 Link | LiveChat | chat.io | LiveAgent | SnapEngage | LivePerson | Comm100 |
|---|---|---|---|---|---|---|
| Image |  |  |  |  |  |  |
| Website | livechatinc.com/... | chat.io/... | liveagent.com | snapengage.com | liveperson.com | comm100.com |
| Like | Likes 51 | Likes 1 | Likes 3 | Likes 14 | Likes 0 | Likes 13 |
| Description | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | Chat.io's integrated multichannel chat platform combines live chat, real-time visitor monitoring, and Messenger to increase online sales, improve customer support and customer satisfaction scores. From answering support queries to onboarding new customers, it can be used to facilitate every aspect of running a business. Hosting, retail, travel, governmental, manufacturing, education, finance – any industry can benefit from chat.io's communication platform. Chat.io makes it easy to talk to website visitors and regular customers, regardless of the channel they are using - website, email, SMS or social media services. Sign up for free at chat.io | LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support. Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls. Key LiveAgent features:
| SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device. Keep all your conversations in your existing CRM or Help Desk. | LivePerson enables businesses to chat with prospects and customers. LivePerson gathers a broad set of customer and business data, including historical, behavioral, operational, and third party data to help you understand your visitors. LivePerson live chat software includes a proprietary real time analytics to enhance your understanding of customer needs and business objectives. | Comm100 Live Chat is the enterprise-grade live chat software for website that's entirely hosted by Comm100. Comm100 live chat software promotes your sales, reduces your operating costs & increases your customer satisfaction. |
| Video |  |  |  |  | ||
| Free trial period | Yes 14 days, no credit card required. | Yes 14 days - no credit card, no commitments. | Yes Trial for 14 days, no credit card required. | Yes 15 days | Yes 14 days free trial | |
| Pricing plans |
There's no limit of active chats going at any one
time. | Pricing starts at $10 / month / agent There is no limitation as to the number of chats, number of agent profiles. | No limits of concurrent chats.
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| Launch date | Jun. 25th 2002 | Jul. 7th 2017 | Jul. 1st 2007 | Oct. 1st 2008 | Aug. 5th 2009 | |
| Features | ||||||
| Web-based Application | Yes Compatible with all up-to-date browsers. | Yes Works with all up to date browsers. | Yes Available on all known up-to-date browsers. | Yes | Yes | Yes |
| IM (Google Talk, Jabber...) integration | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | |||||
| Desktop Applications | Yes Desktop apps for Windows and Mac OS X. | Yes Planned release date for desktop applications for both Mac OSX and Windows is July 2017 | Yes Through Google-talk and Skype IM clients on both Mac and Windows | Yes | Yes | |
| Native mobile application | Yes Mobile applications for iPad, iPhone, and Android devices. | Yes Available for both iOS and Android devices. | Yes Mobile apps for iOS and Android devices. | No No native app (any Google Talk client or Skype) | Yes for visitors | Yes iPhone, Android |
| Works for customers on mobile devices? | Yes Optimized for mobile devices does not require Flash to work. | Yes The chat widget is responsive on mobile devices. | Yes Yes. | Yes | Yes | Yes Comm100 offers the Live Chat program for mobile platforms including iPhone, BlackBerry, Android, Windows Mobile and Java based mobile platforms. |
| Chat statistics | Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Yes Comprehensive detailed reports available. | Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Yes | Yes All visitors' navigation history, chat transcripts and offline messages are saved and you can retrieve them whenever needed. | |
| Multi-site | Yes There's no limit. One account can be used to manage multiple websites. | Yes Multiple website support is available. | Yes Unlimited | Yes Unlimited in all plans | Yes | Yes Different chat styles for multiple sites. |
| Multiple operators | Yes Every user can have their own account. Different agent roles available. | Yes Comes with multiple user accounts. Different user roles available - agent, admin and owner. | Yes Yes. | Yes | Yes | Yes |
| Conversation transcripts | Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Yes There's no expiration date on saved chat transcripts. | Yes Yes. | Yes | Yes | Yes |
| Offline messages | Yes Offline messages are saved as tickets, forwarded to a help desk or email address. | Yes Offline messages are stored within the app, allowing to provide 24/7 support. | Yes Offline messages are saved as tickets. | Yes | Yes | Yes |
| Cobrowsing | Yes With the use of a 3rd party application. | Yes | Yes | No | ||
| Visual customization | Yes Several chat window themes to choose from. CSS customization, branding and white label version are available. | Yes CSS, image upload... | Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | Yes | Yes | |
| Visitor details | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Yes The origin of a customer’s visit, browsing history, time spent on any given page, and more, are displayed within the app. | Yes Geolocation, IP address, referrer links, browser type, language. | Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Yes | Yes A 360 degree view of your website visitors, including name, status, current page, referrer, Geo info, IP address, browser type, etc. |
| Predefined responses | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes AI-powered canned responses with short tags. | Yes Yes. | Yes With shortcuts | Yes | Yes |
| International support | Yes 40+ languages available. | Yes 39 Languages | Yes 26 languages | Yes | Yes | |
| Clickpath Tracker | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | Yes The details on the origin of a customer’s visit, browsing history and time spent on any given page. | Yes Yes. | Yes | Yes | Yes |
| Transfer to another operator | Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Yes Yes. | Yes Transfer easily between agents, tiers and groups | Yes | Yes | |
| Custom extensions | Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Yes Add-ons and integrations available - Facebook Messenger and more. | Yes Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook... | Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... | Yes | Yes API available |
| Proactive chat triggers | Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Yes Yes. | Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online. | Yes | Yes After defined delay time | |
| Visitor Monitoring | Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Yes Yes. | No | Yes | Yes | |
| Video chat | No | Yes Yes. | No | Yes | No | |
| Remote screenshot | Yes With the use of a 3rd party application. | Yes | Yes | Yes client can easily send a screenshot thanks to the builtin function | ||
| API | Yes Open API | Yes Open API and Javascript API are available. | Yes Open API available. | Yes | Yes for visitor customization, agents... | Yes |
| Social Networks | ||||||
| Website | livechatinc.com/... | chat.io/... | liveagent.com | snapengage.com | liveperson.com | comm100.com |
| @LiveChat | @chatio | @liveagent | @snapengage | @liveperson | @Comm100Corp | |
| facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | ||
| Blog | livechatinc.com | qualityunit.com | snapengage.com | |||
| Trial and Prices | 30 days free trial available, no credit
card required.
There's no limit of active chats going at any one
time. Full pricing details available at: livechatinc.com/... | 14-day free trial |
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| Affiliate / Credit Program | Yes 20% lifetime commission off every payment made by referred customers. | Yes 30% of 1st purchase and 10% of monthly subscription | ||||
| Javascript API documentation | livechatinc.com/api | snapengage.com/... | ||||
| Screenshot |  | |||||
| White Label solution | Yes White label version is available. | |||||
| Live chat widget |  | |||||
| Génère un flux RSS | No | |||||
| Number of paid customers | 16,000 | |||||
| Prise en main rapide | No | |||||
| Difficulté d'installation | 3.0/5 1 rating | no rating | no rating | no rating | no rating | no rating |
| Langues de l'interface | 000000000005 | |||||
| Reconnaissance vocale | Yes | |||||
| Prix | 3.0/5 1 rating | no rating | no rating | no rating | no rating | no rating |
| Absence de publicité | No | |||||
| Plateforme sécurisée | Yes |