LiveChat vs eAssistance vs Zopim

Business > Enterprises > Livechat
0
2016-06-08 09:20:37
Compare eAssistance Pro Live chat Solution vs Zopim vs HeyBubble
eAssistance Pro Live chat SolutionZopimHeyBubble
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Websitehttp://www.eassistancepro.comhttp://www.zopim.com/https://www.heybubble.com
Description

eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days.

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out http://ArcChat.com
With HeyBubble you can track your visitors in real time and engage them to chat, providing excellent customer service, allowing customers to ask questions before making a purchase on your website.

HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.

HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.

HeyBubble is a New York based company
Video tourhttp://www.youtube.com/watch?v=gli3psQsSPkhttp://youtu.be/tSRSn9hJU1chttp://www.youtube.com/watch?v=xEBwAy-BNd4
Free trial periodYes 15 days - Try full features, no credit card requiredYes 14 daysYes 14 Days, and Freemium package
Pricing plans

After the free trial period, user can subscribe live chat solution for Basic Plan:

  • 1 month at $7 (1 Operator)
  • 3 months subscription at $20 (1 Operator)
  • 6 months subscription at $38 (1 Operator)
  • 1 year subscription at $67 (1 Operator)
  • Lite Plan Free (1 agent, 1 concurrent chat)
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • Free Trial - 14 days, no credit card required
  • Free Start-up plan - $0 forever (for individual users)
  • PRO plan - $15/mo
  • ADVANCED plan - $23/mo
Launch date2013-01-232013-01-01
Features
Web-based ApplicationYesYesYes Full HTML5 and Javascript Web application
IM (Google Talk, Jabber...) integration-Yes All Jabber compatible IMs and a very unique Skype integration
Desktop ApplicationsYes Windows Platform- Through IM clientsYes Using Instant Messaging systems
Native mobile applicationYes Web console for mobile devicesNoYes Any Skype or Jabber compatible mobile app
Works for customers on mobile devices?Yes works on all smartphones such as iPhone, iPad, Android & Blackberry devicesYes Works on some mobile devices. HTML5 dashboardYes Yes
Chat statisticsYes Complete chat statistics with reports and analyticsYesYes Amazing statistics and reports
Multi-siteYes Unlimited site accessYesYes Unlimited
Multiple operatorsYes Depends upon subscription packageYesYes Yes, For PRO and ADVANCED packages only
Conversation transcriptsYes Saved both on server and on local systemYesYes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts available
Offline messagesYesYesYes Sent to email address
CobrowsingYesNoNo
Visual customizationYes Fully customizable as per user requirements. Lots of presets available with option to use custom images and textYesYes Several themes and text customization + multiple action buttons and your company logo
Visitor detailsYes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical addressYesYes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...
Predefined responsesYes Canned responses available, Can be created by both admin and operators.YesYes Shortcuts using # symbol in the chat
International supportYes 20 LanguagesYesYes
Clickpath TrackerYesNoYes Every pages, from referrer to current page with associated time spent
Transfer to another operatorYes Transfer within operators from same, different departments and reference chat generated for each transferred chatYesYes To a specific operator, a group of operator or the first available operator
Custom extensionsYes Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, ShopifyYes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes API
Proactive chat triggersYesYesYes By time spent
Visitor MonitoringYes Complete details through ‘visitors’ section from Operator consolesYesYes
Video chatNoNoNo
Remote screenshotNoNoNo
APINoYesYes
Social Networks
Like 50 45 31
Websitehttp://www.eassistancepro.comhttp://www.zopim.com/https://www.heybubble.com
Twitterhttps://twitter.com/EAssistanceProhttp://twitter.com/zopimhttps://twitter.com/HeyBubbleInc
Facebookhttps://www.facebook.com/eassistanceprohttps://www.facebook.com/heybubble
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  • 2015-08-13 20:05:38
    2016-06-08 09:20:37
  • Livechat
    English
  • Compare eAssistance Pro Live chat Solution vs Zopim vs HeyBubble
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  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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