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Zopim vs. Smartsupp comparison

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Compare Zopim vs Smartsupp FREE live chat

Name
Zendesk ChatSmartsupp
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Websitezendesk.com/...smartsupp.com
Description

Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers.

Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.

Why choose Smartsupp?

  • the only product that combines live chat, chatbots and video recordings
  • automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop
  • access real-time visitor list enriched with e-commerce data
  • see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale
  • we offer human customer service in 7 different languages
  • GDPR compliant, we securely store your data in the European Union and comply with strict EU data protection laws
Free trial periodYes 14 days
Pricing plans
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • FREE: free forever for up to 3 agents
  • STANDARD: 19.5 € / month / 3 agents
  • PRO: 48 € / month / 3 agents
Launch dateApr. 1st 2013
Features
Web-based ApplicationYesYes
IM (Google Talk, Jabber...) integration-Yes XMPP (Jabber)
Desktop Applications- Through IM clientsYes XMPP (Jabber) : Pidgin, Adium
Native mobile applicationNoYes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)
Works for customers on mobile devices?Yes Works on some mobile devices. HTML5 dashboardYes fully responsive chat box
Chat statisticsYesYes
Multi-siteYesYes no extra charge
Multiple operatorsYesYes
Conversation transcriptsYesYes
Offline messagesYesYes
CobrowsingNoYes Screen recording
Visual customizationYesYes
Visitor detailsYesYes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers
Predefined responsesYesYes
International supportYesYes Chat support in English, French and Czech
Clickpath TrackerNoYes Visitor recording
Transfer to another operatorYesYes
Custom extensionsYes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes
Proactive chat triggersYesYes
Visitor MonitoringYesYes
Video chatNoNo Visitor recording
Remote screenshotNoYes Screen recording
APIYesYes https://developers.smartsupp.com/
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Websitezendesk.com/...smartsupp.com
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Compare Zopim vs Smartsupp FREE live chat
Livechat & Chatbot
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sandera
May 22nd 2023 10:53:37 AM
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