Compare live chat software
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Compare Subiz vs VideoDesk vs Zopim vs Olark vs LiveChat vs Live!
Zilla
Name | VideoDesk | LiveChat | Olark | Subiz | Zendesk Chat | Smartsupp | Live! Zilla | ChatNox |
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| Website | livechatinc.com/... | olark.com | subiz.com | zendesk.com/... | smartsupp.com | livezilla.net/... | chatnox.com | |
| Description | VideoDesk was a livechat service, to find an
alternative: VideoDesk was a leading SaaS company that helps businesses bring the in-store human dimension into their online customer sales and support experience. This revolutionary technology, adopted by successful brands across the globe, uses live text and video chat, live video product demos, co-browse and document share, to help engage consumers and personalize the purchase path. All over the world, online shoppers appreciate and value the immediacy of live support (less than 15 seconds to reach an associate), and appreciate personalized face to face interaction when they are making a decision. For businesses, reduced cart abandonment rates, more frequent upselling opportunities and higher revenues are the principal advantages of the VideoDesk solution. Brands that understand the power of real time human interaction are trailblazing the online support experience with VideoDesk live chat. | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back. | Subiz is cloud-based service which lets you take the initiative to chat and interact with every visitor on your website, meanwhile, answer the questions, interact with visitors and solve problems quickly . All you need to have is just a Internet-connected device.
| Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. | Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers. Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites. Why choose Smartsupp?
| LiveZilla, the Next Generation Live Help and Live Support System
connects you to your website visitors. Use LiveZilla to provide
Live Chats and monitor your website visitors in real-time. Convert
visitors to customers - with LiveZilla! Requirements: Windows server with Webserver (IIS, Apache), PHP 5, MySQL | ChatNox is a super easy Live chat solution for businesses of all sizes. Simply paste a few lines of code into your webpages and you are all set to receive chats! Use it on multiple domains at no extra cost and plans cost as low as $8.49/month |
| Video |  |  |  |  |  |  | ||
| Free trial period | Yes Pilot trial available | Yes 14 days, no credit card required. | Yes Free plan, & all paid plans have 14 days free trial | Yes Free Trial 30 days, fully features | Yes 14 days | Yes Our Free Start-up Plan gives you 20 chats/month. No credit card needed. This plan is ideal for businesses with low volume. | ||
| Pricing plans |
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There's no limit of active chats going at any one
time. |
Save 35% with a 2 year commitment. |
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| Free Plan for low volume usage(20 chats/month) Paid Plans are per Operator Monthly Plans
Yearly Plans Come with approximately 15% discount which means pay for 10 months and get 12 months.
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| Launch date | Sep. 1st 2012 | Jun. 25th 2002 | Aug. 1st 2009 | Jun. 1st 2013 | Apr. 1st 2013 | Aug. 19th 2014 | ||
| Features | ||||||||
| Web-based Application | Yes | Yes Compatible with all up-to-date browsers. | Yes | Yes | Yes | Yes | No | Yes |
| IM (Google Talk, Jabber...) integration | No | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | Yes IM client supporting Jabber/XMPP | - | Yes XMPP (Jabber) | |||
| Desktop Applications | No | Yes Desktop apps for Windows and Mac OS X. | Yes through IM clients | Yes | - Through IM clients | Yes XMPP (Jabber) : Pidgin, Adium | Yes | - Rich Web 2.0 Browser Based Featured Application. |
| Native mobile application | No No native mobile app but mobile video chat SDK available for native Android app integration | Yes Mobile applications for iPad, iPhone, and Android devices. | No No native app, but any Jabber/XMPP app will work | Yes For iOs, Android, Window, Mac | No | Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone) | Yes XMPP Client compatible. iOS and Android Native app under development. | |
| Works for customers on mobile devices? | Yes Mobile video chat SDK available. Works on most mobile and tablet devices | Yes Optimized for mobile devices does not require Flash to work. | Yes | Yes Run smoothly on any mobile devices. | Yes Works on some mobile devices. HTML5 dashboard | Yes fully responsive chat box | No | Yes Fully responsive CSS. Widgets work great on mobile browsers and also main application is fully mobile browser compatible. |
| Chat statistics | Yes Detailed chat statistics, live monitoring, customer feedback reports + Google analytics integration. | Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Yes | Yes Integrated with Google Analytics | Yes | Yes | Yes | Yes 6 Reports Out of the Box Available |
| Multi-site | Yes | Yes There's no limit. One account can be used to manage multiple websites. | Yes | Yes | Yes | Yes no extra charge | Yes | |
| Chat Window Video Presentation | Yes Yes | |||||||
| Multiple operators | Yes | Yes Every user can have their own account. Different agent roles available. | Yes | Yes | Yes | Yes | Yes | Yes Operators can also be assigned in groups. Chats can be transferred between them. |
