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LiveChatOlarkSnapEngageUserlikep3chatSmartsuppZendesk ChatiAdvizeNetrox SCeAssistance Pro Live chat SolutionHeyBubbleTarget FirstCrisp
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Description

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat livechatinc.com/...

Product Tour livechatinc.com/...

Features list livechatinc.com/...


The fastest way to help customers

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

Userlike is a unique and powerful software for live chat and customer messaging. It offers companies a central inbox for all customer messages from various channels such as website chat, WhatsApp, Facebook Messenger, Telegram, SMS and more.

Messages are processed using professional service features such as message templates, live translations, file sharing, intelligent routing and browser-based video calls, including screen sharing.

With Userlike’s AI Automation Hub you can create self-service tools, such as AI chatbots, smart FAQ pages and interactive contact forms to automate your service.

Userlike is a GDPR-compliant customer communication software with a secure data infrastructure hosted on German servers. Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size.

P3chat was an easy to use live chat solution supporting Skype and Google Talk and having 20+ language support.

To find a replacement you can have a look at this comparison: compare-live-chat-support-software-help
P3chat was specialized on converting visitors into customers and is a great tool for every sales person to become a sales ninja.

The great advantage is that you can use single widget code on multiple websites without restriction.

Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers.

Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.

Why choose Smartsupp?

  • the only product that combines live chat, chatbots and video recordings
  • automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop
  • access real-time visitor list enriched with e-commerce data
  • see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale
  • we offer human customer service in 7 different languages
  • GDPR compliant, we securely store your data in the European Union and comply with strict EU data protection laws

Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

iAdvize is a conversational commerce platform that is used in 40 different countries. The platform enables businesses to engage their customers and prospects, whether they’re on the website or on social media, from one chat, voice and video messaging solution. Visitors can get real-time advice from customer service associates but also from advocates, members of the brand community via ibbü – an on-demand pool of experts.

More features: iadvize.com/...

Netrox SC is live chat software for real-time sales and customer support on the website.

Netrox SC has both free and inexpensive paid versions. 14-day trial period for testing PRO features.

Free live chat version has no time or chat limits and fits small websites perfectly.

  • Netrox SC provides powerful engagement system with unlimited engagement scripts for PRO subscription plan.
  • Fully customizable chat widgets. Powerful designer tool and the ability for complete replacement of native widget with your own code.
  • Incoming chat request queue allows for creating multiple lines of service.
  • Third-party systems integration is implemented as universal request builder. Prepared patterns are triggered by chat agents manually or by binding it to events such as closing the chat.
  • and more

eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days.

With HeyBubble you can track your visitors in real time and engage them to chat, providing excellent customer service, allowing customers to ask questions before making a purchase on your website.

HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.

HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.

HeyBubble is a New York based company

TargetFirst formerly Watcheezy, is an easy to use intelligent live chat for websites.

1.Monitor visitors on your website in real time

2. Receive alerts to target higher value visitors

3. Helpfully engage and convert.

Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction.

Add a sales guy to your website.

Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service.

We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting.
Crisp is a livechat designed for startups and really simple to use
Crisp allows to manage users across multiple websites
Apps (iOS, Android, Mac & Windows) are available
Video
Free trial periodYes 14 days, no credit card required.Yes Free plan, & all paid plans have 14 days free trialYes 15 daysYes 14 days - no credit card required - Free plan availableYes 14 days free trialYes 14 daysYes 7 days - Apply here: http://www.iadvize.com/en/free-trial/Yes 14 days + Completely free versionYes 15 days - Try full features, no credit card requiredYes 14 Days, and Freemium packageYes 15 days free trialYes 14 jours d'essai
Pricing plans
  • Starter Plan: $20 / month / account
  • Team Plan: $41 / month / account
  • Business Plan: $59 / month / account
  • Enterprise Plan

There's no limit of active chats going at any one time.

