Top Four Chat Softwares

Business > Enterprises > Livechat
0
2017-08-04 08:51:17
LiveChatComm100LivePersonSnapEngage
Image
Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://livechat.comm100.com/http://www.liveperson.com/http://www.snapengage.com/
Like 32 13 0 14
Description

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/


The fastest way to help customers

Comm100 Live Chat is the enterprise-grade live chat software for website that's entirely hosted by Comm100. Comm100 live chat software promotes your sales, reduces your operating costs & increases your customer satisfaction.

LivePerson enables businesses to chat with prospects and customers. LivePerson gathers a broad set of customer and business data, including historical, behavioral, operational, and third party data to help you understand your visitors. LivePerson live chat software includes a proprietary real time analytics to enhance your understanding of customer needs and business objectives.

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

Video tourhttp://www.youtube.com/watch?v=Yf0NkRSkFREhttp://www.youtube.com/watch?v=RvHo2vMnA9shttp://youtu.be/-nF-Z7lzLjwhttp://www.youtube.com/watch?v=YUt-hYPAPeY&context=C33271c1ADOEgsToPDskKjaoLRywFIDeR0vKBWX1PE
Free trial periodYes 30 days, no credit card required.Yes 14 days free trialYes 15 days
Pricing plans
  • Starter Plan: $16 / month / account
  • Regular Plan: $30 / month / account
  • Team Plan: $33 / month / account
  • Enterprise Plan: $50 / month / account
  • Enterprise Plus Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at: https://www.livechatinc.com/pricing/

  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
Launch date2002-06-252009-08-052008-10-01
Features
Web-based ApplicationYes Compatible with all up-to-date browsers.YesYesYes
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X.YesYesYes Through Google-talk and Skype IM clients on both Mac and Windows
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.Yes iPhone, AndroidYes for visitorsNo No native app (any Google Talk client or Skype)
Works for customers on mobile devices?Yes Optimized for mobile devices does not require Flash to work.Yes Comm100 offers the Live Chat program for mobile platforms including iPhone, BlackBerry, Android, Windows Mobile and Java based mobile platforms.YesYes
Chat statisticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).Yes All visitors' navigation history, chat transcripts and offline messages are saved and you can retrieve them whenever needed.YesYes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration
Multi-siteYes There's no limit. One account can be used to manage multiple websites.Yes Different chat styles for multiple sites.YesYes Unlimited in all plans
Multiple operatorsYes Every user can have their own account. Different agent roles available.YesYesYes
Conversation transcriptsYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.YesYesYes
Offline messagesYes Offline messages are saved as tickets, forwarded to a help desk or email address.YesYesYes
CobrowsingYes With the use of a 3rd party application.NoYesYes
Visual customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.YesYesYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes A 360 degree view of your website visitors, including name, status, current page, referrer, Geo info, IP address, browser type, etc.YesYes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.YesYesYes With shortcuts
International supportYes 40+ languages available.YesYesYes 26 languages
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.YesYesYes
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.YesYesYes Transfer easily between agents, tiers and groups
Custom extensionsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes API availableYesYes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...
Proactive chat triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes After defined delay timeYesYes Proactive chat implementation engages with the visitor on behalf of an agent currently online.
Visitor MonitoringYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.YesYesNo
Video chatNo Not available.NoYesNo
Remote screenshotYes With the use of a 3rd party application.Yes client can easily send a screenshot thanks to the builtin functionYesYes
APIYes Open API available.YesYes for visitor customization, agents...Yes
Social Networks
Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://livechat.comm100.com/http://www.liveperson.com/http://www.snapengage.com/
Twitterhttp://twitter.com/LiveChathttps://twitter.com/Comm100Corphttp://twitter.com/livepersonhttp://twitter.com/snapengage
Facebookhttp://facebook.com/LiveChathttps://www.facebook.com/comm100http://www.facebook.com/LivePersonInchttps://www.facebook.com/SnapEngage
Embed
  • 2017-08-04 08:51:17
    2017-08-04 08:51:17
  • Livechat
    English
  • Unlisted
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
    Manage backups

Comments

see older comments

Leave a comment

Build comparison tables or lists about everything !

It's free and fast to publish data into original tables

Create a table