Kayako SupportSuite

Business > Enterprises > Help Desk
2016-02-15 17:05:10
Kayako vs Zendesk vs Vision Helpdesk vs PhaseWare Tracker
Kayako SupportSuite
Websitehttp://www.kayako.com/
Trial and Prices
  • 30 day free trial
  • on demand: starts from $29/month/staff
  • to install: starts from $599 one time fee for 10 staff

Launch date2001
Features
Chat statisticsNo
Multi-siteYes
Multiple operatorsYes
Conversation transcriptsYes
Offline messagesYes
CobrowsingNo
Visual customizationYes
Visitor detailsYes
Predefined responsesYes
Native mobile applicationNo
International supportYes
Clickpath TrackerYes
Transfer to another operatorYes
Custom extensionsNo
Proactive chat triggersYes
Visitor MonitoringYes
Affiliate / Credit ProgramNo
Remote screenshotYes
APIYes
Social Networks
Websitehttp://www.kayako.com/
Facebookhttp://www.facebook.com/kayako
Twitterhttp://www.twitter.com/kayako
Like 0
Helpdesk Features
Self Help / KB / ForumsYes
Email ParsingYes
Multi-Language Staff and Client PortalsYes
Two-Way Email ParsingYes
Ticket BillingNo
Multiple Company SupportNo
Multiple Product Support-
WorkFlowYes
AutomationYes
WYSIWYGYes
Service Level Agreement (SLA)Yes
Alerts / EscalationYes
SMS AlertsYes
Ticket ViewsYes
Social Network Integration-
WHMCS Integration-
Satellite FeatureNo
Client ManagementYes
Custom FieldsYes
3rd Party Integration and HooksYes
Custom ReportingYes
Ticket PinningNo
CalendarYes
  • 2011-01-01 22:00:36
    2016-02-15 17:05:10
  • Help Desk
    English
  • Public
    Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL

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