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Link | Vision Helpdesk | Kayako SupportSuite | HelpSumo |
|---|---|---|---|
| Last update | Dec. 27th 2021 11:28:53 AM | Feb. 15th 2016 5:05:10 PM | Aug. 25th 2016 11:31:56 AM |
| Website | visionhelpdesk.com | kayako.com | helpsumo.com |
| Overall rating | 3.5/5 2 ratings | 1.0/5 1 rating | no rating |
| Launch date | Jan. 1st 2007 | 2001 | |
| API | Yes | Yes | |
| facebook.com/... | facebook.com/... | facebook.com/... | |
| @visionhelpdesk | @kayako | @Help_Sumo | |
| Creator | Vision Helpdesk | Kayako | HelpSumo |
| Implementation language(s) | PHP, AJAX | PHP | PHP |
| Back end | MySQL | MySQL | MySQL |
| Trial and Prices |
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| Chat statistics | Yes | No | |
| Native mobile application | Yes | No | |
| Conversation transcripts | Yes | Yes | |
| Offline messages | Yes | Yes | |
| Visual customization | Yes | Yes | |
| Predefined responses | Yes | Yes | |
| Multi-site | Yes | Yes | |
| Visitor details | Yes | Yes | |
| International support | Yes | Yes | |
| Multiple operators | Yes | Yes | |
| Clickpath Tracker | No | Yes | |
| Transfer to another operator | Yes | Yes | |
| Custom extensions | Yes | No | |
| Proactive chat triggers | Yes | Yes | |
| Cobrowsing | Yes | No | |
| Visitor Monitoring | Yes | Yes | |
| Affiliate / Credit Program | Yes | No | |
| Remote screenshot | Yes | Yes | |
| Calendar | Yes | Yes | |
| Video chat | No | No | |
| WYSIWYG | Yes | Yes | |
| Alerts / Escalation | Yes | Yes | |
| Web-based Application | Yes | No | |
| Desktop Applications | - Web Based | Yes | |
| Service Level Agreement (SLA) | Yes | Yes | |
| Pricing plans | $12/month per agent | $24 / agent / month | $ 14.99/month |
| Social Network Integration | Yes | - | |
| Custom Fields | Yes | Yes | |
| Self Help / KB / Forums | Yes | Yes | |
| Email Parsing | Yes | Yes | |
| Multi-Language Staff and Client Portals | Yes | Yes | |
| Two-Way Email Parsing | Yes | Yes | |
| Ticket Billing | Yes | No | |
| Multiple Company Support | Yes | No | |
| Multiple Product Support | Yes | - | |
| WorkFlow | Yes | Yes | |
| Automation | Yes | Yes | |
| SMS Alerts | Yes | Yes | |
| Ticket Views | Yes | Yes | |
| WHMCS Integration | Yes | - | |
| Satellite Feature | Yes | No | |
| Client Management | Yes | Yes | |
| 3rd Party Integration and Hooks | Yes | Yes | |
| Custom Reporting | Yes | Yes | |
| Ticket Pinning | Yes | No | |
| Description | Vision Helpdesk is extensive customer service software offering four products to manage customer service for all-size businesses. Help Desk Software, Satellite Help Desk, ITSM Service Desk Software, and Live Chat Software. | Help Sumo is an fast, elegant and trusted online based help desk software that provides professional support to your products and services. | |
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| Like | Likes 5 | Likes 1 | Likes 0 |
| Starting price | $ 8 per mo for On-Premises and 12 USD per mo SaaS License | ||
| Free plan | Yes 30 days free trial | Yes | |
| SaaS | Yes | ||
| On Premise Version | Yes |
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Help Desk, Satellite Help Desk, ITSM Service Desk & Live Chat Software