Name | eAssistance Pro Live chat Solution | Live2Support |
---|---|---|
Image | ||
Website | eassistancepro.com | live2support.com |
Description | eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days. | Live2support live chat service helps to build loyalty, drive
online sales, stimulate ecommerce, and improve order values by
extending a helpful human presence. It also augments operational
efficiency for real time customer support with its special features
and services adaptable to today’s fast-paced world. In fact it has
emerged as a go-to solution for personalized, human interactions to
create meaningful connections at a fraction of the cost of other
popular means. |
Video | ||
Free trial period | Yes 15 days - Try full features, no credit card required | Yes 15 days free trial |
Pricing plans | After the free trial period, user can subscribe live chat solution for Basic Plan:
| You can pick a plan according to your requirement. Custom plan
is also available.
|
Launch date | Jan. 23rd 2013 | Nov. 7th 2003 |
Features | ||
Web-based Application | Yes | Yes HTML 5 Supportive |
IM (Google Talk, Jabber...) integration | Yes GTalk | |
Desktop Applications | Yes Windows Platform | Yes Windows, Mac OS and IM Clients |
Native mobile application | Yes Web console for mobile devices | Yes IM Client Gtalk, iPhone, iPad, Android mobile and Tablet. |
Works for customers on mobile devices? | Yes works on all smartphones such as iPhone, iPad, Android & Blackberry devices | Yes Works on mobile platforms such as iPhone, iPod touch, iPad, Android (Mobile and Tablet), Blackberry. Also support any web browser. |
Chat statistics | Yes Complete chat statistics with reports and analytics | Yes Chat Transcripts is saved and can be accessible anytime. |
Multi-site | Yes Unlimited site access | Yes Custom Plan Available |
Multiple operators | Yes Depends upon subscription package | Yes |
Conversation transcripts | Yes Saved both on server and on local system | Yes Saved on server and can be accessed from any time at any place. |
Offline messages | Yes | Yes |
Cobrowsing | Yes | Yes Push Webpages |
Visual customization | Yes Fully customizable as per user requirements. Lots of presets available with option to use custom images and text | Yes |
Visitor details | Yes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical address | Yes Geo location, IP address, Referral URL, Keyword, Name, Email, Region, Country, User Time |
Predefined responses | Yes Canned responses available, Can be created by both admin and operators. | Yes |
International support | Yes 20 Languages | Yes Multilingual Option |
Clickpath Tracker | Yes | Yes |
Transfer to another operator | Yes Transfer within operators from same, different departments and reference chat generated for each transferred chat | Yes Chat and Chat history is transferable to Agent, Group, with visitors detail. |
Custom extensions | Yes Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, Shopify | Yes Add-ons and Extras for all CRM, CMS, ecommerce plateforms and help desk system. |
Proactive chat triggers | Yes | Yes Fully Customizable |
Visitor Monitoring | Yes Complete details through ‘visitors’ section from Operator consoles | Yes |
Video chat | No | No Not Necessary |
Remote screenshot | No | Yes |
API | No | Yes |
Social Networks | ||
Like | Likes 50 | Likes 11 |
Website | eassistancepro.com | live2support.com |
@EAssistancePro | @live2support | |
facebook.com/... | facebook.com/... |