History of Zendesk

Last update Sep. 19^th 2022 9:18:06 PM

Creation date May 16^th 2011 9:25:27 AM

Vanina on Sep. 19^th 2022 9:18:06 PM
Remote screenshot
no
Proactive chat triggers
yes
Clickpath Tracker
no
Predefined responses
yes
Works for customers on mobile devices?
yes
IM (Google Talk, Jabber...) integration
-
Pricing plans
- Basic Plan $11.20 per agent/mo (unlimited chats)
- Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
- Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
Free trial period
yes 14 days
Alexis on Oct. 23^rd 2020 1:40:11 PM
Compatible SSL
yes
Alexis on Sep. 29^th 2015 9:03:07 PM
Twitter
https://www.twitter.com/zendesk
Facebook
https://www.facebook.com/zendesk
Jvideodesk on Sep. 29^th 2015 4:54:17 PM
Pricing
plans payants: * rgular: 29 dollars/mois (1 agent) * plus: 59dollars/mois (1 agent) * enterprise: 119 dollars/mois (1 agent)
Chat textuel
yes
Co-navigation
yes
Multilingue
yes
Multi-Site Deployment
yes
Statistics
yes
Personnalisation de l'interface
yes
Predefined responses
yes
API
yes
Avis clients
http://www.iadvize.com/fr/clients/
Facebook
http://www.facebook.com/iadvize.france
Twitter
http://twitter.com/iadvize
Pascal KOTTE on Mar. 24^th 2013 11:30:15 PM
Multi-language
yes
Pascal KOTTE on Mar. 24^th 2013 10:15:06 PM
Free version
- Trial 30d
Price Advanced
1200 USD /y/agent
Price
288 USD /y/agent
Pascal KOTTE on Mar. 11^th 2013 1:43:08 AM
Sent emails
yes
Web
yes
On Premise Version
no
networkedhelpdesk.org
yes
Social Networks Integration
yes
LDAP/AD integration
yes
Group User Controls
- price max
Pascal KOTTE on Mar. 11^th 2013 1:37:10 AM
SaaS
yes
Email Support
- price 2 only
Phone Support
- price 3
Free version
no
Starting price
20 USD /y/agent max 3
Price
288 USD /y/agent to 1200$
Mobile support
yes
Yacine Elhamdaoui on Dec. 25^th 2012 10:14:42 PM
Visual customization
yes
Cobrowsing
yes
Yacine Elhamdaoui on Dec. 25^th 2012 10:12:55 PM
Web-based Application
yes
Yacine Elhamdaoui on Dec. 25^th 2012 9:52:40 PM
Desktop Applications
yes
Yacine Elhamdaoui on Dec. 25^th 2012 8:37:04 PM
Image
http://socialcompare.com/u/1212/zendesk-logo_86ae5acca4b92cc525a9ce3d414185e3.png http://socialcompare.com/u/1212/zendesk-logo-1k28j4qp.png
Yacine Elhamdaoui on Dec. 25^th 2012 12:44:51 AM
Trial and Prices
plans payants: * rgular: 29 dollars/mois (1 agent) * plus: 59dollars/mois (1 agent) * enterprise: 119 dollars/mois (1 agent)
Video
http://www.zendesk.com/demo
International support
yes
Affiliate / Credit Program
yes
API
yes
Native mobile application
yes
Chat statistics
yes
Multi-site
yes
Multiple operators
yes
Conversation transcripts
yes
Visitor details
yes
Visitor Monitoring
yes
Offline messages
yes
Transfer to another operator
yes
Custom extensions
yes
Video chat
yes
Yacine Elhamdaoui on Dec. 21^st 2012 2:31:26 PM
Description
Zendesk fournit un logiciel de service clientèle basé sur le nuage. Zendesk est une façon facile et rapide pour fournir un service clientèle de qualité
Trial and Prices
plans payants: * rgular: 29 dollars/mois (1 agent) * plus: 59 dollars/mois (1 agent) * enterprise: 119 dollars/mois (1 agent)
Sachin Jadhav on Nov. 28^th 2012 9:43:17 PM
Email Parsing
yes
Multi-Language Staff and Client Portals
yes
Two-Way Email Parsing
yes
Ticket Billing
no
Multiple Company Support
no
Multiple Product Support
no
WorkFlow
no
Automation
yes
WYSIWYG
yes
Service Level Agreement (SLA)
yes
Alerts / Escalation
-
SMS Alerts
yes
Ticket Views
yes
Social Network Integration
yes
WHMCS Integration
yes
Satellite Feature
no
Client Management
yes
Custom Fields
yes
3rd Party Integration and Hooks
no
Custom Reporting
no
Ticket Pinning
no
Calendar
yes
Paul M on May 16^th 2011 9:26:21 AM
Website
http://www.zendesk.com
Paul M on May 16^th 2011 9:25:27 AM
Mode
70
Name
Zendesk
Viewer
public
Editor
public
Category
webmaster

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