Zopim alternatives 2016

Business > Enterprises > Livechat
1
2016-06-08 09:20:37
Compare Zopim vs ArcChat.com vs Olark vs LiveChat vs HeyBubble vs Watcheezy vs OnOp Chat
ArcChat.comOlarkZopimLiveChatHeyBubbleWatcheezyOnOp Chat
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Websitehttp://arcchat.com/http://www.olark.com/http://www.zopim.com/https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttps://www.heybubble.comhttp://fr.watcheezy.com/https://www.applicloud.com/en/onopchat
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DescriptionLive chat for small business. Very clean UI. No unnecessary options.

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out http://ArcChat.com

LiveChat is a premium live chat and help desk software that helps businesses provide amazing customer service and increase online sales!

Key LiveChat advantages:

  • Increase of sales conversion rate up to 25%
  • Instant customer contact with sales people
  • Increase of customer satisfaction and loyality
  • Stunning looks and social media fanbase generation

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/

With HeyBubble you can track your visitors in real time and engage them to chat, providing excellent customer service, allowing customers to ask questions before making a purchase on your website.

HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.

HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.

HeyBubble is a New York based company

Watcheezy is an easy to use intelligent live chat for websites.

1.Monitor visitors on your website in real time

2. Receive alerts to target higher value visitors

3. Helpfully engage and convert.

Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction.

Add a sales guy to your website.

Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service.

We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting.
OnOp Chat is a live chat software with an option to upgrade chat into video call. Thanks to its functions, OnOp Chat helps you to keep customers on the web, assist them, and increase sales.

OnOp Chat enables connection via all browsers and on all devices including mobile ones. It can be integrated into existing call centre or other internal system.

Free trial periodYes 14 daysYes Free plan, & all paid plans have 14 days free trialYes 14 daysYes Fully functional for 30 days, no credit card required.Yes 14 Days, and Freemium packageYes 15 days free trialYes 14 days, now free programs as well
Pricing plans
  • One plan 8.11 € (10 operators, unlimited departments, unlimited concurrent chats, unlimited conversations/month)
  • Loyal client discounts http://arcchat.com/price
  • Free Plan (1 operator with 20 conversations/month)
  • Bronze Plan: $15 /month (1 operator...),
  • Gold Plan: $44 /month (4 operators, SSL security...),
  • Platinum Plan: $116 /month (8 operators, white label, SSL security...)
  • Ultimate Plan: $219 /month (15 operators, SSL security, white label, phone support...)
  • Lite Plan Free (1 agent, 1 concurrent chat)
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)

No limits of concurrent chats.

