 Link | LiveChat | Olark | Zendesk Chat |
|---|---|---|---|
| Image |  |  |  |
| Website | livechatinc.com/... | olark.com | zendesk.com/... |
| Like | Likes 51 | Likes 13 | Likes 45 |
| Description | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back. | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. |
| Video |  |  |  |
| Free trial period | Yes 14 days, no credit card required. | Yes Free plan, & all paid plans have 14 days free trial | Yes 14 days |
| Pricing plans |
There's no limit of active chats going at any one
time. |
Save 35% with a 2 year commitment. |
|
| Launch date | Jun. 25th 2002 | Aug. 1st 2009 | |
| Features | |||
| Web-based Application | Yes Compatible with all up-to-date browsers. | Yes | Yes |
| IM (Google Talk, Jabber...) integration | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | - | |
| Desktop Applications | Yes Desktop apps for Windows and Mac OS X. | Yes through IM clients | - Through IM clients |
| Native mobile application | Yes Mobile applications for iPad, iPhone, and Android devices. | No No native app, but any Jabber/XMPP app will work | No |
| Works for customers on mobile devices? | Yes Optimized for mobile devices does not require Flash to work. | Yes | Yes Works on some mobile devices. HTML5 dashboard |
| Chat statistics | Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Yes | Yes |
| Multi-site | Yes There's no limit. One account can be used to manage multiple websites. | Yes | Yes |
| Multiple operators | Yes Every user can have their own account. Different agent roles available. | Yes | Yes |
| Conversation transcripts | Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Yes | Yes |
| Offline messages | Yes Offline messages are saved as tickets, forwarded to a help desk or email address. | Yes Messages sent to an email address(es) or into a CRM. | Yes |
| Cobrowsing | Yes With the use of a 3rd party application. | Yes push webpages | No |
| Visual customization | Yes Several chat window themes to choose from. CSS customization, branding and white label version are available. | Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Yes |
| Visitor details | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Yes |
| Predefined responses | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes Using 3rd Party Macros | Yes |
| International support | Yes 40+ languages available. | Yes | Yes |
| Clickpath Tracker | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | Yes | No |
| Transfer to another operator | Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Yes type !transfer command to transfer to all available operators, transcript link shows to new operator | Yes |
| Custom extensions | Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Yes Javascript API, Many integrations (Zendesk, Salesforce, etc) |
| Proactive chat triggers | Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Yes Fully customizable rule-based triggers | Yes |
| Visitor Monitoring | Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Yes |
| Video chat | No | No | No |
| Remote screenshot | Yes With the use of a 3rd party application. | No | No |
| API | Yes Open API | Yes http://www.olark.com/docs | Yes |
| Social Networks | |||
| Website | livechatinc.com/... | olark.com | zendesk.com/... |
| @LiveChat | @olark | @zendesk | |
| facebook.com/... | facebook.com/... | facebook.com/... |