 Link | Website | Like | Launch date | Creator | License | Implementation language(s) | Back end | SaaS | On Premise Version | Free plan | Starting price | Price |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Agile-Team | Likes 1 | 2010 | Agile-Team Aps | Proprietary | ASP.NET, Visual Prolog | Microsoft SQL Server, Microsoft SQL Express Server | Yes | Yes | € 300 /y /user | |||
| AJ HelpDesk | Likes 0 | 2009 | AJ Square Inc. | Proprietary | PHP | MySQL versions from 3.23 to 5.x. | ||||||
| Alcea Technologies Inc | alceatech.com | Likes 0 | 2004 | Alcea Technologies | Proprietary | Java | flat-file, optional extension for JDBC compliant databases (e.g. MS SQL, MySQL, Oracle) | |||||
| GLPI | glpi-project.org | Likes 3 | 2003 | INDEPNET | GPL | PHP | MySQL | |||||
| HEAT | Likes 0 | FrontRange Solutions | Proprietary | Unknown | Unknown | |||||||
| HelpSpot | helpspot.com | Likes 1 | Oct. 24th 2005 | UserScape, Inc | Proprietary | PHP | MySQL, Microsoft SQL, Postgres | - via EngineHosting | Yes | $ 239 /user CAPEX | $ 540 /y base host | |
| IssueNet | Likes 0 | Elsinore Technologies Inc. | Proprietary | ASP.NET, C#, C++ | SQL Server | |||||||
| iSupport | isupport.com | Likes 0 | 2000 | GWI Software, Inc. | Proprietary, Commercial, Source Code License available | ASP.NET, XHTML, C# | Microsoft SQL Server | |||||
| Jitbit HelpDesk | jitbit.com/... | Likes 3 | 2006 | Jitbit | Proprietary, Commercial, Source Code License available | ASP.NET MVC, C# | SQL Server | Yes | Yes | - 21 days free trial, free for bloggers, free for educational orgs | $ 29 | $ 200 for UNLIMITED users on the "enterprise" plan |
| Kayako SupportSuite | kayako.com | Likes 1 | 2001 | Kayako | Proprietary, some parts GPL | PHP | MySQL | |||||
| Liberum Help Desk | liberum.org | Likes 0 | Doug Luxem | GPL | ASP | SQL Server, Access | ||||||
| ManageEngine ServiceDesk Plus | manageengine.com/... | Likes 1 | 2006 | ZOHO Corporation | Proprietory | Java | MySQL | |||||
| Mojo Helpdesk | mojohelpdesk.com | Likes 0 | 2006 | Metadot | online / hosted only | Ruby on Rails | MySQL | |||||
| Track-It! | trackit.com// | Likes 0 | 2001 | Numara Software | Proprietary | Unknown | SQL Server | |||||
| OggFlow | oggflow.com | Likes 2 | Aug. 1st 2013 | Proprietary | Runs on linux server. | Yes | Yes | $ 14 / month | $ 49 /month | |||
| OTRS | otrs.org | Likes 0 | otrs.org | AGPL | Perl | MySQL, PostgreSQL, Oracle, SQL Server | ||||||
| PhaseWare Tracker | PhaseWare.com | Likes 2 | 2005 | PhaseWare, Inc. | Proprietary | Microsoft C# | SQL Server 2005, 2008, 2008 R2 | |||||
| Remedy Action Request System | bmc.com | Likes 0 | 1992 | BMC Software | Proprietary | Unknown | Sybase, MS SQL Server, Oracle | |||||
| Request Tracker | bestpractical.com/rt | Likes 0 | Oct. 13th 1999 | Best Practical Solutions, LLC | GPL | Perl | MySQL, PostgreSQL, Oracle | |||||
| Servicetonic | servicetonic.com/... | Likes 2 | Sep. 9th 2009 | ServiceTonic, S.L | On-premise & SaaS | Java | Microsoft SQL Server, MySQL, Oracle | Yes | Yes | Yes 21 Day Free Trial | ||
| SimpleDesk | simpledesk.net | Likes 0 | Dec. 31st 2009 | SimpleDesk Team | BSD | PHP | MySQL | |||||
| Simpleticket | simpleticket.net | Likes 0 | Spur | GPL [4] | Ruby on Rails | MySQL, PostgreSQL | ||||||
| Supportworks | hornbill.com/... | Likes 1 | 1994 | Hornbill Systems | Proprietary | Visual C++ and PHP | MS SQL, MySQL, Oracle, Sybase | |||||
| TeamWox | teamwox.com/en | Likes 1 | 2008 | MetaQuotes Software Corp. | Proprietary, free for up to 10 users. | C++ | Firebird + own tools | Yes free for up tp 10 users | ||||
| Tracker | acentre.com | Likes 0 | 2001 | Automation Centre | Proprietary | Groupware, requires Lotus Notes | IBM Lotus Domino | |||||
| TrackerSuite.Net | acentre.com | Likes 0 | 2006 | Automation Centre | Proprietary | C# | MS SQL | |||||
| Vision Helpdesk | visionhelpdesk.com | Likes 5 | Jan. 1st 2007 | Vision Helpdesk | Proprietary | PHP, AJAX | MySQL | Yes | Yes | Yes 30 days free trial | $ 8 per mo for On-Premises and 12 USD per mo SaaS License | |
| VisionFlow | visionflow.com | Likes 2 | 2003 | Visionera AB | Proprietary | Java, HTML, JavaScript | My SQL MS SQL Server | Yes | - 20 day free trial, free for non-profit and open source | € 19 per user per month for base module | ||
| Solarwinds Web Help Desk | webhelpdesk.com | Likes 0 | 1999 | MacsDesign Studio, LLC | Proprietary | Java | OpenBase, MySQL, SQL Server, PostgreSQL, Oracle | |||||
| Zendesk | zendesk.com | Likes 1 | Yes | No | $ 20 /y/agent max 3 | $ 288 /y/agent | ||||||
| happyfox | happyfox.com | Likes 0 | 2011 | Happyfox Inc | Proprietary | Yes | Yes HelpDeskPilot Software | Yes 30 days free trial | $ 9 | $ 29 staff/agent - mighty plan | ||
| oFeatures | ofeatures.com | Likes 0 | 2015 | SkyBlow | Proprietary | Yes | Yes 14 days free trial | € 5 / month Lite Plan (3 agents for free, limit: 50 requests / month. There is an option to change to Standard plan at any time) | € 9 / month Standard Plan (unlimited requests, 3 agents for free). You can pay in: USD AUD CAD GBP EUR PLN NOK | |||
| ReadyDesk | readydesk.com | Likes 1 | 1999 | ReadyDesk | Proprietary | ASP.Net | MS Access, MS SQL Server, MS SQL Express | Yes | Yes | $ 14.95 /month hosted. $99.95 one time fee for on-premise | ||
| HelpSumo | helpsumo.com | Likes 0 | AJ Square Inc. | Proprietary | PHP | Yes 30 days free trial | $ 14.99 per agent | $ 24.99 Sumo plan.Sumo plan is suitable for multi-location and multi-functional business team. | ||||
| ProProfs Help Desk | proprofs.com/... | Likes 2 | 2018 | ProProfs | Proprietary | PHP | MySQL | Yes | Yes 15 days free trial | $ 0 | $ 10 User/month - Offer delightful support with shared inboxes and basic help desk features. |