  • $29/month per seat

Save 35% with a 2 year commitment.
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
  • Free Plan: 1 Widget; 1 Seat; All the core features
  • Userlike Team (€90/month): 4 Widgets; 4 Seats; 2 Messaging-Apps ; All the core features; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access
  • Userlike Corporate (€290/month) : 10 Widgets; 10 Seats; 4 Messaging-Apps; All the core features; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access, AI Automation Hub, Chatbot, Analytics
  • Userlike Flex (Ask for quote) : 10+ Widgets; 10+ Seats; 4+ Messaging Apps; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access, AI Automation Hub, Chatbot, Analytics, White Label, Advanced routing, Professional onboarding, Organizations, Dedicated manager account
  • Starter - $4.4/mo (for individual users)
  • Lite - $5.59/mo (for small businesses)
  • Advanced - $11.19/mo
  • FREE: free forever for up to 3 agents
  • STANDARD: 19.5 € / month / 3 agents
  • PRO: 48 € / month / 3 agents
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • Free Lite version
    1 concurrent agent. Up to 20K visits/month
  • Basic
    $ 9 per agent/month billed annually.
    $ 15 per agent billed monthly
  • Pro
    $ 14 per agent/month billed annually.
    $ 24 per agent billed monthly
  • netroxsc.com/...

After the free trial period, user can subscribe live chat solution for Basic Plan:

