Zendesk

Business > Enterprises > Help Desk
2015-09-29 21:03:07
Kayako vs Zendesk vs Vision Helpdesk vs PhaseWare Tracker
Zendesk
Websitehttp://www.zendesk.com
Trial and Prices
Launch date
Features
Chat statisticsYes
Multi-siteYes
Multiple operatorsYes
Conversation transcriptsYes
Offline messagesYes
CobrowsingYes
Visual customizationYes
Visitor detailsYes
Predefined responses
Native mobile applicationYes
International supportYes
Clickpath Tracker
Transfer to another operatorYes
Custom extensionsYes
Proactive chat triggers
Visitor MonitoringYes
Affiliate / Credit ProgramYes
Remote screenshot
APIYes
Social Networks
Websitehttp://www.zendesk.com
Facebookhttps://www.facebook.com/zendesk
Twitterhttps://www.twitter.com/zendesk
Like 0
Helpdesk Features
Self Help / KB / Forums
Email ParsingYes
Multi-Language Staff and Client PortalsYes
Two-Way Email ParsingYes
Ticket BillingNo
Multiple Company SupportNo
Multiple Product SupportNo
WorkFlowNo
AutomationYes
WYSIWYGYes
Service Level Agreement (SLA)Yes
Alerts / Escalation-
SMS AlertsYes
Ticket ViewsYes
Social Network IntegrationYes
WHMCS IntegrationYes
Satellite FeatureNo
Client ManagementYes
Custom FieldsYes
3rd Party Integration and HooksNo
Custom ReportingNo
Ticket PinningNo
CalendarYes
  • 2011-05-16 09:25:27
    2015-09-29 21:03:07
  • Help Desk
    English
  • Public
    Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL

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