| Conversation transcripts | Yes | Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Yes | Yes | Yes | Yes | Yes | Yes Saved on Server. Encrypted data and ability to add tags and notes. |
| File sharing | Yes Yes | |||||||
| Video push | Yes Yes | |||||||
| Offline messages | Yes Offline behavior options: Chat window hidden / Text message displayed / Message form displayed with email sent to agent of choice | Yes Offline messages are saved as tickets, forwarded to a help desk or email address. | Yes Messages sent to an email address(es) or into a CRM. | Yes Offline messages sent to email | Yes | Yes | Yes | Yes Live Notification System when messages are left while online. Message automatically tagged for quick reference. |
| Cobrowsing | Yes Two modes available: control mode and highlight mode. See the exact pages your visitors are viewing and guide them personally around your website + highlight items of interest | Yes With the use of a 3rd party application. | Yes push webpages | Yes | No | Yes Screen recording | Yes push webpages | Yes |
| Visual customization | Yes Fully customizable interface: graphic design, texts, logo, action buttons | Yes Several chat window themes to choose from. CSS customization, branding and white label version are available. | Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Yes Fully customize chat widget, including fully adjust CSS | Yes | Yes | Yes Fully customizable with live preview. | |
| Visitor details | Yes Standard data: browsing times, current and past pages, number of previous calls, browser, OS platform, name, email, phone number, number of previous calls, geo-location + custom data with data API | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Yes Geo-location, IP address, browsing time, current and past page details, referral, browser, name, email, username, type (new/return), time online | Yes | Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers | Yes | Yes IP Address, City Country Region, From URL, Referred URL, First Time or Returning Visitor, Operating System, Browser Version, Time Spent on Website, Pages browsed, History of Previous Chats |
| Predefined responses | Yes Canned messages gathered by language | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes Using 3rd Party Macros | Yes Canned responses | Yes | Yes | Yes | Yes Easy setup and fetch pre-defined messages by a click. |
| International support | Yes Multiple languages supported (English, French, German, Spanish, Portuguese, Chinese, Japanese...) | Yes 40+ languages available. | Yes | Yes 5 languages | Yes | Yes Chat support in English, French and Czech | Yes | Yes Supports Multiple Languages Characterset. |
| Clickpath Tracker | Yes Webuser path: number of pages visited, browsing time, navigation path | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | Yes | Yes | No | Yes Visitor recording | Yes | |
| Transfer to another operator | Yes | Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Yes type !transfer command to transfer to all available operators, transcript link shows to new operator | Yes Transfer with chat transcript | Yes | Yes | Yes | Yes Simple click and choose operator. |
| Second camera | Yes Yes | |||||||
| Custom extensions | Yes Quick integration with PrestaShop, WordPress and Drupal, CRM integration... | Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Yes Wordpress, Joomla, Magento plugin; eCommerce platforms | Yes Javascript API, Many integrations (Zendesk, Salesforce, etc) | Yes | Yes Help for integration on Wordpress, Magento, unbounce etc. Dedicated Plugin for Zendesk, FreshDesk and Desk.com. | |
| Proactive chat triggers | Yes Customizable rule-based chat triggers | Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Yes Fully customizable rule-based triggers | Yes Fully customizable rule-based triggers | Yes | Yes | Yes Available with multiple rules for effective targeting of behaviours. | |
| Visitor Monitoring | Yes Number of visitors displayed in real-time | Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Yes | Yes | Yes | Yes | Yes Available only on paid plans. Premium plan allows to force chat invitations. |
| Customer feedback | Yes Yes. Ask customers to complete a pre- or post-interaction survey to obtain valuable feedback. | |||||||
| Video chat | Yes High quality WebRTC video chat with built-in Flash fallback. Call recording available. | No | No | No | No | No Visitor recording | Yes | Yes WebRTC coming in Q42014 |
| Remote screenshot | No No but remote screen-share, co-browsing and content-share available | Yes With the use of a 3rd party application. | No | No | No | Yes Screen recording | No | No |
| API | Yes Data flow API / UI API / Mobile chat SDK | Yes Open API | Yes http://www.olark.com/docs | Yes | Yes | Yes https://developers.smartsupp.com/ | Yes PHP | No In roadmap for Q4 2014 |
| CRM Integration | Yes PrestaShop and WordPress modules available. | |||||||
| Social Networks | ||||||||
| Like | Likes 10 | Likes 51 | Likes 13 | Likes 7 | Likes 45 | Likes 8 | Likes 0 | Likes 1 |
| Website | livechatinc.com/... | olark.com | subiz.com | zendesk.com/... | smartsupp.com | livezilla.net/... | chatnox.com | |
| @LiveChat | @olark | @subizdotcom | @zendesk | @smartsuppcom | @chatnox | |||
| facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... |
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User reviews and comments
Beta testing
In 1 year payment.
that is not video chat, it is only recording of visitors on the web
coming soon
Voted for Subiz Live Chat