  • 1 month at $7 (1 Operator)
  • 3 months subscription at $20 (1 Operator)
  • 6 months subscription at $38 (1 Operator)
  • 1 year subscription at $67 (1 Operator)
  • Free Trial - 14 days, no credit card required
  • Free Start-up plan - $0 forever (for individual users)
  • PRO plan - $15/mo
  • ADVANCED plan - $23/mo
  • Eezy Chat - $11/mo
  • Eezy Start - $49/mo
  • Eezy Pro - $99/mo
Free
Launch dateJun. 25th 2002 Aug. 1st 2009 Oct. 1st 2008 Mar. 1st 2012 Feb. 1st 2011 Apr. 1st 2013 Jan. 8th 2010 2011 Apr 11Jan. 23rd 2013 Jan. 1st 2013 Jan. 27th 2011 Nov. 1st 2015
Features
Web-based ApplicationYes Compatible with all up-to-date browsers.YesYesYesYes Rich Web ClientYesYesYes PHP Web applicationYesYesYes Full HTML5 and Javascript Web applicationYes Compatible with all up-to-date browsers.Yes Responsive
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)Yes Jabber compatibleYesYes XMPP (Jabber)-NoYes All Jabber compatible IMs and a very unique Skype integrationNoYes Slack
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X.Yes through IM clientsYes Through Google-talk and Skype IM clients on both Mac and WindowsYes Compatible with instant messengers for Windows and MacYes Through IM clients on desktop and mobileYes XMPP (Jabber) : Pidgin, Adium- Through IM clientsYes Available on every computer through a internet navigatorNo Web-interface with desktop notificationsYes Windows PlatformYes Using Instant Messaging systemsYes Available for windows and OS DesktopYes
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.No No native app, but any Jabber/XMPP app will workNo No native app (any Google Talk client or Skype)Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)Yes (any Skype, Google Talk or XMPP client)Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)NoYes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.Yes Android, iOS, Windows PhoneYes Web console for mobile devicesYes Any Skype or Jabber compatible mobile appYes Mobile application for Iphone, Ipad and ANdroid DevicesYes iOS, Android
Works for customers on mobile devices?Yes Optimized for mobile devices does not require Flash to work.YesYesYes Optimized for mobile devices (smartphone & tablet)Yes Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP)Yes fully responsive chat boxYes Works on some mobile devices. HTML5 dashboardYes yes - optimised for mobile devicesYes Adapts to the deviceYes works on all smartphones such as iPhone, iPad, Android & Blackberry devicesYes YesYes Watcheezy is multiplateform (Computer, Mobile and Touchpad)Yes
Chat statisticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).YesYes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking APIYes Message History, rules performance.YesYesYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYes Chats summary and detailsYes Complete chat statistics with reports and analyticsYes Amazing statistics and reportsYes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)Yes
Multi-siteYes There's no limit. One account can be used to manage multiple websites.YesYes Unlimited in all plansYes Integrate single or multiple widget per site by group, type of support or user behavior.Yes Via DepartmentsYes no extra chargeYesYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes Unlimited websites.Yes Unlimited site accessYes UnlimitedYes Unlimited number of websites with Eezy offersYes Unlimited
Multiple operatorsYes Every user can have their own account. Different agent roles available.YesYesYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.YesYesYesYes UnlimitedYesYes Depends upon subscription packageYes Yes, For PRO and ADVANCED packages onlyYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.Yes Unlimited
Conversation transcriptsYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.YesYesYes Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM.YesYesYesYes UnlimitedYesYes Saved both on server and on local systemYes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts availableYes Full conversation transcripts available and downloadableYes
Offline messagesYes Offline messages are saved as tickets, forwarded to a help desk or email address.Yes Messages sent to an email address(es) or into a CRM.YesYes Yes. Synchronous and asynchronous communication modeYesYesYesYesYes Storing in system, sending to emailYesYes Sent to email addressYes Offline messages are saved and sent by emailYes E-mail can be replied
CobrowsingYes With the use of a 3rd party application.Yes push webpagesYesYes Guide your visitor to any page of your website.NoYes Screen recordingNoYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserNoYesNoYes See in real time exactly waht does your visitorsYes
Visual customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planYes Fully customizable and text customization-YesYesYes Graphic design customisation: interface to customize the chat window as you wantYes Fully customizable. Colors, dimensions, inscriptions, ... Designer tool or HTML-code upload on your choiceYes Fully customizable as per user requirements. Lots of presets available with option to use custom images and textYes Several themes and text customization + multiple action buttons and your company logoYes Customize the live chat module directly in the back officeYes
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.Yes Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats informationYes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customersYesYes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYes Geo, Useragent, Pages, Referrer, Search query, AdSystem, Custom fields, ...Yes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical addressYes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...)Yes See chat users types in real-time, country, town, social networks, etc
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Using 3rd Party MacrosYes With shortcutsYes Easily create chat macros and sort them into groups.YesYesYesYes Canned responses plus smart answers that are automatically generated.Yes Canned messages with folders, autocomplete and live search. Both common and personal.Yes Canned responses available, Can be created by both admin and operators.Yes Shortcuts using # symbol in the chatYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.- Soon
International supportYes 40+ languages available.YesYes 26 languagesYes Multilingual-SupportYes >20 languagesYes Chat support in English, French and CzechYesYes Multilingual support: French, English, Spanish and German.Yes English, RussianYes 20 LanguagesYesYes 6+languages availableYes 25 languages
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.YesYesYes See at what url your chat partners are and how they navigate over your site.-Yes Visitor recordingNoYesYesYesYes Every pages, from referrer to current page with associated time spentYes The user's browsing path is displayed in real-time to provide details on visited pages.Yes Real-time
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes type !transfer command to transfer to all available operators, transcript link shows to new operatorYes Transfer easily between agents, tiers and groupsYes Conversation including chat transcripts can be forwarded to other operators.Yes !r command in IM apps, one-click in RWC.YesYesYes Transfer from Agent to Agent, from expert to agent but also from bot to agent.Yes Can be transferred to operator or department. Additional feature is invitation of another operator for joint service.Yes Transfer within operators from same, different departments and reference chat generated for each transferred chatYes To a specific operator, a group of operator or the first available operatorYesYes Shared inbox between operators. What you see is what your team see
Custom extensionsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github, Pipedrive, Slack and many more.Yes Javascript API, Integration with Zendesk, Happyfox, ..YesYes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes API: Salesforce, Zendesk...YesYes Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, ShopifyYes APIYes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & PowerboutiqueYes 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, Zendesk
Proactive chat triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes Fully customizable rule-based triggersYes Proactive chat implementation engages with the visitor on behalf of an agent currently online.Yes Fully CustomizableYesYesYesYes Intelligent Targeting rules. Fully customizable based on scoring and criteria.Yes In PRO plan. Unlimited number of triggers with unlimited condition tree depth. Simple time-based auto-invitation for BASIC plan.YesYes By time spentYes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with themYes
Visitor MonitoringYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.NoYes Available while user is connectedYes Via Rich Web ClientYesYesYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYesYes Complete details through ‘visitors’ section from Operator consolesYesYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit historyYes
Video chatNoNoNoYesNoNo Visitor recordingNoYes Human support via video chat. The user can decide whether they are visible or not.NoNoNoNo- Soon
Remote screenshotYes With the use of a 3rd party application.NoYesYesNoYes Screen recordingNoNoNoNoYes- Soon
APIYes Open APIYes http://www.olark.com/docsYesYes Open API, Javascript API, and remote API to set up advanced chat behavior.Yes Widget APIYes https://developers.smartsupp.com/YesYes Free APIYes Javascript API, Open APINoYesYes Free APIYes Api Javascript, REST
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Livechat & Chatbot
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Stephane Loirat
Feb. 14th 2024 5:21:22 PM
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