Live chat support

Business > Enterprises > Livechat
0
2016-08-11 01:39:56
ZopimOlarkLiveChatSnapEngageUserlikeSmartsupp FREE live chatHeyBubbleeAssistance Pro Live chat SolutioniAdvizeOnOp Chat
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Websitehttp://www.zopim.com/http://www.olark.com/https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.snapengage.com/http://www.userlike.com/https://www.smartsupp.comhttps://www.heybubble.comhttp://www.eassistancepro.comhttp://landing.iadvize.com/en/https://www.applicloud.com/en/onopchat
Description

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out http://ArcChat.com

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

LiveChat is a premium live chat and help desk software that helps businesses provide amazing customer service and increase online sales!

Key LiveChat advantages:

  • Increase of sales conversion rate up to 25%
  • Instant customer contact with sales people
  • Increase of customer satisfaction and loyality
  • Stunning looks and social media fanbase generation

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website.

Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.

Help your customers when it matters, where it matters.

Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.

Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.

Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.

Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.

With HeyBubble you can track your visitors in real time and engage them to chat, providing excellent customer service, allowing customers to ask questions before making a purchase on your website.

HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.

HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.

HeyBubble is a New York based company

eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days.

iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:

  • Live chat software: Click to Chat, Click to Call, Click to Video
  • Behavioural targeting engine
  • Customised Graphic Design
  • Multilingual support
  • Live Community Chat : http://www.iadvize.com/en/community/
  • Social Customer service solution: http://www.iadvize.com/en/social/
  • [New 2016] iAdvize integrates Facebook Messenger: http://landing.iadvize.com/en/messenger-iadvize-platform-integration

More features: http://www.iadvize.com/en/product-tour/
OnOp Chat is a live chat software with an option to upgrade chat into video call. Thanks to its functions, OnOp Chat helps you to keep customers on the web, assist them, and increase sales.

OnOp Chat enables connection via all browsers and on all devices including mobile ones. It can be integrated into existing call centre or other internal system.

Pricing plans
  • Lite Plan Free (1 agent, 1 concurrent chat)
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • Free Plan (1 operator with 20 conversations/month)
  • Bronze Plan: $15 /month (1 operator...),
  • Gold Plan: $44 /month (4 operators, SSL security...),
  • Platinum Plan: $116 /month (8 operators, white label, SSL security...)
  • Ultimate Plan: $219 /month (15 operators, SSL security, white label, phone support...)

No limits of concurrent chats.

  • Starter Plan: $16/month for 1 account
  • Regular Plan: $30/month for 1 account
  • Team Plan: $33/month per account
  • Enterprise Plan: $50/month per account
  • Enterprise Plus Plan: $149/month per account
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month

After the free trial period, users can subscribe for the following products:

  • Free Plan: 1 operator; 1 chat widget; unlimited chats
  • Userlike Team (€29/month): 3 operators; 3 chat widgets; unlimited history; integrations; basic customization
  • Userlike Corporate (€79/month) : 5 operators; 5 chat widgets; analytics; WhatsApp Connect; full customization;
  • Userlike Business (€199/month) : 10 operators; 10 chat widgets; phone support; API; white label;
  • Userlike Custom: Ask for quote
  • FREE: free forever with unlimited agents & chats
  • STANDARD: 8 € / month / agent
  • PRO:19 € / month / agent
  • Free Trial - 14 days, no credit card required
  • Free Start-up plan - $0 forever (for individual users)
  • PRO plan - $15/mo
  • ADVANCED plan - $23/mo

After the free trial period, user can subscribe live chat solution for Basic Plan:

  • 1 month at $7 (1 Operator)
  • 3 months subscription at $20 (1 Operator)
  • 6 months subscription at $38 (1 Operator)
  • 1 year subscription at $67 (1 Operator)
  • Free Plan (up to 10 operators, unlimited sessions; offer till the end of 2015)
  • Standard $19.95 (1 operator per month, unlimited sessions)
Launch date2009-08-012002-06-252008-10-012012-03-012013-04-012013-01-012013-01-232010-01-082015-07-01
Features
Web-based ApplicationYesYesYes Available on all known up-to-date browsers.YesYesYesYes Full HTML5 and Javascript Web applicationYesYes PHP Web applicationYes
Desktop Applications- Through IM clientsYes through IM clientsYes Desktop apps for Windows and Mac OS X (Mac)Yes Through Google-talk and Skype IM clients on both Mac and WindowsYes Compatible with instant messengers for Windows and MacYes XMPP (Jabber) : Pidgin, AdiumYes Using Instant Messaging systemsYes Windows PlatformNo Browser-based
Native mobile applicationNoNo No native app, but any Jabber/XMPP app will workYes Mobile apps for iOS and Android devices.No No native app (any Google Talk client or Skype)Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)Yes Any Skype or Jabber compatible mobile appYes Web console for mobile devicesYes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.No Browser-based
Works for customers on mobile devices?Yes Works on some mobile devices. HTML5 dashboardYesYes Works on any modern browser, does not require Flash.YesYes Optimized for mobile devices (smartphone & tablet)Yes fully responsive chat boxYes YesYes works on all smartphones such as iPhone, iPad, Android & Blackberry devicesYes https://www.iadvize.com/fr/wp-content/themes/iadvize/layoutImg/fr_FR/screenshots/accueil/screen-accueil-1.jpgYes
Chat statisticsYesYesYes Reports are focused on measuring chat efficiency, including quantity, performance, handle times, conversions reports and many other.Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking APIYesYes Amazing statistics and reportsYes Complete chat statistics with reports and analyticsYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYes Advanced statistics for assessment of operators' performance, history, detailed information about every session
Multiple operatorsYesYesYes Available, every operator can have their own account.YesYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.YesYes Yes, For PRO and ADVANCED packages onlyYes Depends upon subscription packageYes Unlimited from the Pro planYes
Conversation transcriptsYesYesYes All chats are stored in LiveChat and can be accessed later on.YesYes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.YesYes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts availableYes Saved both on server and on local systemYes Unlimited from the Pro planYes For both operators and clients
Offline messagesYesYes Messages sent to an email address(es) or into a CRM.Yes Offline messages are saved as tickets in LiveChat, sent to a help desk or forwarded to a given email address.YesYes YesYesYes Sent to email addressYesYesYes Customizable offline form
CobrowsingNoYes push webpagesYes Available via a 3rd party integration.YesYes Guide your visitor to any page- Push webpagesYes Screen recordingNoYesYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserNo
Visual customizationYesYes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes 4 distinct chat window themes to choose from. CSS customization, branding and white label version are available.Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planYes Fully customizable and text customizationYesYes Several themes and text customization + multiple action buttons and your company logoYes Fully customizable as per user requirements. Lots of presets available with option to use custom images and textYes Graphic design customisation: interface to customize the chat window as you wantYes Fully customizable chat window, buttons, texts
Visitor detailsYesYes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customersYes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...Yes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical addressYes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYes
Predefined responsesYesYes Using 3rd Party MacrosYes Canned responses are tag-based - by typing in #tag a corresponding answer pops up.Yes With shortcutsYes Very easy to create and use with shortcuts. Can be gathered in groupsYesYes Shortcuts using # symbol in the chatYes Canned responses available, Can be created by both admin and operators.YesYes
International supportYesYesYes 40+ languages available + option to customize localization.Yes 26 languagesYes Support in English, German, Dutch, PortugueseYes Chat support in English, French and CzechYesYes 20 LanguagesYes Multilingual support: French, English, Spanish and German.Yes
Clickpath TrackerNoYesYes The user's browsing path is displayed in real-time to provide details on visited pages.YesYes See at what url your chat partners are and how they navigate over your site.Yes Visitor recordingYes Every pages, from referrer to current page with associated time spentYesYesYes
Transfer to another operatorYesYes type !transfer command to transfer to all available operators, transcript link shows to new operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes Transfer easily between agents, tiers and groupsYes Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command.YesYes To a specific operator, a group of operator or the first available operatorYes Transfer within operators from same, different departments and reference chat generated for each transferred chatYesYes Grouping (departments, skills, etc.), transferring both operators and departments
Custom extensionsYes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes LiveChat can be integrated with 60+ services, including Google Analytics, Facebook, Salesforce, Zendesk and many other 3rd-party applicationsYes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github and many more.YesYes APIYes Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, ShopifyYes API: Salesforce, Zendesk...Yes
Proactive chat triggersYesYes Fully customizable rule-based triggersYes LiveChat detects when visitors take certain actions on your website and issue chat invitations based on those actions.Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online.Yes Fully CustomizableYesYes By time spentYesYesYes Fully customizable proactive chat triggers
Visitor MonitoringYesYes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.Yes LiveChat can be used to monitor multiple visitors at the same time. The details on browsing visitors can be filtered using built-in filters.NoYes Available while user is connectedYesYesYes Complete details through ‘visitors’ section from Operator consolesYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes
Video chatNoNoNo Not available.NoNoNo Visitor recordingNoNoYes Give them the opportunity to access reassuring and human support by video conference. They can decide whether they are visible or not.Yes Video call using WebRTC
Remote screenshotNoNoYes Available via integrations with 3rd party apps.YesYesYes Screen recordingNoNoYes "Snapshot" function
APIYesYes http://www.olark.com/docsYes Open API available.YesYes Open API, Javascript API, and remote API to set up advanced chat behavior.Yes https://developers.smartsupp.com/YesNoYes Free APIYes
Social Networks
Like 44 8 28 13 99 5 30 49 18 0
Websitehttp://www.zopim.com/http://www.olark.com/https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.snapengage.com/http://www.userlike.com/https://www.smartsupp.comhttps://www.heybubble.comhttp://www.eassistancepro.comhttp://landing.iadvize.com/en/https://www.applicloud.com/en/onopchat
Twitterhttp://twitter.com/zopimhttp://www.twitter.com/olarkhttp://twitter.com/LiveChathttp://twitter.com/snapengagehttps://twitter.com/userlikehttps://twitter.com/smartsuppcomhttps://twitter.com/HeyBubbleInchttps://twitter.com/EAssistanceProhttp://twitter.com/iadvizehttps://twitter.com/OnlineOperator
Facebookhttps://www.facebook.com/olarkchathttp://facebook.com/LiveChathttps://www.facebook.com/SnapEngagehttp://facebook.com/userlikehttps://www.facebook.com/heybubblehttps://www.facebook.com/eassistanceprohttp://www.facebook.com/iadvize.francehttps://www.facebook.com/onlineoperator
Embed
  • 2016-01-04 12:03:56
    2016-08-11 01:39:56
  • Livechat
    Français
  • Unlisted
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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