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Zendesk ChatOlarkLiveChatSnapEngagep3chatUserlikeSmartsuppHeyBubbleeAssistance Pro Live chat SolutionTarget FirstiAdvize
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Websitezendesk.com/...olark.comlivechatinc.com/...snapengage.comuserlike.comsmartsupp.comheybubble.comeassistancepro.comtargetfirst.comiadvize.com/en/
Description

Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat livechatinc.com/...

Product Tour livechatinc.com/...

Features list livechatinc.com/...


The fastest way to help customers

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

P3chat was an easy to use live chat solution supporting Skype and Google Talk and having 20+ language support.

To find a replacement you can have a look at this comparison: compare-live-chat-support-software-help
P3chat was specialized on converting visitors into customers and is a great tool for every sales person to become a sales ninja.

The great advantage is that you can use single widget code on multiple websites without restriction.

Userlike is a unique and powerful software for live chat and customer messaging. It offers companies a central inbox for all customer messages from various channels such as website chat, WhatsApp, Facebook Messenger, Telegram, SMS and more.

Messages are processed using professional service features such as message templates, live translations, file sharing, intelligent routing and browser-based video calls, including screen sharing.

With Userlike’s AI Automation Hub you can create self-service tools, such as AI chatbots, smart FAQ pages and interactive contact forms to automate your service.

Userlike is a GDPR-compliant customer communication software with a secure data infrastructure hosted on German servers. Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size.

Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers.

Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.

Why choose Smartsupp?

  • the only product that combines live chat, chatbots and video recordings
  • automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop
  • access real-time visitor list enriched with e-commerce data
  • see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale
  • we offer human customer service in 7 different languages
  • GDPR compliant, we securely store your data in the European Union and comply with strict EU data protection laws
With HeyBubble you can track your visitors in real time and engage them to chat, providing excellent customer service, allowing customers to ask questions before making a purchase on your website.

HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.

HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.

HeyBubble is a New York based company

eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days.

TargetFirst formerly Watcheezy, is an easy to use intelligent live chat for websites.

1.Monitor visitors on your website in real time

2. Receive alerts to target higher value visitors

3. Helpfully engage and convert.

Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction.

Add a sales guy to your website.

Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service.

We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting.
iAdvize is a conversational commerce platform that is used in 40 different countries. The platform enables businesses to engage their customers and prospects, whether they’re on the website or on social media, from one chat, voice and video messaging solution. Visitors can get real-time advice from customer service associates but also from advocates, members of the brand community via ibbü – an on-demand pool of experts.

More features: iadvize.com/...
Video
Free trial periodYes 14 daysYes Free plan, & all paid plans have 14 days free trialYes 14 days, no credit card required.Yes 15 daysYes 14 days free trialYes 14 days - no credit card required - Free plan availableYes 14 Days, and Freemium packageYes 15 days - Try full features, no credit card requiredYes 15 days free trialYes 7 days - Apply here: http://www.iadvize.com/en/free-trial/
Pricing plans
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • $29/month per seat

Save 35% with a 2 year commitment.
  • Starter Plan: $20 / month / account
  • Team Plan: $41 / month / account
  • Business Plan: $59 / month / account
  • Enterprise Plan

There's no limit of active chats going at any one time.

  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
  • Starter - $4.4/mo (for individual users)
  • Lite - $5.59/mo (for small businesses)
  • Advanced - $11.19/mo
  • Free Plan: 1 Widget; 1 Seat; All the core features
  • Userlike Team (€90/month): 4 Widgets; 4 Seats; 2 Messaging-Apps ; All the core features; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access
  • Userlike Corporate (€290/month) : 10 Widgets; 10 Seats; 4 Messaging-Apps; All the core features; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access, AI Automation Hub, Chatbot, Analytics
  • Userlike Flex (Ask for quote) : 10+ Widgets; 10+ Seats; 4+ Messaging Apps; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access, AI Automation Hub, Chatbot, Analytics, White Label, Advanced routing, Professional onboarding, Organizations, Dedicated manager account
  • FREE: free forever for up to 3 agents
  • STANDARD: 19.5 € / month / 3 agents
  • PRO: 48 € / month / 3 agents
  • Free Trial - 14 days, no credit card required
  • Free Start-up plan - $0 forever (for individual users)
  • PRO plan - $15/mo
  • ADVANCED plan - $23/mo

After the free trial period, user can subscribe live chat solution for Basic Plan:

