 Link | Zendesk Chat | Userlike | Target First | BoldChat | iAdvize | Zoho | Smartsupp | ClickDesk | LiveChat |
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| Website | zendesk.com/... | userlike.com | targetfirst.com | boldchat.com | iadvize.com/en/ | zoho.com/... | smartsupp.com | clickdesk.com | livechatinc.com/... |
| Description | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. | Userlike is a unique and powerful software for live chat and customer messaging. It offers companies a central inbox for all customer messages from various channels such as website chat, WhatsApp, Facebook Messenger, Telegram, SMS and more. Messages are processed using professional service features such as message templates, live translations, file sharing, intelligent routing and browser-based video calls, including screen sharing. With Userlike’s AI Automation Hub you can create self-service tools, such as AI chatbots, smart FAQ pages and interactive contact forms to automate your service. Userlike is a GDPR-compliant customer communication software with a secure data infrastructure hosted on German servers. Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size. | TargetFirst formerly Watcheezy, is an easy to use intelligent live chat for websites. 1.Monitor visitors on your website in real time 2. Receive alerts to target higher value visitors 3. Helpfully engage and convert. Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction. Add a sales guy to your website. Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service. We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting. | iAdvize is a conversational commerce platform that is used
in 40 different countries. The platform enables businesses to
engage their customers and prospects, whether they’re on the
website or on social media, from one chat, voice and video
messaging solution. Visitors can get real-time advice from customer
service associates but also from advocates, members of the brand
community via ibbü – an on-demand pool of experts. More features: iadvize.com/... | Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers. Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites. Why choose Smartsupp?
| ClickDesk is a combo of Live Chat, Voice Chat, Email Help Desk & Social Toolbar. ClickDesk is the fastest growing live chat and online engagement solutions provider in the industry today. We have added over 75,000 businesses in two years. Since our launch, we have been adding thousands of businesses monthly. | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | ||
| Free trial period | Yes 14 days | Yes 14 days - no credit card required - Free plan available | Yes 15 days free trial | Yes 7 days - Apply here: http://www.iadvize.com/en/free-trial/ | No N/A | Yes Free plan | Yes 14 days, no credit card required. | ||
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There's no limit of active chats going at any one
time. | ||||
| Launch date | Mar. 1st 2012 | Jan. 27th 2011 | Jan. 8th 2010 | Apr. 1st 2013 | Jun. 20th 2011 | Jun. 25th 2002 | |||
| Features | |||||||||
| Web-based Application | Yes | Yes | Yes Compatible with all up-to-date browsers. | Yes PHP Web application | Yes | Yes | Yes Compatible with all up-to-date browsers. | ||
| IM (Google Talk, Jabber...) integration | - | Yes Jabber compatible | No | Yes XMPP (Jabber) | Yes Google Talk, Skype | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | |||
| Desktop Applications | - Through IM clients | Yes Compatible with instant messengers for Windows and Mac | Yes Available for windows and OS Desktop | Yes Available on every computer through a internet navigator | Yes XMPP (Jabber) : Pidgin, Adium | Yes Through IM (Gtalk and Skype) on any device ( Mobile, PC, Tablet) | Yes Desktop apps for Windows and Mac OS X. | ||
| Native mobile application | No | Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client) | Yes Mobile application for Iphone, Ipad and ANdroid Devices | Yes | Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. | Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone) | Yes IM (GTalk/Skype) | Yes Mobile applications for iPad, iPhone, and Android devices. | |
| Works for customers on mobile devices? | Yes Works on some mobile devices. HTML5 dashboard | Yes Optimized for mobile devices (smartphone & tablet) | Yes Watcheezy is multiplateform (Computer, Mobile and Touchpad) | Yes yes - optimised for mobile devices | Yes fully responsive chat box | Yes | Yes Optimized for mobile devices does not require Flash to work. | ||
| Chat statistics | Yes | Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API | Yes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...) | Yes | Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics | Yes | Yes Chat Transcripts:view real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically. Analytics and Reports:view by charts/lists, analyze by agents/departments & receive reports through email | Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | |
