LiveChat is a premium live chat and help desk
software that helps businesses provide amazing customer service and
increase online sales!
Key LiveChat advantages:
Why LiveChat https://livechatinc.com/why-livechat/
Product Tour https://livechatinc.com/tour/
Features list https://livechatinc.com/features/
Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.
Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.
Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.If looking for zopim alternative - check out http://ArcChat.com
SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.
Keep all your conversations in your existing CRM or Help Desk.
Intercomis a customer platform with a suite of products for live chat, marketing, feedback, and support.
Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Our products enable targeted communication with customers on websites, in web and mobile apps, by Facebook Messenger, and by email.
Products: Acquire - Live Chat, Engage - Marketing Automation, Learn - customer feedback, Support - Customer Support
|Free trial period||Yes Fully functional for 30 days, no credit card required.||Yes Free plan, & all paid plans have 14 days free trial||Yes 14 days||Yes 15 days||Yes 14 days|
No limits of concurrent chats.
|Web-based Application||Yes Available on all known up-to-date browsers.||Yes||Yes||Yes||Yes|
|IM (Google Talk, Jabber...) integration||No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)||-|
|Desktop Applications||Yes Desktop apps for Windows and Mac OS X (Mac)||Yes through IM clients||- Through IM clients||Yes Through Google-talk and Skype IM clients on both Mac and Windows||Yes|
|Native mobile application||Yes Mobile apps for iOS and Android devices.||No No native app, but any Jabber/XMPP app will work||No||No No native app (any Google Talk client or Skype)||Yes Mobile Apps for iOS and Android|
|Works for customers on mobile devices?||Yes Works on any modern browser, does not require Flash.||Yes||Yes Works on some mobile devices. HTML5 dashboard||Yes||Yes|
|Chat statistics||Yes Reports are focused on measuring chat efficiency, including quantity, performance, handle times, conversions reports and many other.||Yes||Yes||Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration||Yes Native reporting|
|Multi-site||Yes LiveChat can be added to multiple websites and customized per each.||Yes||Yes||Yes Unlimited in all plans||Yes|
|Multiple operators||Yes Available, every operator can have their own account.||Yes||Yes||Yes||Yes|
|Conversation transcripts||Yes All chats are stored in LiveChat and can be accessed later on.||Yes||Yes||Yes||Yes User can view history and agent gets transcript|
|Offline messages||Yes Offline messages are saved as tickets in LiveChat, sent to a help desk or forwarded to a given email address.||Yes Messages sent to an email address(es) or into a CRM.||Yes||Yes||Yes Yes but capture emails and then get an email reply|
|Cobrowsing||Yes Available via a 3rd party integration.||Yes push webpages||No||Yes||No|
|Visual customization||Yes 4 distinct chat window themes to choose from. CSS customization, branding and white label version are available.||Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee||Yes||Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan||Yes|
|Visitor details||Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.||Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users||Yes||Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.||Yes Geo Location, page lat viewed, tages, email, device, last seen, social provides etc.|
|Predefined responses||Yes Canned responses are tag-based - by typing in #tag a corresponding answer pops up.||Yes Using 3rd Party Macros||Yes||Yes With shortcuts||Yes Yes based on if /then rules|
|International support||Yes 40+ languages available + option to customize localization.||Yes||Yes||Yes 26 languages||Yes Some customisation|
|Clickpath Tracker||Yes The user's browsing path is displayed in real-time to provide details on visited pages.||Yes||No||Yes||- Only shows last viewed page|
|Transfer to another operator||Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.||Yes type !transfer command to transfer to all available operators, transcript link shows to new operator||Yes||Yes Transfer easily between agents, tiers and groups||Yes assign conversations between teammates or send them to group inboxes such as a "Sales" inbox or "VIP Customer" inbox|
|Proactive chat triggers||Yes LiveChat detects when visitors take certain actions on your website and issue chat invitations based on those actions.||Yes Fully customizable rule-based triggers||Yes||Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online.||Yes Use simple IF this, THEN that statements to start conversations with the right people on your website.|
|Visitor Monitoring||Yes LiveChat can be used to monitor multiple visitors at the same time. The details on browsing visitors can be filtered using built-in filters.||Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.||Yes||No||Yes|
|Video chat||No Not available.||No||No||No||Yes|
|API||Yes Open API available.||Yes http://www.olark.com/docs||Yes||Yes||Yes|