Jitbit HelpDesk

Business > Enterprises > Help Desk
2017-05-05 18:00:50
Online helpdesk software
Jitbit HelpDesk
Websitehttps://www.jitbit.com/helpdesk/
Like 3
Launch date2006
CreatorJitbit
LicenseProprietary, Commercial, Source Code License available
Implementation language(s)ASP.NET MVC, C#
Back endSQL Server
SaasYes
On Premise VersionYes
Free plan- 21 days free trial, free for bloggers, free for educational orgs
Starting price29 USD
Price200 USD for UNLIMITED users on the "enterprise" plan
Overall rating5.0 1 rating
Video tourhttps://youtu.be/lweh8JW6NTc
APIYes
Social Networks IntegrationYes
Trial and Prices
Chat statistics
Native mobile applicationYes
Conversation transcripts
Offline messages
Visual customizationYes
Multi-siteYes
Visitor detailsYes
International supportYes
Multiple operatorsYes
Transfer to another operatorYes
Custom extensions
Mobile supportYes
Multi-languageYes
Cobrowsing
Visitor MonitoringNo
Affiliate / Credit Program-
Sent emailsYes
CalendarYes
Video chat
WYSIWYGYes
Alerts / EscalationYes
Web-based ApplicationYes
Desktop ApplicationsNo
Free version- Trial 30 d
Phone Support
Email SupportYes
Service Level Agreement (SLA)Yes
Social Network IntegrationYes
Group User Controls
Custom FieldsYes
WebYes
Email ParsingYes
Multi-Language Staff and Client PortalsYes
Two-Way Email ParsingYes
Ticket BillingYes
Multiple Company SupportYes
Multiple Product SupportYes
WorkFlowYes
Automation
SMS Alerts
Ticket Views
WHMCS Integration
Satellite Feature
Client Management
3rd Party Integration and HooksYes
Custom ReportingYes
Ticket Pinning
LDAP/AD integrationYes
Price Advanced
  • 2012-09-22 14:15:47
    2017-05-05 18:00:50
  • Help Desk
    English
  • Public
    Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL

Comments

  • voted for this Item (Like)
    Posted 2017-05-05 17:52:17 by Max Al Farakh
  • rated this Item: Overall rating 5
    Been using this for 4 years, awesome
    Posted 2017-05-05 17:51:19 by vic
  • voted for this Item (Like)
    Posted 2017-05-05 17:48:50 by vic
  • voted for this Item (Like)
    Posted 2015-04-29 13:54:52 by jazbit

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