  • Starter Plan: $16/month for 1 account
  • Regular Plan: $30/month for 1 account
  • Team Plan: $33/month per account
  • Enterprise Plan: $50/month per account
  • Enterprise Plus Plan: $149/month per account
  • Free Trial - 14 days, no credit card required
  • Free Start-up plan - $0 forever (for individual users)
  • PRO plan - $15/mo
  • ADVANCED plan - $23/mo
  • Freemium version (Up to 1 agent, 10 engagements, 50000 page views/month, limited features)
  • Eezy 1 - $39/mo (1 agent included, unlimited engagements, 100 000 page views/month, unlimited features)
  • Eezy 2 - $99/mo (1 agent included, unlimited engagements, 250 000 page views/month, unlimited features)
  • Eezy 3 - $199/mo (1 agent included, unlimited engagements, 500 000 page views/month, unlimited features)
  • Free Plan (up to 10 operators, unlimited sessions; offer till the end of 2015)
  • Standard $19.95 (1 operator per month, unlimited sessions)
Launch date20152009-08-012002-06-252013-01-012013-11-042015-07-01
Features
Web-based ApplicationYes Simplified UI for small businessYesYesYes Available on all known up-to-date browsers.Yes Full HTML5 and Javascript Web applicationYesYes
IM (Google Talk, Jabber...) integration-No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)Yes All Jabber compatible IMs and a very unique Skype integrationNo
Desktop ApplicationsYes through IM clients- Through IM clientsYes Desktop apps for Windows and Mac OS X (Mac)Yes Using Instant Messaging systemsNo Browser-based
Native mobile applicationYes Free for Android. iOS coming 2016.No No native app, but any Jabber/XMPP app will workNoYes Mobile apps for iOS and Android devices.Yes Any Skype or Jabber compatible mobile app-No Browser-based
Works for customers on mobile devices?Yes Chat becomes smaller and expands on click. Works on any modern browser, does not require FlashYesYes Works on some mobile devices. HTML5 dashboardYes Works on any modern browser, does not require Flash.Yes YesYes Watcheezy is multiplateform (Computer, Mobile and Touchpad)Yes
Chat statisticsYesYesYes Reports are focused on measuring chat efficiency, including quantity, performance, handle times, conversions reports and many other.Yes Amazing statistics and reportsYes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)Yes Advanced statistics for assessment of operators' performance, history, detailed information about every session
Multi-siteYes UnlimitedYesYesYes LiveChat can be added to multiple websites and customized per each.Yes UnlimitedYes Unlimited number of websites with Eezy offersYes
Multiple operatorsYes 10 operators per site for same priceYesYesYes Available, every operator can have their own account.Yes Yes, For PRO and ADVANCED packages onlyYes $15 per additional agentYes
Conversation transcriptsYes All, missed or none. Also available in DashboardYesYesYes All chats are stored in LiveChat and can be accessed later on.Yes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts availableYes Full conversation transcripts available and downloadableYes For both operators and clients
Offline messagesYesYes Messages sent to an email address(es) or into a CRM.YesYes Offline messages are saved as tickets in LiveChat, sent to a help desk or forwarded to a given email address.Yes Sent to email addressYesYes Customizable offline form
CobrowsingYes You can see where user is navigatingYes push webpagesNoYes Available via a 3rd party integration.NoYesNo
Visual customizationYes 75+ options & 1-click palettesYes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYesYes 4 distinct chat window themes to choose from. CSS customization, branding and white label version are available.Yes Several themes and text customization + multiple action buttons and your company logoYes Customize the live chat module directly in the back officeYes Fully customizable chat window, buttons, texts
Visitor detailsYesYes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYesYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...)Yes
Predefined responsesYes Using 3rd Party MacrosYesYes Canned responses are tag-based - by typing in #tag a corresponding answer pops up.Yes Shortcuts using # symbol in the chatYes Réponses pré-enregistrées. Ajout et modification par les conseillers ou le superagent.Yes
International supportYes 1 click translation to multi languages or custom translationYesYesYes 40+ languages available + option to customize localization.YesYes Disponible dans plusieurs languesYes
Clickpath TrackerYesYesNoYes The user's browsing path is displayed in real-time to provide details on visited pages.Yes Every pages, from referrer to current page with associated time spentYes Suivi du parcours de navigation, des interactions avec le site + engagement automatique et personnalisé en fonction du comportement du visiteur.Yes
Transfer to another operatorYes Operators see conversations and can join/leave at any momentYes type !transfer command to transfer to all available operators, transcript link shows to new operatorYesYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes To a specific operator, a group of operator or the first available operatorYesYes Grouping (departments, skills, etc.), transferring both operators and departments
Custom extensionsNo We've noticed it only brings more distraction for our clients.Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes LiveChat can be integrated with 60+ services, including Google Analytics, Facebook, Salesforce, Zendesk and many other 3rd-party applicationsYes APIYes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & PowerboutiqueYes
Proactive chat triggersYes Simple to understand "Auto actions" When... Then...Yes Fully customizable rule-based triggersYesYes LiveChat detects when visitors take certain actions on your website and issue chat invitations based on those actions.Yes By time spentYes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with themYes Fully customizable proactive chat triggers
Visitor MonitoringYes Can see who and where are browsing right nowYes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.YesYes LiveChat can be used to monitor multiple visitors at the same time. The details on browsing visitors can be filtered using built-in filters.YesYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit historyYes
Video chatNoNoNoNo Not available.NoNo Chat audio et vidéo utilisant le WebRTCYes Video call using WebRTC
Remote screenshotNoNoNoYes Available via integrations with 3rd party apps.NoNoYes "Snapshot" function
APINo We've noticed it only brings more distraction.Yes http://www.olark.com/docsYesYes Open API available.YesYes Free APIYes
Social Networks
Like 4 8 44 28 30 4 0
Websitehttp://arcchat.com/http://www.olark.com/http://www.zopim.com/https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttps://www.heybubble.comhttp://fr.watcheezy.com/https://www.applicloud.com/en/onopchat
Live chat widget
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  • 2016-02-22 17:51:46
    2016-06-08 09:20:37
  • Livechat
    English
  • Compare Zopim vs ArcChat.com vs Olark vs LiveChat vs HeyBubble vs Watcheezy vs OnOp Chat
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  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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Comments

