Zopim vs. Smartsupp comparison
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Compare Zopim vs Smartsupp FREE live chat
Compare Zopim vs Smartsupp FREE live chat
Name | Zendesk Chat | Smartsupp |
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Website | zendesk.com/... | smartsupp.com |
Description | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. | Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers. Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites. Why choose Smartsupp?
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Free trial period | Yes 14 days | |
Pricing plans |
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Launch date | Apr. 1st 2013 | |
Features | ||
Web-based Application | Yes | Yes |
IM (Google Talk, Jabber...) integration | - | Yes XMPP (Jabber) |
Desktop Applications | - Through IM clients | Yes XMPP (Jabber) : Pidgin, Adium |
Native mobile application | No | Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone) |
Works for customers on mobile devices? | Yes Works on some mobile devices. HTML5 dashboard | Yes fully responsive chat box |
Chat statistics | Yes | Yes |
Multi-site | Yes | Yes no extra charge |
Multiple operators | Yes | Yes |
Conversation transcripts | Yes | Yes |
Offline messages | Yes | Yes |
Cobrowsing | No | Yes Screen recording |
Visual customization | Yes | Yes |
Visitor details | Yes | Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers |
Predefined responses | Yes | Yes |
International support | Yes | Yes Chat support in English, French and Czech |
Clickpath Tracker | No | Yes Visitor recording |
Transfer to another operator | Yes | Yes |
Custom extensions | Yes Javascript API, Many integrations (Zendesk, Salesforce, etc) | Yes |
Proactive chat triggers | Yes | Yes |
Visitor Monitoring | Yes | Yes |
Video chat | No | No Visitor recording |
Remote screenshot | No | Yes Screen recording |
API | Yes | Yes https://developers.smartsupp.com/ |
Social Networks | ||
Like | Likes 45 | Likes 8 |
Website | zendesk.com/... | smartsupp.com |
Screenshot | ||
Live chat widget |
User reviews and comments
I like the innovative ideas you share with us. I really appreciate this kind of stuff. send gifts to Pakistan
Beta testing
In 1 year payment.
that is not video chat, it is only recording of visitors on the web
coming soon