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VideoDeskiAdvizeZendesk
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Websiteiadvize.com/en/zendesk.com
Release dateSep. 1st 2012 Jan. 8th 2010
Description

VideoDesk was a livechat service, to find an alternative:
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VideoDesk was a leading SaaS company that helps businesses bring the in-store human dimension into their online customer sales and support experience. This revolutionary technology, adopted by successful brands across the globe, uses live text and video chat, live video product demos, co-browse and document share, to help engage consumers and personalize the purchase path. All over the world, online shoppers appreciate and value the immediacy of live support (less than 15 seconds to reach an associate), and appreciate personalized face to face interaction when they are making a decision. For businesses, reduced cart abandonment rates, more frequent upselling opportunities and higher revenues are the principal advantages of the VideoDesk solution. Brands that understand the power of real time human interaction are trailblazing the online support experience with VideoDesk live chat.

iAdvize is a conversational commerce platform that is used in 40 different countries. The platform enables businesses to engage their customers and prospects, whether they’re on the website or on social media, from one chat, voice and video messaging solution. Visitors can get real-time advice from customer service associates but also from advocates, members of the brand community via ibbü – an on-demand pool of experts.

More features: iadvize.com/...
Pricing
Pilote
Pricing
Features
Chat textuelYesYesYes
Chat audioYes
Chat video
Co-navigationYes
Partage de fichiers
Video pushYes Yes
Démonstration de produits en vidéo
Partage d'écran
Ciblage des internautes
Outils et options
MultilingueYes
Multi-Site DeploymentYesYes
StatisticsYes Statistiques détaillées pour découvrir dans quelle mesure l’utilisation de VideoDesk a impacté vos ventes, vos taux de conversions, votre panier moyen et tous les autres indicateurs de votre choix + Intégration à Google AnalyticsYes Statistiques temps réel. Marketing E-commerce : Taux de conversion, Panier moyen, CA après contact / Experience Client : Taux de satisfaction client, Taux de réponse, Coûts/contactYes
Conversation transcriptsYesYes UnlimitedYes
Predefined responsesYes Canned messages gathered by languageYes Canned responses plus smart answers that are automatically generated.Yes
Personnalisation de l'interfaceYes
APIYes Data flow API / UI API / Mobile chat SDKYes Free APIYes
SDKYes SDK Mobile
Other
Websiteiadvize.com/en/zendesk.com
Avis clientsvideodesk.com/...
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Facebookfacebook.com/...facebook.com/...
Last updateOct. 23rd 2020 4:48:47 PMSep. 14th 2017 9:35:52 PMSep. 19th 2022 9:18:06 PM