chat.io

Business > Enterprises > Livechat
2017-07-18 18:04:16

Chat.io's integrated multichannel chat platform combines live chat, real-time visitor monitoring, and Messenger to increase online sales, improve customer support and customer satisfaction scores.

From answering support queries to onboarding new customers, it can be used to facilitate every aspect of running a business.

Hosting, retail, travel, governmental, manufacturing, education, finance – any industry can benefit from chat.io's communication platform. Chat.io makes it easy to talk to website visitors and regular customers, regardless of the channel they are using - website, email, SMS or social media services.

Sign up for free at https://chat.io/
chat.io
Websitehttp://chat.io/?utm_source=socialcompare.com&utm_medium=referral&utm_campaign=socialcompare_listing
Like 0
Video tour
Free trial periodYes 14 days - no credit card, no commitments.
Pricing plansPricing starts at $10 / month / agent

There is no limitation as to the number of chats, number of agent profiles.
Launch date2017-07-07
Features
Web-based ApplicationYes Works with all up to date browsers.
IM (Google Talk, Jabber...) integration
Desktop ApplicationsYes Planned release date for desktop applications for both Mac OSX and Windows is July 2017
Native mobile applicationYes Available for both iOS and Android devices.
Works for customers on mobile devices?Yes The chat widget is responsive on mobile devices.
Chat statistics
Multi-siteYes Multiple website support is available.
Multiple operatorsYes Comes with multiple user accounts. Different user roles available - agent, admin and owner.
Conversation transcriptsYes There's no expiration date on saved chat transcripts.
Offline messagesYes Offline messages are stored within the app, allowing to provide 24/7 support.
Cobrowsing
Visual customization
Visitor detailsYes The origin of a customer’s visit, browsing history, time spent on any given page, and more, are displayed within the app.
Predefined responsesYes AI-powered canned responses with short tags.
International support
Clickpath TrackerYes The details on the origin of a customer’s visit, browsing history and time spent on any given page.
Transfer to another operator
Custom extensionsYes Add-ons and integrations available - Facebook Messenger and more.
Proactive chat triggers
Visitor Monitoring
Video chat
Remote screenshot
APIYes Open API and Javascript API are available.
Social Networks
Websitehttp://chat.io/?utm_source=socialcompare.com&utm_medium=referral&utm_campaign=socialcompare_listing
Twitterhttps://twitter.com/chatio
Facebook
  • 2017-07-18 18:04:16
    2017-07-18 18:04:16
  • Livechat
    English
  • Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL

Build comparison tables or lists about everything !

It's free and fast to publish data into original tables

Create a table