Livechat solutions 2016

Business > Enterprises > Livechat
2
2016-06-08 09:20:37
Compare ArcChat.com vs LetsSyncro vs LiveChat vs WebsiteAlive vs Olark
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Websitehttp://arcchat.com/http://www.letssyncro.comhttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.websitealive.com/http://www.olark.com/
DescriptionLive chat for small business. Very clean UI. No unnecessary options.

LetsSyncro goes beyond Live Chat companies offering a completely new guided shopping experience which combines text, voice and images.

With LetsSyncro you can Live Chat with your Online Customers and show them visually your products and services. LetsSyncro adds image and voice interaction to conventional Live Chat software

LiveChat is a premium live chat and help desk software that helps businesses provide amazing customer service and increase online sales!

Key LiveChat advantages:

  • Increase of sales conversion rate up to 25%
  • Instant customer contact with sales people
  • Increase of customer satisfaction and loyality
  • Stunning looks and social media fanbase generation

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/

Alive Chat is the easy Live Chat solution for your website. Visitors can immediately chat with someone at your company who can answer all their questions, all in real time.

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

Video tourhttp://vimeo.com/55541498http://www.youtube.com/watch?v=Yf0NkRSkFREhttp://youtu.be/my-b06LmkN0
Trial and Prices
  • 14 days free
  • One plan 8.11 € (10 operators, unlimited departments, unlimited concurrent chats, unlimited conversations/month)
  • Loyal client discounts http://arcchat.com/price
  • 30 days Free-Trial
  • Basic Plan: $49/month (up to 3 operators)
  • Pro: $129/month
  • Enterprise: Customized

LiveChat is a premium live chat and help desk software that helps businesses provide amazing customer service and increase online sales!

Key LiveChat advantages:

  • Increase of sales conversion rate up to 25%
  • Instant customer contact with sales people
  • Increase of customer satisfaction and loyality
  • Stunning looks and social media fanbase generation

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/

  • 10-Day Free Trial
  • 29.95$ /month (Lite : 2 Operators, customization)
  • 69.95$ /month (Pro : 2 Operators, visitor recorder, admin rights, chat collaboration...)
  • 97.95$/month (Pro+ : 2 Operators, live training, reporting suite, VIP support...)
All paid plans come with 14 day free trial.
  • Free Plan (1 operator with 20 conversations/month)
  • 15 dollars/month (bronze: 1 operator...),
  • 29 dollars/month (gold: 3 operators, SSL security...),
  • 69 dollars/month (platinum: 6 operators, white label, SSL security...)
  • 149 dollars/month (ultimate: 10 operators, SSL security, white label, phone support...)
Launch date20152002-06-252009-08-01
Features
Web-based ApplicationYes Simplified UI for small businessYesYes Available on all known up-to-date browsers.NoYes
Desktop ApplicationsYesYes Desktop apps for Windows and Mac OS X (Mac)YesYes through IM clients
Native mobile applicationYes Free for Android. iOS coming 2016.YesYes Mobile apps for iOS and Android devices.YesNo No native app, but any Jabber/XMPP app will work
Works for customers on mobile devices?Yes Chat becomes smaller and expands on click. Works on any modern browser, does not require FlashYesYes Works on any modern browser, does not require Flash.Yes
Chat statisticsYesYes Reports are focused on measuring chat efficiency, including quantity, performance, handle times, conversions reports and many other.YesYes
Multi-siteYes UnlimitedYes Available on the Pro and Enterprise PlanYes LiveChat can be added to multiple websites and customized per each.YesYes
Multiple operatorsYes 10 operators per site for same priceYesYes Available, every operator can have their own account.YesYes
Conversation transcriptsYes All, missed or none. Also available in DashboardYesYes All chats are stored in LiveChat and can be accessed later on.YesYes
Offline messagesYesYesYes Offline messages are saved as tickets in LiveChat, sent to a help desk or forwarded to a given email address.YesYes Messages sent to an email address(es) or into a CRM.
CobrowsingYes You can see where user is navigatingYes It has a technology which is similar to cobrowsing but less intrusiveYes Available via a 3rd party integration.NoYes push webpages
Visual customizationYes 75+ options & 1-click palettesYesYes 4 distinct chat window themes to choose from. CSS customization, branding and white label version are available.YesYes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee
Visitor detailsYesYesYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.YesYes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users
Predefined responsesYesYes Canned responses are tag-based - by typing in #tag a corresponding answer pops up.YesYes Using 3rd Party Macros
International supportYes 1 click translation to multi languages or custom translationYesYes 40+ languages available + option to customize localization.YesYes
Clickpath TrackerYesYes The user's browsing path is displayed in real-time to provide details on visited pages.NoYes
Transfer to another operatorYes Operators see conversations and can join/leave at any momentYesYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.YesYes type !transfer command to transfer to all available operators, transcript link shows to new operator
Custom extensionsNo We've noticed it only brings more distraction for our clients.YesYes LiveChat can be integrated with 60+ services, including Google Analytics, Facebook, Salesforce, Zendesk and many other 3rd-party applicationsYesYes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs
Proactive chat triggersYes Simple to understand "Auto actions" When... Then...YesYes LiveChat detects when visitors take certain actions on your website and issue chat invitations based on those actions.YesYes Fully customizable rule-based triggers
Visitor MonitoringYes Can see who and where are browsing right nowYesYes LiveChat can be used to monitor multiple visitors at the same time. The details on browsing visitors can be filtered using built-in filters.YesYes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.
Video chatNoNoNo Not available.NoNo
Remote screenshotNoYes It has a unique remote desktop which allow website owners to interact with the visitors in the same imagesYes Available via integrations with 3rd party apps.NoNo
APINo We've noticed it only brings more distraction.-Yes Open API available.NoYes http://www.olark.com/docs
NameArcChat.comLetsSyncroLiveChatWebsiteAliveOlark
Social Networks
Websitehttp://arcchat.com/http://www.letssyncro.comhttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.websitealive.com/http://www.olark.com/
Twitterhttps://twitter.com/letssyncrohttp://twitter.com/LiveChathttp://www.twitter.com/olark
Facebookhttps://www.facebook.com/pages/LetsSyncro/255816047868708http://facebook.com/LiveChathttps://www.facebook.com/olarkchat
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  • 2016-02-15 17:29:45
    2016-06-08 09:20:37
  • Livechat
    English
  • Compare ArcChat.com vs LetsSyncro vs LiveChat vs WebsiteAlive vs Olark
  • Unlisted
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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