History of OggFlow

Last update 2017-10-14 16:08:10 Creation date 2013-07-22 18:50:15
  • Pricing plans
    • Basic 1 Agent Facebook Pages, google mail, Twiter FREE
    • Starter ^ + 3 Members + Web Phone calling 14.95
    • Business ^ + 6 Members +Toll Free Number and Wholesale Minutes 29.95
    • Large ^ + 16 Members 79.95
    • Extreme ^ + 40+ Members + dedicated server 199.95
    Web-based Application
    yes Responsive
    IM (Google Talk, Jabber...) integration
    yes Full live chat agent channel over Google Hangouts
    Desktop Applications
    yes Live Chat, Web Phone
    Native mobile application
    yes Native Android and iOS
    Works for customers on mobile devices?
    yes Yes customers can call into support app over WebRTC (browser) or using mobile calling.
    Chat statistics
    yes Yes including website and support channel analytics.
    Multi-site
    yes Supports unlimited sites.
    Multiple operators
    yes One operator in free version, multiple agents and level 2 experts.
    Conversation transcripts
    yes Yes, customer can request and email at end of live chat.
    Offline messages
    yes Yes Supports Office Hours and collects info automatically when closed.
    Visual customization
    yes Full CSS customization of chat widget available.
    Visitor details
    yes Tracks pages and how many visits.
    International support
    - coming soon, full UTF-8 Support
    Clickpath Tracker
    no
    Transfer to another operator
    yes Can transfer and requeue back to agent pool.
    Video chat
    - Audio web chat, video on the way.
    Website Phone
    yes Customers can click the phone option (next to the live chat button) and immediately place a call into the support agents through the browser.
    Toll Free Number
    yes Toll Free number included with live chat widget which is directed to the agent queue and is answered in the OggFlow application.
    Posted 2017-10-14 16:08:10 by Shawn
  • Back end
    Runs on linux server.
    Posted 2017-10-14 15:35:50 by Shawn
  • Google+
    https://plus.google.com/+planzone
    Français Posted 2014-07-17 12:11:18 by Clarita92
  • License
    Proprietary
    Saas
    yes
    Free plan
    yes
    Starting price
    14 USD / month
    Price
    49 USD /month
    Posted 2013-07-26 22:58:47 by Vanina
  • Description

    When a customer needs help… Oggflow offers support ticketing through any channel.

    • With just a few clicks, Oggflow lets you set up a beautiful, customizable live chat widget that feeds right into Oggflow. So, when people need help on your website … they can just click on the widget and start a one-on-one conversation with agents or team members.
    • Oggflow supports email integration that can listen for inbound emails in specific folders, automatically create tickets and associate them with projects and teams.
    Posted 2013-07-26 22:46:59 by Vanina
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