  • voted for LiveChat (Like)
    Posted 2016-06-20 15:49:15 by Agnieszka Jaśkiewicz
  • voted for LiveChat (Like)
    Posted 2016-04-22 18:13:01 by daniel
  • voted for LiveChat (Like)
    Very good support and amazing mobile app. I love how you can customize your chat with CSS. 11/10 software in my opinion!
    Posted 2016-03-22 19:44:18 by Bartosz Rybitwa
  • Posted 2016-03-09 09:05:05 by EtuESPE
  • rated LiveChat: Prix 3
    Posted 2016-03-09 08:48:23 by EtuESPE
  • voted for this Comparison (Like)
    Posted 2016-02-22 17:53:03 by Nosira
  • voted for ArcChat.com (Like)
    Posted 2016-02-22 17:39:57 by Nosira
  • voted for ArcChat.com (Like)
    Posted 2016-02-22 17:04:47 by b527856
  • voted for ArcChat.com (Like)
    Posted 2016-02-15 18:56:03 by NewsFlow
  • suggested on HeyBubble to set Pricing plans to Free Trial - 14 days, no credit card required Free Start-up plan - $0 forever (for individual users. 30 chats per month only 1 concurrent chat) PRO plan - $15/mo ADVANCED plan - $23/mo
    Posted 2016-02-15 18:32:03 by gerbora
  • voted for ArcChat.com (Like)
    Posted 2016-02-15 16:53:26 by gerbora
  • voted for HeyBubble (Like)
    Posted 2016-01-12 00:40:00 by Jennifer Franca-Weatherall
  • voted for HeyBubble (Like)
    very easy to use...the skype on mobile app makes life so easy
    Posted 2015-09-14 16:08:51 by amindamyar
  • voted for HeyBubble (Like)
    Posted 2015-08-17 20:02:27 by YA
  • voted for HeyBubble (Like)
    Easy to install and easy to use. Is capable to be integrated with Skype which is a fantastic feature!
    Posted 2015-08-14 20:33:58 by Stephanie Medeiros
  • voted for HeyBubble (Like)
    Really easy to use and intuitive. Very practical.
    Posted 2015-08-14 18:09:56 by Ord
  • voted for HeyBubble (Like)
    Really excellent product. Since my company started using HeyBubble, chats with real prospects have increased dramatically. Also our telemarketing team is able to be more proactive by engaging directly with with visitors showing an active interest (by length of time on site, number of pages visited, etc.). They say 90% of the time they proactively trigger a chat, they are responded to. Excellent
    Posted 2015-08-13 22:39:31 by duck
  • voted for HeyBubble (Like)
    Very easy to use, great product !
    Posted 2015-08-13 14:56:12 by Isabelle Villeneuve
  • voted for HeyBubble (Like)
    Using HeyBubble really adds values to the service we are offering for our clients. It is easy to use and we clearly see results!
    Posted 2015-08-13 14:19:50 by jff
  • voted for HeyBubble (Like)
    Great product. I like the Skype integration
    Posted 2015-08-12 23:18:35 by Jay
  • voted for HeyBubble (Like)
    Posted 2015-08-12 14:10:06 by nesnesnes
  • voted for HeyBubble (Like)
    Posted 2015-08-11 23:19:55 by MAG
  • voted for HeyBubble (Like)
    Hey Bubble is so easy to use and works great on mobile and even in Skype!!!!
    Posted 2015-08-11 23:19:23 by Scott Armstrong
  • voted for HeyBubble (Like)
    Try HeyBubble. It's a great tool.
    Posted 2015-08-04 00:23:22 by Jeff32
  • voted for Zopim (Like)
    Posted 2015-02-24 09:38:27 by La Cho
  • voted for LiveChat (Like)
    We have been using LiveChat for several years now and they have been an excellent partner for our chat support agent service http://www.chatsmithonline.com/ we offer real time agents to watch over websites 24/7
    Posted 2015-02-20 00:30:16 by mdelatorre
  • voted for Zopim (Like)