| Multi-site | Yes | Yes Integrate single or multiple widget per site by group, type of support or user behavior. | Yes Unlimited number of websites with Eezy offers | Yes | Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site | Yes no extra charge | Yes Unlimited domains. | Yes There's no limit. One account can be used to manage multiple websites. | |
| Multiple operators | Yes | Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. | Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. | Yes | Yes Unlimited | Yes | Yes Multiple operators. Five simultaneous chats at a time for each operator. | Yes Every user can have their own account. Different agent roles available. | |
| Conversation transcripts | Yes | Yes Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM. | Yes Full conversation transcripts available and downloadable | Yes | Yes Unlimited | Yes | Yes Chat Transcripts | Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts. | |
| Offline messages | Yes | Yes Yes. Synchronous and asynchronous communication mode | Yes Offline messages are saved and sent by email | Yes | Yes | Yes | Yes Converted to tickets through built-in helpdesk | Yes Offline messages are saved as tickets, forwarded to a help desk or email address. | |
| Cobrowsing | No | Yes Guide your visitor to any page of your website. | Yes See in real time exactly waht does your visitors | Yes | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Yes Screen recording | Yes | Yes With the use of a 3rd party application. | |
| Visual customization | Yes | Yes Fully customizable and text customization | Yes Customize the live chat module directly in the back office | Yes | Yes Graphic design customisation: interface to customize the chat window as you want | Yes | Yes Full customization - White Label, Language, Themes, Color and Text. | Yes Several chat window themes to choose from. CSS customization, branding and white label version are available. | |
| Visitor details | Yes | Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations. | Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...) | Yes | Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site | Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers | Yes Full name, e-mail, chat history, results, operating system, browser and language, geographic location, company etc. | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | |
| Predefined responses | Yes | Yes Easily create chat macros and sort them into groups. | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes | Yes Canned responses plus smart answers that are automatically generated. | Yes | Yes Shortcut messages - save multiple phrases as shortcuts. | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | |
| International support | Yes | Yes Multilingual-Support | Yes 6+languages available | Yes | Yes Multilingual support: French, English, Spanish and German. | Yes Chat support in English, French and Czech | Yes | Yes 40+ languages available. | |
| Clickpath Tracker | No | Yes See at what url your chat partners are and how they navigate over your site. | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | Yes | Yes | Yes Visitor recording | Yes | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | |
| Transfer to another operator | Yes | Yes Conversation including chat transcripts can be forwarded to other operators. | Yes | Yes | Yes Transfer from Agent to Agent, from expert to agent but also from bot to agent. | Yes | Yes Three-way conference between agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support. | Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | |
| Custom extensions | Yes Javascript API, Many integrations (Zendesk, Salesforce, etc) | Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github, Pipedrive, Slack and many more. | Yes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & Powerboutique | Yes | Yes API: Salesforce, Zendesk... | Yes | Yes One click installable plugins & addons to integrate with all major CRMs & billing systems available. | Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | |
| Proactive chat triggers | Yes | Yes Fully Customizable | Yes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with them | Yes | Yes Intelligent Targeting rules. Fully customizable based on scoring and criteria. | Yes | Yes | Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | |
| Visitor Monitoring | Yes | Yes Available while user is connected | Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history | Yes | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Yes | Yes | Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | |
| Video chat | No | Yes | No | Yes Human support via video chat. The user can decide whether they are visible or not. | No Visitor recording | No | No | ||
| Remote screenshot | No | Yes | Yes | No | Yes Screen recording | No | Yes With the use of a 3rd party application. | ||
| API | Yes | Yes Open API, Javascript API, and remote API to set up advanced chat behavior. | Yes Free API | Yes Free API | Yes https://developers.smartsupp.com/ | Yes Available in PRO Plan. | Yes Open API |