Vision Helpdesk

Business
2015-04-19 12:20:57
Vision Helpdesk is the only web-based helpdesk software that allows you to manage support for multiple companies at one place. With single front-end and each company having its own client portal makes it true satellite helpdesk.
Kayako vs Zendesk vs Vision Helpdesk vs PhaseWare Tracker
Vision Helpdesk
Websitehttps://www.visionhelpdesk.com
Trial and Prices
  • 30 day free trial
  • on demand: starts from $24/month UNLIMITED STAFF
  • to install: starts from $599 one time fee for UNLIMITED STAFF

Launch date2007-01-01
Features
Chat statistics
Multi-siteYes
Multiple operatorsYes
Conversation transcripts
Offline messages
Cobrowsing
Visual customization
Visitor details
Predefined responsesYes
Native mobile applicationYes
International supportYes
Clickpath Tracker
Transfer to another operator
Custom extensions
Proactive chat triggers
Visitor Monitoring
Affiliate / Credit ProgramYes
Remote screenshot
APIYes
Social Networks
Websitehttps://www.visionhelpdesk.com
Facebookhttp://www.facebook.com/pages/VisionHelpdesk/123425454367635?v=app_4949752878
Twitterhttp://twitter.com/visionhelpdesk
Like 2
Helpdesk Features
Self Help / KB / Forums
Email ParsingYes
Multi-Language Staff and Client PortalsYes
Two-Way Email ParsingYes
Ticket BillingYes
Multiple Company SupportYes
Multiple Product SupportYes
WorkFlowYes
AutomationYes
WYSIWYGYes
Service Level Agreement (SLA)Yes
Alerts / EscalationYes
SMS AlertsYes
Ticket ViewsYes
Social Network IntegrationYes
WHMCS IntegrationYes
Satellite FeatureYes
Client ManagementYes
Custom FieldsYes
3rd Party Integration and HooksYes
Custom ReportingYes
Ticket PinningYes
CalendarYes
  • 2011-05-23 09:21:13
    2015-04-19 12:20:57
  • Business
    English
  • Public
    Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL

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