LiveChat serves as a premium live chat and help
desk software for online sales and customer service.
LiveChat allows online businesses to interact with customers on their website and be more accessible.
Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.Key LiveChat advantages:
Why LiveChat https://livechatinc.com/why-livechat/
Product Tour https://livechatinc.com/tour/
Features list https://livechatinc.com/features/
The fastest way to help customers
|Comm100 Live Chat is the enterprise-grade live chat software for website that's entirely hosted by Comm100. Comm100 live chat software promotes your sales, reduces your operating costs & increases your customer satisfaction.|
LivePerson enables businesses to chat with prospects and customers. LivePerson gathers a broad set of customer and business data, including historical, behavioral, operational, and third party data to help you understand your visitors. LivePerson live chat software includes a proprietary real time analytics to enhance your understanding of customer needs and business objectives.
SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.
Keep all your conversations in your existing CRM or Help Desk.
|Free trial period||Yes 30 days, no credit card required.||Yes 14 days free trial||Yes 15 days|
There's no limit of active chats going at any one
Full pricing details available at: https://www.livechatinc.com/pricing/
|Web-based Application||Yes Compatible with all up-to-date browsers.||Yes||Yes||Yes|
|IM (Google Talk, Jabber...) integration||No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)|
|Desktop Applications||Yes Desktop apps for Windows and Mac OS X.||Yes||Yes||Yes Through Google-talk and Skype IM clients on both Mac and Windows|
|Native mobile application||Yes Mobile applications for iPad, iPhone, and Android devices.||Yes iPhone, Android||Yes for visitors||No No native app (any Google Talk client or Skype)|
|Works for customers on mobile devices?||Yes Optimized for mobile devices does not require Flash to work.||Yes Comm100 offers the Live Chat program for mobile platforms including iPhone, BlackBerry, Android, Windows Mobile and Java based mobile platforms.||Yes||Yes|
|Chat statistics||Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).||Yes All visitors' navigation history, chat transcripts and offline messages are saved and you can retrieve them whenever needed.||Yes||Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration|
|Multi-site||Yes There's no limit. One account can be used to manage multiple websites.||Yes Different chat styles for multiple sites.||Yes||Yes Unlimited in all plans|
|Multiple operators||Yes Every user can have their own account. Different agent roles available.||Yes||Yes||Yes|
|Conversation transcripts||Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts.||Yes||Yes||Yes|
|Offline messages||Yes Offline messages are saved as tickets, forwarded to a help desk or email address.||Yes||Yes||Yes|
|Cobrowsing||Yes With the use of a 3rd party application.||No||Yes||Yes|
|Visual customization||Yes Several chat window themes to choose from. CSS customization, branding and white label version are available.||Yes||Yes||Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan|
|Visitor details||Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.||Yes A 360 degree view of your website visitors, including name, status, current page, referrer, Geo info, IP address, browser type, etc.||Yes||Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.|
|Predefined responses||Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.||Yes||Yes||Yes With shortcuts|
|International support||Yes 40+ languages available.||Yes||Yes||Yes 26 languages|
|Clickpath Tracker||Yes The user's browsing path is displayed in real-time to provide details on visited pages.||Yes||Yes||Yes|
|Transfer to another operator||Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.||Yes||Yes||Yes Transfer easily between agents, tiers and groups|
|Custom extensions||Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.||Yes API available||Yes||Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...|
|Proactive chat triggers||Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.||Yes After defined delay time||Yes||Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online.|
|Visitor Monitoring||Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.||Yes||Yes||No|
|Video chat||No Not available.||No||Yes||No|
|Remote screenshot||Yes With the use of a 3rd party application.||Yes client can easily send a screenshot thanks to the builtin function||Yes||Yes|
|API||Yes Open API available.||Yes||Yes for visitor customization, agents...||Yes|