNo Not available.NoNoNo Visitor recordingYes Video call using WebRTC
Remote screenshotNoNoNoNoNoYesNoYes With the use of a 3rd party application.YesNoYes Screen recordingYes "Snapshot" function
APIYesNo We've noticed it only brings more distraction.Yes Free APIYes Free APIYes Widget APIYes Open API, Javascript API, and remote API to set up advanced chat behavior.NoYes Open API available.YesYesYes
Social Networks
Like 45 4 9 4 31 40 109 50 33 14 31 6 0
  • 2016-02-22 17:20:20
    2018-02-14 10:08:51
  • Livechat
  • Compare Zopim vs Olark vs vs Watcheezy vs iAdvize vs p3chat vs Userlike vs eAssistance Pro Live chat Solution vs LiveChat vs SnapEngage vs HeyBubble vs Smartsupp FREE live chat vs OnOp Chat
  • Unlisted
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
    Manage backups


see older comments

Leave a comment

Build comparison tables or lists about everything !

It's free and fast to publish data into original tables

Create a table