Business > Enterprises > Livechat
2016-10-19 18:34:30
Compare LiveChat vs Olark vs Zopim vs SnapEngage vs Intercom

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat

Product Tour

Features list

The fastest way to help customers

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

Intercomis a customer platform with a suite of products for live chat, marketing, feedback, and support.

Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Our products enable targeted communication with customers on websites, in web and mobile apps, by Facebook Messenger, and by email.

Products: Acquire - Live Chat, Engage - Marketing Automation, Learn - customer feedback, Support - Customer Support

Video tour
Free trial periodYes 30 days, no credit card required.Yes Free plan, & all paid plans have 14 days free trialYes 14 daysYes 15 daysYes 14 days
Pricing plans
  • Starter Plan: $16 / month / account
  • Regular Plan: $30 / month / account
  • Team Plan: $33 / month / account
  • Enterprise Plan: $50 / month / account
  • Enterprise Plus Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at:

  • Free Plan (1 operator with 20 conversations/month)
  • Bronze Plan: $15 /month (1 operator...),
  • Gold Plan: $44 /month (4 operators, SSL security...),
  • Platinum Plan: $116 /month (8 operators, white label, SSL security...)
  • Ultimate Plan: $219 /month (15 operators, SSL security, white label, phone support...)
  • Lite Plan Free (1 agent, 1 concurrent chat)
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
  • Standard :250 leads - $73/month
  • Standard : 1000 leads - $107/month
  • Standard : 5000 leads - $153/month
Launch date2002-06-252009-08-012008-10-012011
Web-based ApplicationYes Compatible with all up-to-date browsers.YesYesYesYes
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)-
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X.Yes through IM clients- Through IM clientsYes Through Google-talk and Skype IM clients on both Mac and WindowsYes
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.No No native app, but any Jabber/XMPP app will workNoNo No native app (any Google Talk client or Skype)Yes Mobile Apps for iOS and Android
Works for customers on mobile devices?Yes Optimized for mobile devices does not require Flash to work.YesYes Works on some mobile devices. HTML5 dashboardYesYes
Chat statisticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).YesYesYes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYes Native reporting
Multi-siteYes There's no limit. One account can be used to manage multiple websites.YesYesYes Unlimited in all plansYes
Multiple operatorsYes Every user can have their own account. Different agent roles available.YesYesYesYes
Conversation transcriptsYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.YesYesYesYes User can view history and agent gets transcript
Offline messagesYes Offline messages are saved as tickets, forwarded to a help desk or email address.Yes Messages sent to an email address(es) or into a CRM.YesYesYes Yes but capture emails and then get an email reply
CobrowsingYes With the use of a 3rd party application.Yes push webpagesNoYesNo
Visual customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYesYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planYes
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYesYes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes Geo Location, page lat viewed, tages, email, device, last seen, social provides etc.
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Using 3rd Party MacrosYesYes With shortcutsYes Yes based on if /then rules
International supportYes 40+ languages available.YesYesYes 26 languagesYes Some customisation
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.YesNoYes- Only shows last viewed page
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes type !transfer command to transfer to all available operators, transcript link shows to new operatorYesYes Transfer easily between agents, tiers and groupsYes assign conversations between teammates or send them to group inboxes such as a "Sales" inbox or "VIP Customer" inbox
Custom extensionsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes Extensible API (JavaScript plugin architecture) Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk,, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes Many integrations - Salesforce, Facebook, GitHub, Slack, Stripe, Wordpress, Zapier etc.
Proactive chat triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes Fully customizable rule-based triggersYesYes Proactive chat implementation engages with the visitor on behalf of an agent currently online.Yes Use simple IF this, THEN that statements to start conversations with the right people on your website.
Visitor MonitoringYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.YesNoYes
Video chatNo Not available.NoNoNoYes
APIYes Open API available.Yes
Social Networks
  • 2016-06-08 07:04:31
    2016-10-19 18:34:30
  • Livechat
  • Compare LiveChat vs Olark vs Zopim vs SnapEngage vs Intercom
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