Name | IMsupporting Live Chat Software | Live2Support |
---|---|---|
Like | Likes 12 | Likes 11 |
Image | ||
Website | IMsupporting.com | live2support.com |
Description | UK based Live Chat Software provider. 100% webbased. The Live chat software is a Cloud based solution so you have no downloads. It contains all features you would expect from a live chat solution and available 24x7. No need to upgrade, install servers or anything else. With instant access you can be up and running within minutes. | Live2support live chat service helps to build loyalty, drive
online sales, stimulate ecommerce, and improve order values by
extending a helpful human presence. It also augments operational
efficiency for real time customer support with its special features
and services adaptable to today’s fast-paced world. In fact it has
emerged as a go-to solution for personalized, human interactions to
create meaningful connections at a fraction of the cost of other
popular means. |
Video | ||
Free trial period | Yes 32 days + | Yes 15 days free trial |
Pricing plans |
| You can pick a plan according to your requirement. Custom plan
is also available.
|
Launch date | Nov. 2nd 2009 | Nov. 7th 2003 |
Features | ||
Web-based Application | Yes | Yes HTML 5 Supportive |
Desktop Applications | Yes | Yes Windows, Mac OS and IM Clients |
Native mobile application | Yes Android and Available webbased. | Yes IM Client Gtalk, iPhone, iPad, Android mobile and Tablet. |
Works for customers on mobile devices? | Yes | Yes Works on mobile platforms such as iPhone, iPod touch, iPad, Android (Mobile and Tablet), Blackberry. Also support any web browser. |
Chat statistics | Yes | Yes Chat Transcripts is saved and can be accessible anytime. |
Multi-site | Yes | Yes Custom Plan Available |
Multiple operators | Yes | Yes |
Conversation transcripts | Yes | Yes Saved on server and can be accessed from any time at any place. |
Offline messages | Yes | Yes |
Cobrowsing | - See where the end user is on a single webpage at any time | Yes Push Webpages |
Visual customization | Yes CSS based changes | Yes |
Visitor details | Yes | Yes Geo location, IP address, Referral URL, Keyword, Name, Email, Region, Country, User Time |
Predefined responses | Yes | Yes |
International support | Yes UTF8 Compatible | Yes Multilingual Option |
Clickpath Tracker | Yes | Yes |
Transfer to another operator | Yes Any operator can join and take over a chat session ( or co-chat ) | Yes Chat and Chat history is transferable to Agent, Group, with visitors detail. |
Custom extensions | Yes | Yes Add-ons and Extras for all CRM, CMS, ecommerce plateforms and help desk system. |
Proactive chat triggers | Yes | Yes Fully Customizable |
Visitor Monitoring | Yes | Yes |
Video chat | No | No Not Necessary |
Remote screenshot | Yes View the pages your visitors are on in realtime. | Yes |
API | - Limited public access | Yes |
Social Networks | ||
Website | IMsupporting.com | live2support.com |
@imsupporting | @live2support | |
facebook.com/... | facebook.com/... |