Zopim alternatives 2016

Business > Enterprises > Livechat
2018-02-12 21:38:09
Compare Zopim vs ArcChat.com vs Olark vs LiveChat vs HeyBubble vs Watcheezy vs OnOp Chat
ArcChat.comOlarkZopimLiveChatHeyBubbleWatcheezyOnOp Chat
DescriptionLive chat for small business. Very clean UI. No unnecessary options.

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out http://ArcChat.com

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/

The fastest way to help customers

With HeyBubble you can track your visitors in real time and engage them to chat, providing excellent customer service, allowing customers to ask questions before making a purchase on your website.

HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.

HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.

HeyBubble is a New York based company

Watcheezy is an easy to use intelligent live chat for websites.

1.Monitor visitors on your website in real time

2. Receive alerts to target higher value visitors

3. Helpfully engage and convert.

Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction.

Add a sales guy to your website.

Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service.

We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting.
OnOp Chat is a live chat software with an option to upgrade chat into video call. Thanks to its functions, OnOp Chat helps you to keep customers on the web, assist them, and increase sales.

OnOp Chat enables connection via all browsers and on all devices including mobile ones. It can be integrated into existing call centre or other internal system.

Free trial periodYes 14 daysYes Free plan, & all paid plans have 14 days free trialYes 14 daysYes 30 days, no credit card required.Yes 14 Days, and Freemium packageYes 15 days free trialYes 14 days, now free programs as well
Pricing plans
  • One plan 8.11 € (10 operators, unlimited departments, unlimited concurrent chats, unlimited conversations/month)
  • Loyal client discounts http://arcchat.com/price
  • Bronze Plan: $15 /month (1 operator...),
  • Gold Plan: $44 /month (4 operators, SSL security...),
  • Platinum Plan: $116 /month (8 operators, white label, SSL security...)
  • Ultimate Plan: $219 /month (15 operators, SSL security, white label, phone support...)
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • Starter Plan: $16 / month / account
  • Team Plan: $33 / month / account
  • Business Plan: $50 / month / account
  • Enterprise Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at: https://www.livechatinc.com/pricing/

  • Free Trial - 14 days, no credit card required
  • Free Start-up plan - $0 forever (for individual users)
  • PRO plan - $15/mo
  • ADVANCED plan - $23/mo
  • Eezy Chat - $11/mo
  • Eezy Start - $49/mo
  • Eezy Pro - $99/mo
  • Free Plan (up to 10 operators, unlimited sessions; offer till the end of 2015)
  • Standard $19.95 (1 operator per month, unlimited sessions)
Launch date20152009-08-012002-06-252013-01-012011-01-272015-07-01
Web-based ApplicationYes Simplified UI for small businessYesYesYes Compatible with all up-to-date browsers.Yes Full HTML5 and Javascript Web applicationYes Compatible with all up-to-date browsers.Yes
IM (Google Talk, Jabber...) integration-No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)Yes All Jabber compatible IMs and a very unique Skype integrationNo
Desktop ApplicationsYes through IM clients- Through IM clientsYes Desktop apps for Windows and Mac OS X.Yes Using Instant Messaging systemsYes Available for windows and OS DesktopNo Browser-based
Native mobile applicationYes Free for Android. iOS coming 2016.No No native app, but any Jabber/XMPP app will workNoYes Mobile applications for iPad, iPhone, and Android devices.Yes Any Skype or Jabber compatible mobile appYes Mobile application for Iphone, Ipad and ANdroid DevicesNo Browser-based
Works for customers on mobile devices?Yes Chat becomes smaller and expands on click. Works on any modern browser, does not require FlashYesYes Works on some mobile devices. HTML5 dashboardYes Optimized for mobile devices does not require Flash to work.Yes YesYes Watcheezy is multiplateform (Computer, Mobile and Touchpad)Yes
Chat statisticsYesYesYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).Yes Amazing statistics and reportsYes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)Yes Advanced statistics for assessment of operators' performance, history, detailed information about every session
Multi-siteYes UnlimitedYesYesYes There's no limit. One account can be used to manage multiple websites.Yes UnlimitedYes Unlimited number of websites with Eezy offersYes
Multiple operatorsYes 10 operators per site for same priceYesYesYes Every user can have their own account. Different agent roles available.Yes Yes, For PRO and ADVANCED packages onlyYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.Yes
Conversation transcriptsYes All, missed or none. Also available in DashboardYesYesYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.Yes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts availableYes Full conversation transcripts available and downloadableYes For both operators and clients
Offline messagesYesYes Messages sent to an email address(es) or into a CRM.YesYes Offline messages are saved as tickets, forwarded to a help desk or email address.Yes Sent to email addressYes Offline messages are saved and sent by emailYes Customizable offline form
CobrowsingYes You can see where user is navigatingYes push webpagesNoYes With the use of a 3rd party application.NoYes See in real time exactly waht does your visitorsNo
Visual customizationYes 75+ options & 1-click palettesYes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYesYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes Several themes and text customization + multiple action buttons and your company logoYes Customize the live chat module directly in the back officeYes Fully customizable chat window, buttons, texts
Visitor detailsYesYes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYesYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...)Yes
Predefined responsesYes Using 3rd Party MacrosYesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Shortcuts using # symbol in the chatYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes
International supportYes 1 click translation to multi languages or custom translationYesYesYes 40+ languages available.YesYes 6+languages availableYes
Clickpath TrackerYesYesNoYes The user's browsing path is displayed in real-time to provide details on visited pages.Yes Every pages, from referrer to current page with associated time spentYes The user's browsing path is displayed in real-time to provide details on visited pages.Yes
Transfer to another operatorYes Operators see conversations and can join/leave at any momentYes type !transfer command to transfer to all available operators, transcript link shows to new operatorYesYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes To a specific operator, a group of operator or the first available operatorYesYes Grouping (departments, skills, etc.), transferring both operators and departments
Custom extensionsNo We've noticed it only brings more distraction for our clients.Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes APIYes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & PowerboutiqueYes
Proactive chat triggersYes Simple to understand "Auto actions" When... Then...Yes Fully customizable rule-based triggersYesYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes By time spentYes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with themYes Fully customizable proactive chat triggers
Visitor MonitoringYes Can see who and where are browsing right nowYes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.YesYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.YesYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit historyYes
Video chatNoNoNoNo Not available.NoNo Chat audio et vidéo utilisant le WebRTCYes Video call using WebRTC
Remote screenshotNoNoNoYes With the use of a 3rd party application.NoNoYes "Snapshot" function
APINo We've noticed it only brings more distraction.Yes http://www.olark.com/docsYesYes Open API available.YesYes Free APIYes
Social Networks
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Live chat widget
  • 2016-02-22 17:51:46
    2018-02-12 21:38:09
  • Livechat
  • Compare Zopim vs ArcChat.com vs Olark vs LiveChat vs HeyBubble vs Watcheezy vs OnOp Chat
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