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2016-08-25 11:31:56
Vision HelpdeskKayako SupportSuiteHelpSumo
Last update2015-04-19 12:20:572016-02-15 17:05:102016-08-25 11:31:56
Websitehttps://www.visionhelpdesk.comhttp://www.kayako.com/http://www.helpsumo.com/
Overall rating2.0 1 rating1.0 1 rating0 no rating
Launch date2007-01-012001
APIYesYes
Facebookhttp://www.facebook.com/pages/VisionHelpdesk/123425454367635?v=app_4949752878http://www.facebook.com/kayakohttps://www.facebook.com/HelpSumo-908953039203711/
Twitterhttp://twitter.com/visionhelpdeskhttp://www.twitter.com/kayakohttps://twitter.com/Help_Sumo
CreatorVision HelpdeskKayakoHelpSumo
Implementation language(s)PHP, AJAXPHPPHP
Back endMySQLMySQLMySQL
Trial and Prices
  • 30 day free trial
  • on demand: starts from $24/month UNLIMITED STAFF
  • to install: starts from $599 one time fee for UNLIMITED STAFF

  • 30 day free trial
  • on demand: starts from $29/month/staff
  • to install: starts from $599 one time fee for 10 staff

  • 30 days free trial
  • on demand:starts from$ 14.99/month/staff

Chat statisticsNo
Native mobile applicationYesNo
Conversation transcriptsYes
Offline messagesYes
Visual customizationYes
Predefined responsesYesYes
Multi-siteYesYes
Visitor detailsYes
International supportYesYes
Multiple operatorsYesYes
Clickpath TrackerYes
Transfer to another operatorYes
Custom extensionsNo
Proactive chat triggersYes
CobrowsingNo
Visitor MonitoringYes
Affiliate / Credit ProgramYesNo
Remote screenshotYes
CalendarYesYes
Video chatNo
WYSIWYGYesYes
Alerts / EscalationYesYes
Web-based ApplicationNo
Desktop ApplicationsYes
Service Level Agreement (SLA)YesYes
Pricing plans$24 / agent / month$ 14.99/month
Social Network IntegrationYes-
Custom FieldsYesYes
Self Help / KB / ForumsYes
Email ParsingYesYes
Multi-Language Staff and Client PortalsYesYes
Two-Way Email ParsingYesYes
Ticket BillingYesNo
Multiple Company SupportYesNo
Multiple Product SupportYes-
WorkFlowYesYes
AutomationYesYes
SMS AlertsYesYes
Ticket ViewsYesYes
WHMCS IntegrationYes-
Satellite FeatureYesNo
Client ManagementYesYes
3rd Party Integration and HooksYesYes
Custom ReportingYesYes
Ticket PinningYesNo
DescriptionVision Helpdesk is the only web-based helpdesk software that allows you to manage support for multiple companies at one place. With single front-end and each company having its own client portal makes it true satellite helpdesk.Help Sumo is an fast, elegant and trusted online based help desk software that provides professional support to your products and services.
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Starting price7 USD for saas and download
Free planYes 30 days free trialYes
SaasYes
On Premise VersionYes
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  • 2016-08-25 11:31:56
    2016-08-25 11:31:56
  • es
  • Unlisted
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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