Livechat solutions 2016
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Compare ArcChat.com vs LetsSyncro vs LiveChat vs WebsiteAlive vs Olark
Compare ArcChat.com vs LetsSyncro vs LiveChat vs WebsiteAlive vs Olark
Image |  ArcChat.com |  LetsSyncro |  LiveChat |  WebsiteAlive |  Olark |
|---|---|---|---|---|---|
| Like | Likes 4 | Likes 1 | Likes 51 | Likes 0 | Likes 13 |
| Website | letssyncro.com | livechatinc.com/... | websitealive.com | olark.com | |
| Description | ArcChat.com was a Live chat for small business. | LetsSyncro goes beyond Live Chat companies offering a completely new guided shopping experience which combines text, voice and images. With LetsSyncro you can Live Chat with your Online Customers and show them visually your products and services. LetsSyncro adds image and voice interaction to conventional Live Chat software | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | Alive Chat is the easy Live Chat solution for your website. Visitors can immediately chat with someone at your company who can answer all their questions, all in real time. | Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back. |
| Video | vimeo.com/... |  |  | ||
| Trial and Prices |
|
| 30 days free trial available, no credit
card required.
There's no limit of active chats going at any one
time. Full pricing details available at: livechatinc.com/... |
| All paid plans come with 14 day free trial.
|
| Launch date | 2015 | Jun. 25th 2002 | Aug. 1st 2009 | ||
| Features | |||||
| Web-based Application | Yes Simplified UI for small business | Yes | Yes Compatible with all up-to-date browsers. | No | Yes |
| Desktop Applications | Yes | Yes Desktop apps for Windows and Mac OS X. | Yes | Yes through IM clients | |
| Native mobile application | Yes Free for Android. iOS coming 2016. | Yes | Yes Mobile applications for iPad, iPhone, and Android devices. | Yes | No No native app, but any Jabber/XMPP app will work |
| Works for customers on mobile devices? | Yes Chat becomes smaller and expands on click. Works on any modern browser, does not require Flash | Yes | Yes Optimized for mobile devices does not require Flash to work. | Yes | |
| Chat statistics | Yes | Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Yes | Yes | |
| Multi-site | Yes Unlimited | Yes Available on the Pro and Enterprise Plan | Yes There's no limit. One account can be used to manage multiple websites. | Yes | Yes |
| Multiple operators | Yes 10 operators per site for same price | Yes | Yes Every user can have their own account. Different agent roles available. | Yes | Yes |
| Conversation transcripts | Yes All, missed or none. Also available in Dashboard | Yes | Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Yes | Yes |
| Offline messages | Yes | Yes | Yes Offline messages are saved as tickets, forwarded to a help desk or email address. | Yes | Yes Messages sent to an email address(es) or into a CRM. |
| Cobrowsing | Yes You can see where user is navigating | Yes It has a technology which is similar to cobrowsing but less intrusive | Yes With the use of a 3rd party application. | No | Yes push webpages |
| Visual customization | Yes 75+ options & 1-click palettes | Yes | Yes Several chat window themes to choose from. CSS customization, branding and white label version are available. | Yes | Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee |
| Visitor details | Yes | Yes | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Yes | Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users |
| Predefined responses | Yes | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes | Yes Using 3rd Party Macros | |
| International support | Yes 1 click translation to multi languages or custom translation | Yes | Yes 40+ languages available. | Yes | Yes |
| Clickpath Tracker | Yes | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | No | Yes | |
| Transfer to another operator | Yes Operators see conversations and can join/leave at any moment | Yes | Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Yes | Yes type !transfer command to transfer to all available operators, transcript link shows to new operator |
| Custom extensions | No We've noticed it only brings more distraction for our clients. | Yes | Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Yes | Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs |
| Proactive chat triggers | Yes Simple to understand "Auto actions" When... Then... | Yes | Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Yes | Yes Fully customizable rule-based triggers |
| Visitor Monitoring | Yes Can see who and where are browsing right now | Yes | Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Yes | Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. |
| Video chat | No | No | No | No | No |
| Remote screenshot | No | Yes It has a unique remote desktop which allow website owners to interact with the visitors in the same images | Yes With the use of a 3rd party application. | No | No |
| API | No We've noticed it only brings more distraction. | - | Yes Open API | No | Yes http://www.olark.com/docs |
| Name | ArcChat.com | LetsSyncro | LiveChat | WebsiteAlive | Olark |
| Social Networks | |||||
| Website | letssyncro.com | livechatinc.com/... | websitealive.com | olark.com | |
| @letssyncro | @LiveChat | @olark | |||
| facebook.com/... | facebook.com/... | facebook.com/... |
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