  • 1 month at $7 (1 Operator)
  • 3 months subscription at $20 (1 Operator)
  • 6 months subscription at $38 (1 Operator)
  • 1 year subscription at $67 (1 Operator)
  • Eezy Chat - $11/mo
  • Eezy Start - $49/mo
  • Eezy Pro - $99/mo
Launch dateAug. 1st 2009 Jun. 25th 2002 Oct. 1st 2008 Feb. 1st 2011 Mar. 1st 2012 Apr. 1st 2013 Jan. 1st 2013 Jan. 23rd 2013 Jan. 27th 2011 Jan. 8th 2010
Features
Web-based ApplicationYesYesYes Compatible with all up-to-date browsers.YesYes Rich Web ClientYesYesYes Full HTML5 and Javascript Web applicationYesYes Compatible with all up-to-date browsers.Yes PHP Web application
IM (Google Talk, Jabber...) integration-No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)YesYes Jabber compatibleYes XMPP (Jabber)Yes All Jabber compatible IMs and a very unique Skype integrationNo
Desktop Applications- Through IM clientsYes through IM clientsYes Desktop apps for Windows and Mac OS X.Yes Through Google-talk and Skype IM clients on both Mac and WindowsYes Through IM clients on desktop and mobileYes Compatible with instant messengers for Windows and MacYes XMPP (Jabber) : Pidgin, AdiumYes Using Instant Messaging systemsYes Windows PlatformYes Available for windows and OS DesktopYes Available on every computer through a internet navigator
Native mobile applicationNoNo No native app, but any Jabber/XMPP app will workYes Mobile applications for iPad, iPhone, and Android devices.No No native app (any Google Talk client or Skype)Yes (any Skype, Google Talk or XMPP client)Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)Yes Any Skype or Jabber compatible mobile appYes Web console for mobile devicesYes Mobile application for Iphone, Ipad and ANdroid DevicesYes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.
Works for customers on mobile devices?Yes Works on some mobile devices. HTML5 dashboardYesYes Optimized for mobile devices does not require Flash to work.YesYes Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP)Yes Optimized for mobile devices (smartphone & tablet)Yes fully responsive chat boxYes YesYes works on all smartphones such as iPhone, iPad, Android & Blackberry devicesYes Watcheezy is multiplateform (Computer, Mobile and Touchpad)Yes yes - optimised for mobile devices
Chat statisticsYesYesYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYes Message History, rules performance.Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking APIYesYes Amazing statistics and reportsYes Complete chat statistics with reports and analyticsYes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics
Multi-siteYesYesYes There's no limit. One account can be used to manage multiple websites.Yes Unlimited in all plansYes Via DepartmentsYes Integrate single or multiple widget per site by group, type of support or user behavior.Yes no extra chargeYes UnlimitedYes Unlimited site accessYes Unlimited number of websites with Eezy offersYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site
Multiple operatorsYesYesYes Every user can have their own account. Different agent roles available.YesYesYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.YesYes Yes, For PRO and ADVANCED packages onlyYes Depends upon subscription packageYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.Yes Unlimited
Conversation transcriptsYesYesYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.YesYesYes Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM.YesYes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts availableYes Saved both on server and on local systemYes Full conversation transcripts available and downloadableYes Unlimited
Offline messagesYesYes Messages sent to an email address(es) or into a CRM.Yes Offline messages are saved as tickets, forwarded to a help desk or email address.YesYesYes Yes. Synchronous and asynchronous communication modeYesYes Sent to email addressYesYes Offline messages are saved and sent by emailYes
CobrowsingNoYes push webpagesYes With the use of a 3rd party application.YesNoYes Guide your visitor to any page of your website.Yes Screen recordingNoYesYes See in real time exactly waht does your visitorsYes You can see their actions in real-time. If necessary, your can take control of the visitor's browser
Visual customizationYesYes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan-Yes Fully customizable and text customizationYesYes Several themes and text customization + multiple action buttons and your company logoYes Fully customizable as per user requirements. Lots of presets available with option to use custom images and textYes Customize the live chat module directly in the back officeYes Graphic design customisation: interface to customize the chat window as you want
Visitor detailsYesYes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats informationYes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customersYes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...Yes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical addressYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...)Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site
Predefined responsesYesYes Using 3rd Party MacrosYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes With shortcutsYesYes Easily create chat macros and sort them into groups.YesYes Shortcuts using # symbol in the chatYes Canned responses available, Can be created by both admin and operators.Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Canned responses plus smart answers that are automatically generated.
International supportYesYesYes 40+ languages available.Yes 26 languagesYes >20 languagesYes Multilingual-SupportYes Chat support in English, French and CzechYesYes 20 LanguagesYes 6+languages availableYes Multilingual support: French, English, Spanish and German.
Clickpath TrackerNoYesYes The user's browsing path is displayed in real-time to provide details on visited pages.Yes-Yes See at what url your chat partners are and how they navigate over your site.Yes Visitor recordingYes Every pages, from referrer to current page with associated time spentYesYes The user's browsing path is displayed in real-time to provide details on visited pages.Yes
Transfer to another operatorYesYes type !transfer command to transfer to all available operators, transcript link shows to new operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes Transfer easily between agents, tiers and groupsYes !r command in IM apps, one-click in RWC.Yes Conversation including chat transcripts can be forwarded to other operators.YesYes To a specific operator, a group of operator or the first available operatorYes Transfer within operators from same, different departments and reference chat generated for each transferred chatYesYes Transfer from Agent to Agent, from expert to agent but also from bot to agent.
Custom extensionsYes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes Javascript API, Integration with Zendesk, Happyfox, ..Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github, Pipedrive, Slack and many more.YesYes APIYes Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, ShopifyYes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & PowerboutiqueYes API: Salesforce, Zendesk...
Proactive chat triggersYesYes Fully customizable rule-based triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online.YesYes Fully CustomizableYesYes By time spentYesYes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with themYes Intelligent Targeting rules. Fully customizable based on scoring and criteria.
Visitor MonitoringYesYes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.NoYes Via Rich Web ClientYes Available while user is connectedYesYesYes Complete details through ‘visitors’ section from Operator consolesYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit historyYes You can see their actions in real-time. If necessary, your can take control of the visitor's browser
Video chatNoNoNoNoNoYesNo Visitor recordingNoNoNoYes Human support via video chat. The user can decide whether they are visible or not.
Remote screenshotNoNoYes With the use of a 3rd party application.YesNoYesYes Screen recordingNoNoYes
APIYesYes http://www.olark.com/docsYes Open APIYesYes Widget APIYes Open API, Javascript API, and remote API to set up advanced chat behavior.Yes https://developers.smartsupp.com/YesNoYes Free APIYes Free API
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Livechat & Chatbot
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Feb. 14th 2024 5:21:22 PM
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