WhosOn

Business > Enterprises > Livechat
2014-07-08 13:27:26
UK's Leading Live Chat Software, enjoy benefits of live chat, real-time visitor monitoring and proactive invites. Installing online chat software couldn't be easier.

Our comprehensive analytics software has over 80 reports, you can track and monitor the behaviour of your Visitors and analyse Agent Productivity to gain a better understanding of how your site and staff are performing.

Our software now uses latest translation technology to translate over 40 languages to help you grow your business internationally.

Contact WhosOn today to learn more about our extensive range of 100% customisable live help software packages.

WhosOn
Websitehttp://www.whoson.com/?xsource-SOCO
Video tourhttp://youtu.be/3-ITFbFrYto
Free trial periodYes 30 Day Free Trial. No Credit Card Needed
Pricing plansFree Trial

• Basic - $20/mth p/user (3 Users)

• Standard - $30/mth p/user (5 Users)

• Professional - $45/mth p/user (10 Users)

• Enterprise - Contact Us

• Installable - Contact Us

Launch date2003-11-20
Features
Web-based ApplicationYes
IM (Google Talk, Jabber...) integration
Desktop ApplicationsYes
Native mobile applicationYes Iphone & Ipad
Works for customers on mobile devices?Yes
Chat statisticsYes 80+ Reports - Visitor & Agent
Multi-siteYes Unlimited Domains. Customisation for each site available
Multiple operatorsYes
Conversation transcriptsYes Saved on Servers. Can be accessed any-time. Returning Visitor Transcripts Shown.
Offline messagesYes Data Capture. Send to email or database. Set up alerts & triggers for email & SMS. Convert to Tickets
CobrowsingYes Co-browsing, push pages, receive & sent all file formats
Remote controlYes
Visual customizationYes Many Themes Included. Full Customisation is Available. Add Logo, Name, Colours etc
Visitor detailsYes Geo-location, IP address, pages viewed, past visitor detail, name, email, browser, referrer, platform, Op System, Views, Number of Chats plus much more
Predefined responsesYes Unlimited Canned Responses with shortcuts
Integrated Knowledge BaseYes
International supportYes UK & USA Offices 45 Languages
Clickpath TrackerYes Every page with time spent
Transfer to another operatorYes Transfer easily between agent, department with all chat history
Custom extensionsYes Javascript,Dynamics, SalesForce, Sugar CRM and more
Proactive chat triggersYes Rule-based triggers. Fully customisable
Chat Translation40+ Languages Translated
Visitor MonitoringYes Visitor Detail include: DNS, New or Returning, Time Stamps, Browser + More
Video chatYes
Remote screenshotYes
APIYes
File UploadsYes All Formats
Skill basedYes Training Avaliable
Operator to Operator ChatYes
Real time alertsYes
Social Networks
Like 2
Websitehttp://www.whoson.com/?xsource-SOCO
Twitterhttps://twitter.com/WhosOn
Facebookhttps://www.facebook.com/parkersoftware
  • 2014-07-08 11:21:26
    2014-07-08 13:27:26
  • Livechat
    English
  • Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL

Comments

  • suggested to set Trial and Prices to FREE 30 Day Trial
    Posted 2014-12-16 18:04:44 by Chatter
  • voted for this Item (Like)
    Posted 2014-07-08 12:45:20 by TLB
  • voted for this Item (Like)
    Posted 2014-07-08 12:27:57 by Chatter

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