Online helpdesk software

0
2017-05-05 18:00:50
Compare Zendesk vs Sugester vs FreshDesk vs UserVoice
ZendeskSugesterFreshDeskUserVoiceJitbit HelpDeskKayako SupportSuitePhaseWare TrackerVision HelpdeskVisionFlow
Websitehttp://www.zendesk.comhttp://sugester.comhttp://www.freshdesk.comhttp://uservoice.comhttps://www.jitbit.com/helpdesk/http://www.kayako.com/http://www.PhaseWare.comhttps://www.visionhelpdesk.comhttp://visionflow.com
Like 0 1 0 4 3 0 2 4 2
Launch date2015-03-042006200120052007-01-012003
CreatorMichał Stefaniak, Marcin Stefaniak, Paweł DeryłoJitbitKayakoPhaseWare, Inc.Vision HelpdeskVisionera AB
LicenseSaaS - monthly paymentsProprietary, Commercial, Source Code License availableProprietary, some parts GPLProprietaryProprietaryProprietary
Implementation language(s)English, PolishASP.NET MVC, C#PHPMicrosoft C#PHP, AJAXJava, HTML, JavaScript
Back endSQL ServerMySQLSQL Server 2005, 2008, 2008 R2MySQLMy SQL MS SQL Server
SaasYesYesYesYes
On Premise VersionNo-YesYesYes
Free planYes- 21 days free trial, free for bloggers, free for educational orgsYes 30 days free trial- 20 day free trial, free for non-profit and open source
Starting price20 USD /y/agent max 336 USD /y/agent180 USD /y/agent180 USD /y/agent29 USD7 USD for saas and download19 EUR per user per month for base module
Price288 USD /y/agent99 USD300 USD /y/agent540 USD /y/agent200 USD for UNLIMITED users on the "enterprise" plan
DescriptionOur product is an integrated communications platform, combining the features of a helpdesk system with robust task and information management functionalities. Keeping your customers has never been easier.UserVoice provides hosted feedback forums, which allow customers to create, discuss, and vote for ideas.PhaseWare Tracker is a highly focused customer support and help desk solution that helps your customer support team provide a five-star experience for your clients. The system automatically notifies you whenever clients report or escalate existing issues, freeing up your attention to focus on the customer.Vision Helpdesk is the only web-based helpdesk software that allows you to manage support for multiple companies at one place. With single front-end and each company having its own client portal makes it true satellite helpdesk.VisionFlow is a flexible software platform for product and service organizations. It can be used for customer support and help desk, project management, issue/case/task tracking, application lifecycle management, IT service management (ITSM), CRM, asset/inventory management and much more.
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Overall rating5.0 1 rating5.0 1 rating5.0 1 rating2.0 1 rating5.0 1 rating1.0 1 rating3.0 1 rating2.0 1 rating3.0 1 rating
Video tourhttp://www.zendesk.com/demohttp://youtu.be/9GpmoSMCYvIhttps://youtu.be/lweh8JW6NTchttp://youtu.be/4J2M9QtcO7E
APIYesYesYes Public and Commercial APIYesYesYesYesYes
Social Networks IntegrationYesYesYes facebook,twitter,googleYes
Trial and PricesFree plan + 30 day free trial + 4 plans ($9, $19, $49, $99)Free up to $95/agent/month
  • 30 day free trial
  • on demand: starts from $29/month/staff
  • to install: starts from $599 one time fee for 10 staff

  • 30 day free trial
  • Tracker OnDemand: starts from $49/month/agent
  • Tracker Licensed: starts from $499 per agent

  • 30 day free trial
  • on demand: starts from $24/month UNLIMITED STAFF
  • to install: starts from $599 one time fee for UNLIMITED STAFF

  • 20 day free trial
  • on demand (SAAS): starts from $23/month/agent
  • To install: starts from $349 per agent

Chat statisticsYesNoYesYes
Native mobile applicationYes- in developmentYesNoYesYesYes
Conversation transcriptsYesYesYesYesYes
Offline messagesYesYesYesYesYes
Visual customizationYesYesYesYesYesYes
Multi-siteYesYesYesYesYesYesYes
Visitor detailsYesYesYesYesYesYes
International supportYesYesYesYesNoYesYes
Multiple operatorsYesYesYesYesYesYesYes
Transfer to another operatorYesYesYesYesYesYes
Custom extensionsYesYesNoYesYes
Mobile supportYesYesYes iPhone SDKYes
Multi-languageYesYesYes 15 lang.YesYes
CobrowsingYesYesNoNoNo
Visitor MonitoringYesYesNoYesNoNo
Affiliate / Credit ProgramYesNo-NoNoYesYes
Sent emailsYesYesYes
CalendarYesYesYesYesYesYes
Video chatYes- in developmentNoNo
WYSIWYGYes- limited WYSIWYG, extensive customization otherwiseYesYesYesYes
Alerts / Escalation-YesYesYesYesYesYes
Web-based ApplicationYesYesYesNoYes
Desktop ApplicationsYesYesNoYesYes
Free version- Trial 30dYesYes 3 agents freeYes 1 usr- Trial 30 d
Phone Support- price 3YesNo manualYes
Email Support- price 2 onlyYesYesYes
Service Level Agreement (SLA)YesYesYesYesYesYes
Social Network IntegrationYesYesYes-Yes-
Group User Controls- price maxYesYes
Custom FieldsYesYesYesYesYesYes
WebYesYesYes
Email ParsingYesNoYesYesYesYes
Multi-Language Staff and Client PortalsYesYesYesYesYesYes
Two-Way Email ParsingYesNoYesYesYesYes
Ticket BillingNoYesYesNoYes-
Multiple Company SupportNoYesYesNoYesYes
Multiple Product SupportNoYesYes-YesYes
WorkFlowNoYesYesYesYesYes
AutomationYesYesYesYesYes
SMS AlertsYes-YesYesYes
Ticket ViewsYesYesYesYesYes
WHMCS IntegrationYes--YesNo
Satellite FeatureNoNoNoYesYes
Client ManagementYesYesYesYesYes
3rd Party Integration and HooksNoYesYesYesYesYes
Custom ReportingNoYesYesYesYesYes
Ticket PinningNoYesNoYesYes
LDAP/AD integrationYesNoNoYes 2nd level price requiredYes
Price Advanced1200 USD /y/agent40 USD /year/agent480 USD /y/agent1020 USD /y/agent
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    2017-05-05 18:00:50
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  • Compare Zendesk vs Sugester vs FreshDesk vs UserVoice
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