|Zopim||Olark||LiveChat||SnapEngage||Userlike||Smartsupp FREE live chat||HeyBubble||eAssistance Pro Live chat Solution||iAdvize||OnOp Chat|
Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.
Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.If looking for zopim alternative - check out http://ArcChat.com
Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.
LiveChat is a premium live chat and help desk
software that helps businesses provide amazing customer service and
increase online sales!
Key LiveChat advantages:
Why LiveChat https://livechatinc.com/why-livechat/
Product Tour https://livechatinc.com/tour/
Features list https://livechatinc.com/features/
SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.
Keep all your conversations in your existing CRM or Help Desk.
Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website.
Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.
Help your customers when it matters, where it matters.
Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.
Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.
Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.
Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.
|With HeyBubble you can track your visitors in real time and
engage them to chat, providing excellent customer service, allowing
customers to ask questions before making a purchase on your
HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.
HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.
HeyBubble is a New York based company
eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days.
iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:
More features: http://www.iadvize.com/en/product-tour/
|OnOp Chat is a live chat software with an
option to upgrade chat into video call. Thanks to its
functions, OnOp Chat helps you to keep customers on the web, assist
them, and increase sales.
OnOp Chat enables connection via all browsers and on all devices including mobile ones. It can be integrated into existing call centre or other internal system.
No limits of concurrent chats.
After the free trial period, users can subscribe for the following products:
After the free trial period, user can subscribe live chat solution for Basic Plan:
|Desktop Applications||- Through IM clients||Yes through IM clients||Yes Desktop apps for Windows and Mac OS X (Mac)||Yes Through Google-talk and Skype IM clients on both Mac and Windows||Yes Compatible with instant messengers for Windows and Mac||Yes XMPP (Jabber) : Pidgin, Adium||Yes Using Instant Messaging systems||Yes Windows Platform||No Browser-based|
|Native mobile application||No||No No native app, but any Jabber/XMPP app will work||Yes Mobile apps for iOS and Android devices.||No No native app (any Google Talk client or Skype)||Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)||Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)||Yes Any Skype or Jabber compatible mobile app||Yes Web console for mobile devices||Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.||No Browser-based|
|Works for customers on mobile devices?||Yes Works on some mobile devices. HTML5 dashboard||Yes||Yes Works on any modern browser, does not require Flash.||Yes||Yes Optimized for mobile devices (smartphone & tablet)||Yes fully responsive chat box||Yes Yes||Yes works on all smartphones such as iPhone, iPad, Android & Blackberry devices||Yes https://www.iadvize.com/fr/wp-content/themes/iadvize/layoutImg/fr_FR/screenshots/accueil/screen-accueil-1.jpg||Yes|
|Chat statistics||Yes||Yes||Yes Reports are focused on measuring chat efficiency, including quantity, performance, handle times, conversions reports and many other.||Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration||Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API||Yes||Yes Amazing statistics and reports||Yes Complete chat statistics with reports and analytics||Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics||Yes Advanced statistics for assessment of operators' performance, history, detailed information about every session|
|Multiple operators||Yes||Yes||Yes Available, every operator can have their own account.||Yes||Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.||Yes||Yes Yes, For PRO and ADVANCED packages only||Yes Depends upon subscription package||Yes Unlimited from the Pro plan||Yes|
|Conversation transcripts||Yes||Yes||Yes All chats are stored in LiveChat and can be accessed later on.||Yes||Yes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.||Yes||Yes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts available||Yes Saved both on server and on local system||Yes Unlimited from the Pro plan||Yes For both operators and clients|
|Offline messages||Yes||Yes Messages sent to an email address(es) or into a CRM.||Yes Offline messages are saved as tickets in LiveChat, sent to a help desk or forwarded to a given email address.||Yes||Yes Yes||Yes||Yes Sent to email address||Yes||Yes||Yes Customizable offline form|
|Cobrowsing||No||Yes push webpages||Yes Available via a 3rd party integration.||Yes||Yes Guide your visitor to any page- Push webpages||Yes Screen recording||No||Yes||Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser||No|
|Visual customization||Yes||Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee||Yes 4 distinct chat window themes to choose from. CSS customization, branding and white label version are available.||Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan||Yes Fully customizable and text customization||Yes||Yes Several themes and text customization + multiple action buttons and your company logo||Yes Fully customizable as per user requirements. Lots of presets available with option to use custom images and text||Yes Graphic design customisation: interface to customize the chat window as you want||Yes Fully customizable chat window, buttons, texts|
|Visitor details||Yes||Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users||Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.||Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.||Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.||Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers||Yes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...||Yes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical address||Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site||Yes|
|Predefined responses||Yes||Yes Using 3rd Party Macros||Yes Canned responses are tag-based - by typing in #tag a corresponding answer pops up.||Yes With shortcuts||Yes Very easy to create and use with shortcuts. Can be gathered in groups||Yes||Yes Shortcuts using # symbol in the chat||Yes Canned responses available, Can be created by both admin and operators.||Yes||Yes|
|International support||Yes||Yes||Yes 40+ languages available + option to customize localization.||Yes 26 languages||Yes Support in English, German, Dutch, Portuguese||Yes Chat support in English, French and Czech||Yes||Yes 20 Languages||Yes Multilingual support: French, English, Spanish and German.||Yes|
|Clickpath Tracker||No||Yes||Yes The user's browsing path is displayed in real-time to provide details on visited pages.||Yes||Yes See at what url your chat partners are and how they navigate over your site.||Yes Visitor recording||Yes Every pages, from referrer to current page with associated time spent||Yes||Yes||Yes|
|Transfer to another operator||Yes||Yes type !transfer command to transfer to all available operators, transcript link shows to new operator||Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.||Yes Transfer easily between agents, tiers and groups||Yes Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command.||Yes||Yes To a specific operator, a group of operator or the first available operator||Yes Transfer within operators from same, different departments and reference chat generated for each transferred chat||Yes||Yes Grouping (departments, skills, etc.), transferring both operators and departments|
|Proactive chat triggers||Yes||Yes Fully customizable rule-based triggers||Yes LiveChat detects when visitors take certain actions on your website and issue chat invitations based on those actions.||Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online.||Yes Fully Customizable||Yes||Yes By time spent||Yes||Yes||Yes Fully customizable proactive chat triggers|
|Visitor Monitoring||Yes||Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.||Yes LiveChat can be used to monitor multiple visitors at the same time. The details on browsing visitors can be filtered using built-in filters.||No||Yes Available while user is connected||Yes||Yes||Yes Complete details through ‘visitors’ section from Operator consoles||Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser||Yes|
|Video chat||No||No||No Not available.||No||No||No Visitor recording||No||No||Yes Give them the opportunity to access reassuring and human support by video conference. They can decide whether they are visible or not.||Yes Video call using WebRTC|
|Remote screenshot||No||No||Yes Available via integrations with 3rd party apps.||Yes||Yes||Yes Screen recording||No||No||Yes "Snapshot" function|