LiveChat vs eAssistance vs Zopim
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Compare eAssistance Pro Live chat Solution vs Zopim vs HeyBubble
Compare eAssistance Pro Live chat Solution vs Zopim vs HeyBubble
Name | eAssistance Pro Live chat Solution | Zendesk Chat | HeyBubble |
|---|---|---|---|
| Image |  |  |  |
| Website | eassistancepro.com | zendesk.com/... | heybubble.com |
| Description | eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days. | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. | With HeyBubble you can track your visitors in real time and
engage them to chat, providing excellent customer service, allowing
customers to ask questions before making a purchase on your
website. HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself. HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application. HeyBubble is a New York based company |
| Video |  |  | |
| Free trial period | Yes 15 days - Try full features, no credit card required | Yes 14 days | Yes 14 Days, and Freemium package |
| Pricing plans | After the free trial period, user can subscribe live chat solution for Basic Plan:
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| Launch date | Jan. 23rd 2013 | Jan. 1st 2013 | |
| Features | |||
| Web-based Application | Yes | Yes | Yes Full HTML5 and Javascript Web application |
| IM (Google Talk, Jabber...) integration | - | Yes All Jabber compatible IMs and a very unique Skype integration | |
| Desktop Applications | Yes Windows Platform | - Through IM clients | Yes Using Instant Messaging systems |
| Native mobile application | Yes Web console for mobile devices | No | Yes Any Skype or Jabber compatible mobile app |
| Works for customers on mobile devices? | Yes works on all smartphones such as iPhone, iPad, Android & Blackberry devices | Yes Works on some mobile devices. HTML5 dashboard | Yes Yes |
| Chat statistics | Yes Complete chat statistics with reports and analytics | Yes | Yes Amazing statistics and reports |
| Multi-site | Yes Unlimited site access | Yes | Yes Unlimited |
| Multiple operators | Yes Depends upon subscription package | Yes | Yes Yes, For PRO and ADVANCED packages only |
| Conversation transcripts | Yes Saved both on server and on local system | Yes | Yes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts available |
| Offline messages | Yes | Yes | Yes Sent to email address |
| Cobrowsing | Yes | No | No |
| Visual customization | Yes Fully customizable as per user requirements. Lots of presets available with option to use custom images and text | Yes | Yes Several themes and text customization + multiple action buttons and your company logo |
| Visitor details | Yes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical address | Yes | Yes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc... |
| Predefined responses | Yes Canned responses available, Can be created by both admin and operators. | Yes | Yes Shortcuts using # symbol in the chat |
| International support | Yes 20 Languages | Yes | Yes |
| Clickpath Tracker | Yes | No | Yes Every pages, from referrer to current page with associated time spent |
| Transfer to another operator | Yes Transfer within operators from same, different departments and reference chat generated for each transferred chat | Yes | Yes To a specific operator, a group of operator or the first available operator |
| Custom extensions | Yes Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, Shopify | Yes Javascript API, Many integrations (Zendesk, Salesforce, etc) | Yes API |
| Proactive chat triggers | Yes | Yes | Yes By time spent |
| Visitor Monitoring | Yes Complete details through ‘visitors’ section from Operator consoles | Yes | Yes |
| Video chat | No | No | No |
| Remote screenshot | No | No | No |
| API | No | Yes | Yes |
| Social Networks | |||
| Like | Likes 50 | Likes 45 | Likes 31 |
| Website | eassistancepro.com | zendesk.com/... | heybubble.com |
| @EAssistancePro | @zendesk | @HeyBubbleInc | |
| facebook.com/... | facebook.com/... | facebook.com/... |
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