Zopim vs ArcChat.com

2016-06-08 09:20:37
DescriptionLive chat for small business. Very clean UI. No unnecessary options.

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out http://ArcChat.com
Free trial periodYes 14 daysYes 14 days
Pricing plans
  • One plan 8.11 € (10 operators, unlimited departments, unlimited concurrent chats, unlimited conversations/month)
  • Loyal client discounts http://arcchat.com/price
  • Lite Plan Free (1 agent, 1 concurrent chat)
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
Launch date2015
Web-based ApplicationYes Simplified UI for small businessYes
IM (Google Talk, Jabber...) integration-
Desktop Applications- Through IM clients
Native mobile applicationYes Free for Android. iOS coming 2016.No
Works for customers on mobile devices?Yes Chat becomes smaller and expands on click. Works on any modern browser, does not require FlashYes Works on some mobile devices. HTML5 dashboard
Chat statisticsYes
Multi-siteYes UnlimitedYes
Multiple operatorsYes 10 operators per site for same priceYes
Conversation transcriptsYes All, missed or none. Also available in DashboardYes
Offline messagesYesYes
CobrowsingYes You can see where user is navigatingNo
Visual customizationYes 75+ options & 1-click palettesYes
Visitor detailsYesYes
Predefined responsesYes
International supportYes 1 click translation to multi languages or custom translationYes
Clickpath TrackerYesNo
Transfer to another operatorYes Operators see conversations and can join/leave at any momentYes
Custom extensionsNo We've noticed it only brings more distraction for our clients.Yes Javascript API, Many integrations (Zendesk, Salesforce, etc)
Proactive chat triggersYes Simple to understand "Auto actions" When... Then...Yes
Visitor MonitoringYes Can see who and where are browsing right nowYes
Video chatNoNo
Remote screenshotNoNo
APINo We've noticed it only brings more distraction.Yes
Social Networks
Like 4 45
Trial and Prices
  • 14 days free
  • One plan 8.11 € (10 operators, unlimited departments, unlimited concurrent chats, unlimited conversations/month)
  • Loyal client discounts http://arcchat.com/price
  • Free Plan (no absolute chat limits, 1 concurrent chats, 1 agent)
  • 9 dollars/month (1 agent)
  • 15 dollars/month (2 agents, customization)
  • 39 dollars/month (5 agents, customization)
  • 99 dollars/month (10 agents, customization, SLA)
Affiliate / Credit ProgramYes Up to 41% in commision for all payments. 3 levels recommendation system. http://arcchat.com/earnYes Credit awarded for Referrals, even through "powered by" links. Affiliate program available. 50% of 1st month subscription, 10% of subsequent months for life
White Label solutionYesNo
Live chat widget
  • 2016-02-15 18:23:03
    2016-06-08 09:20:37
  • English
  • Unlisted
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
    Manage backups


Leave a comment

Build comparison tables or lists about everything !

It's free and fast to publish data into original tables

Create a table