Zopim vs ArcChat.com
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Name | ArcChat.com | Zendesk Chat |
|---|---|---|
| Image |  |  |
| Website | zendesk.com/... | |
| Description | ArcChat.com was a Live chat for small business. | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. |
| Free trial period | Yes 14 days | Yes 14 days |
| Pricing plans |
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| Launch date | 2015 | |
| Features | ||
| Web-based Application | Yes Simplified UI for small business | Yes |
| IM (Google Talk, Jabber...) integration | - | |
| Desktop Applications | - Through IM clients | |
| Native mobile application | Yes Free for Android. iOS coming 2016. | No |
| Works for customers on mobile devices? | Yes Chat becomes smaller and expands on click. Works on any modern browser, does not require Flash | Yes Works on some mobile devices. HTML5 dashboard |
| Chat statistics | Yes | |
| Multi-site | Yes Unlimited | Yes |
| Multiple operators | Yes 10 operators per site for same price | Yes |
| Conversation transcripts | Yes All, missed or none. Also available in Dashboard | Yes |
| Offline messages | Yes | Yes |
| Cobrowsing | Yes You can see where user is navigating | No |
| Visual customization | Yes 75+ options & 1-click palettes | Yes |
| Visitor details | Yes | Yes |
| Predefined responses | Yes | |
| International support | Yes 1 click translation to multi languages or custom translation | Yes |
| Clickpath Tracker | Yes | No |
| Transfer to another operator | Yes Operators see conversations and can join/leave at any moment | Yes |
| Custom extensions | No We've noticed it only brings more distraction for our clients. | Yes Javascript API, Many integrations (Zendesk, Salesforce, etc) |
| Proactive chat triggers | Yes Simple to understand "Auto actions" When... Then... | Yes |
| Visitor Monitoring | Yes Can see who and where are browsing right now | Yes |
| Video chat | No | No |
| Remote screenshot | No | No |
| API | No We've noticed it only brings more distraction. | Yes |
| Social Networks | ||
| Like | Likes 4 | Likes 45 |
| Link | ArcChat.com | Zendesk Chat |
| Screenshot |  |  |
| Trial and Prices |
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| Affiliate / Credit Program | Yes Up to 41% in commision for all payments. 3 levels recommendation system. http://arcchat.com/earn | Yes Credit awarded for Referrals, even through "powered by" links. Affiliate program available. 50% of 1st month subscription, 10% of subsequent months for life |
| White Label solution | Yes | No |
| Live chat widget |  |  |
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