Business > Enterprises > Livechat
2016-10-19 18:21:44

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat

Product Tour

Features list

The fastest way to help customers

All live chats comparison
Free trial periodYes 30 days, no credit card required.
Pricing plans
  • Starter Plan: $16 / month / account
  • Regular Plan: $30 / month / account
  • Team Plan: $33 / month / account
  • Enterprise Plan: $50 / month / account
  • Enterprise Plus Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at:

Launch date2002-06-25
Web-based ApplicationYes Compatible with all up-to-date browsers.
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X.
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.
Works for customers on mobile devices?Yes Optimized for mobile devices does not require Flash to work.
Chat statisticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).
Multi-siteYes There's no limit. One account can be used to manage multiple websites.
Multiple operatorsYes Every user can have their own account. Different agent roles available.
Conversation transcriptsYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.
Offline messagesYes Offline messages are saved as tickets, forwarded to a help desk or email address.
CobrowsingYes With the use of a 3rd party application.
Visual customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.
International supportYes 40+ languages available.
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.
Custom extensionsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.
Proactive chat triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.
Visitor MonitoringYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.
Video chatNo
Remote screenshotYes With the use of a 3rd party application.
APIYes Open API available.
Social Networks
Like 1
Live chat widget
  • 2016-02-22 17:10:50
    2016-10-19 18:21:44
  • Livechat
  • Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL


  • voted for this Item (Like)
    Posted 2016-10-19 18:11:11 by daniel
  • suggested to set Name to LiveChat
    Posted 2016-10-19 18:02:28 by daniel

Leave a comment

Build comparison tables or lists about everything !

It's free and fast to publish data into original tables

Create a table