PhaseWare Tracker

Business > Webmaster
2011-08-09 20:36:50
PhaseWare Tracker is a highly focused customer support and help desk solution that helps your customer support team provide a five-star experience for your clients. The system automatically notifies you whenever clients report or escalate existing issues, freeing up your attention to focus on the customer.
PhaseWare Tracker
Websitehttp://www.PhaseWare.com
Trial and Prices
  • 30 day free trial
  • Tracker OnDemand: starts from $49/month/agent
  • Tracker Licensed: starts from $499 per agent

Launch date2005
Features
Chat statisticsYes
Multi-siteYes
Multiple operatorsYes
Conversation transcriptsYes
Offline messagesYes
CobrowsingNo
Visual customizationYes
Visitor detailsYes
Predefined responsesYes
Native mobile applicationYes
International supportNo
Clickpath TrackerYes
Transfer to another operatorYes
Custom extensionsYes
Proactive chat triggersNo
Visitor MonitoringNo
Affiliate / Credit ProgramNo
Remote screenshotNo
APIYes
Email notificationsYes
Social Networks
Websitehttp://www.PhaseWare.com
Facebookhttp://www.facebook.com/PhaseWare
Twitterhttp://www.twitter.com/PhaseWare
Like 2
  • 2011-08-08 17:35:29
    2011-08-09 20:36:50
  • Webmaster
    English
  • Public
    Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL

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