    Easy to set up, just great
    Posted 2015-02-09 14:42:55 by Mercedes Elizabeth Barbuti Packer
  • voted for Watcheezy (Like)
    J'aime la possibilité de déclencher des alertes quand mes clients consultent leur page panier et le fait de pouvoir commencer une discussion avec eux. C'est facile à utiliser et plutôt intuitif. Je recommande
    Français Posted 2014-07-16 14:46:45 by Gigicoo
  • voted for Watcheezy (Like)
    Watcheezy is very easy to use and it boosts my sales ! I would recommend it a 100 times !
    Posted 2014-07-16 14:37:35 by Chloéé
  • voted for LiveChat (Like)
    Thanks for your Votes
    Posted 2014-07-08 11:17:48 by TLB
  • voted for Watcheezy (Like)
    Nouveau venu très efficace et très facile. En plus, c'est français !
    Français Posted 2014-05-23 10:32:55 by hervebgx
  • voted for HeyBubble (Like)
    Posted 2014-03-26 22:52:06 by David Amsallem
  • suggested on HeyBubble to set Pricing plans to - Forever Free plan - PRO plan starts at $15 per month - ADVANCED plan starts at $23 per month
    Posted 2014-02-18 22:48:13 by David Amsallem
  • suggested on HeyBubble to set Free trial period to yes 14 days
    Posted 2014-02-18 22:47:31 by David Amsallem
  • voted for Watcheezy (Like)
    The best tool to boost your online customer relationship
    Français Posted 2014-01-14 09:41:36 by Watcheezy
  • suggested on HeyBubble to set Proactive chat triggers to yes By time spent on pages and domains
    Posted 2013-12-12 16:34:21 by JohnM5
  • voted for LiveChat (Like)
    Posted 2013-11-02 01:06:44 by Sameer Kulkarni
  • voted for LiveChat (Like)
    Great software! Very easy and intuitive in use.
    Posted 2013-10-18 16:15:47 by s.golyski
  • voted for LiveChat (Like)
    Posted 2013-10-17 21:01:59 by jkuczkowska
  • voted for LiveChat (Like)
    Posted 2013-10-17 18:13:12 by Anny
  • voted for LiveChat (Like)
    Posted 2013-10-17 17:48:52 by Michał Kasjan Jastrzębowski
  • voted for Zopim (Like)
    Testé sur un site web Joomla et ça fonctionne bien. Nous avons utilisé la version gratuite. Nous allons migrer vers la version payante lorsque notre site web sera plus populaire, c'est sûr! Merci Zopim pour ce bon service. Steve
    Français Posted 2013-09-25 16:24:15 by Steve Gosselin
  • voted for HeyBubble (Like)
    I use http://www.heybubble.com and I am very satisfied ! So easy to use every day for our customer service and very useful tool to develop our business ! Thank you Hey Bubble !
    Posted 2013-07-26 22:45:19 by Tech1
  • voted for Olark (Like)
    Posted 2013-07-24 23:32:36 by A l'anis
  • voted for HeyBubble (Like)
    J'ai telechargé HeyBubble pour mon entreprise, pas d'installation necessaire, 100% Gratuit pour ceux qui s'inscrive sous la version beta, 100% efficace. Je recommande vivement.
    Français Posted 2013-06-27 20:55:27 by Thibault Corby
  • voted for Zopim (Like)
    nice design, reasonable prices. Using it actively on http://www.aaavitamins.com
    Posted 2013-06-26 07:50:51 by AllenF
  • voted for Olark (Like)
    I think it's time to create comparison http://www.p3chat.com vs Zopim
    Posted 2013-06-13 16:43:23 by andrew.wiles
  • voted for Zopim (Like)
    Posted 2013-06-02 21:46:30 by Wildstyle
  • voted for LiveChat (Like)
    nice tool
    Posted 2013-05-13 08:18:18 by Kernel Datarecovery
  • voted for HeyBubble (Like)
    very nice tool!
    Posted 2013-05-08 22:20:04 by Schake_admin
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