 Name | Crisp | eAssistance Pro Live chat Solution | HeyBubble | iAdvize | LiveChat | Netrox SC | Olark | p3chat | Smartsupp | SnapEngage | Userlike | Target First | Zendesk Chat |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Image |  |  |  |  |  |  |  |  |  |  |  |  |  |
| Website | crisp.chat | eassistancepro.com | heybubble.com | iadvize.com/en/ | livechatinc.com/... | netroxsc.com | olark.com | smartsupp.com | snapengage.com | userlike.com | targetfirst.com | zendesk.com/... | |
| Description | Crisp is a livechat designed for startups and really simple
to use
Crisp allows to manage users across multiple websites Apps (iOS, Android, Mac & Windows) are available | eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days. | With HeyBubble you can track your visitors in real time and
engage them to chat, providing excellent customer service, allowing
customers to ask questions before making a purchase on your
website. HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself. HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application. HeyBubble is a New York based company | iAdvize is a conversational commerce platform that is used
in 40 different countries. The platform enables businesses to
engage their customers and prospects, whether they’re on the
website or on social media, from one chat, voice and video
messaging solution. Visitors can get real-time advice from customer
service associates but also from advocates, members of the brand
community via ibbü – an on-demand pool of experts. More features: iadvize.com/... | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | Netrox SC is live chat software for real-time sales and customer support on the website. Netrox SC has both free and inexpensive paid versions. 14-day trial period for testing PRO features. Free live chat version has no time or chat limits and fits small websites perfectly.
| Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back. | P3chat was an easy to use live chat solution supporting
Skype and Google Talk and having 20+ language
support. To find a replacement you can have a look at this comparison:
compare-live-chat-support-software-help | Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers. Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites. Why choose Smartsupp?
| SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device. Keep all your conversations in your existing CRM or Help Desk. | Userlike is a unique and powerful software for live chat and customer messaging. It offers companies a central inbox for all customer messages from various channels such as website chat, WhatsApp, Facebook Messenger, Telegram, SMS and more. Messages are processed using professional service features such as message templates, live translations, file sharing, intelligent routing and browser-based video calls, including screen sharing. With Userlike’s AI Automation Hub you can create self-service tools, such as AI chatbots, smart FAQ pages and interactive contact forms to automate your service. Userlike is a GDPR-compliant customer communication software with a secure data infrastructure hosted on German servers. Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size. | TargetFirst formerly Watcheezy, is an easy to use intelligent live chat for websites. 1.Monitor visitors on your website in real time 2. Receive alerts to target higher value visitors 3. Helpfully engage and convert. Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction. Add a sales guy to your website. Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service. We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting. | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. |
| Video |  |  |  |  |  |  |  |  |  |  | |||
| Free trial period | Yes 14 jours d'essai | Yes 15 days - Try full features, no credit card required | Yes 14 Days, and Freemium package | Yes 7 days - Apply here: http://www.iadvize.com/en/free-trial/ | Yes 14 days, no credit card required. | Yes 14 days + Completely free version | Yes Free plan, & all paid plans have 14 days free trial | Yes 14 days free trial | Yes 15 days | Yes 14 days - no credit card required - Free plan available | Yes 15 days free trial | Yes 14 days | |
| Pricing plans | Free | After the free trial period, user can subscribe live chat solution for Basic Plan:
|
|
There's no limit of active chats going at any one
time. |
|
Save 35% with a 2 year commitment. |
|
|
|
|
|
| |
| Launch date | Nov. 1st 2015 | Jan. 23rd 2013 | Jan. 1st 2013 | Jan. 8th 2010 | Jun. 25th 2002 | 2011 Apr 11 | Aug. 1st 2009 | Feb. 1st 2011 | Apr. 1st 2013 | Oct. 1st 2008 | Mar. 1st 2012 | Jan. 27th 2011 | |
| Features | |||||||||||||
| Web-based Application | Yes Responsive | Yes | Yes Full HTML5 and Javascript Web application | Yes PHP Web application | Yes Compatible with all up-to-date browsers. | Yes | Yes | Yes Rich Web Client | Yes | Yes | Yes | Yes Compatible with all up-to-date browsers. | Yes |
| IM (Google Talk, Jabber...) integration | Yes Slack | Yes All Jabber compatible IMs and a very unique Skype integration | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | No | Yes | Yes XMPP (Jabber) | Yes Jabber compatible | No | - | ||||
| Desktop Applications | Yes | Yes Windows Platform | Yes Using Instant Messaging systems | Yes Available on every computer through a internet navigator | Yes Desktop apps for Windows and Mac OS X. | No Web-interface with desktop notifications | Yes through IM clients | Yes Through IM clients on desktop and mobile | Yes XMPP (Jabber) : Pidgin, Adium | Yes Through Google-talk and Skype IM clients on both Mac and Windows | Yes Compatible with instant messengers for Windows and Mac | Yes Available for windows and OS Desktop | - Through IM clients |
| Native mobile application | Yes iOS, Android | Yes Web console for mobile devices | Yes Any Skype or Jabber compatible mobile app | Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. | Yes Mobile applications for iPad, iPhone, and Android devices. | Yes Android, iOS, Windows Phone | No No native app, but any Jabber/XMPP app will work | Yes (any Skype, Google Talk or XMPP client) | Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone) | No No native app (any Google Talk client or Skype) | Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client) | Yes Mobile application for Iphone, Ipad and ANdroid Devices | No |
| Works for customers on mobile devices? | Yes | Yes works on all smartphones such as iPhone, iPad, Android & Blackberry devices | Yes Yes | Yes yes - optimised for mobile devices | Yes Optimized for mobile devices does not require Flash to work. | Yes Adapts to the device | Yes | Yes Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP) | Yes fully responsive chat box | Yes | Yes Optimized for mobile devices (smartphone & tablet) | Yes Watcheezy is multiplateform (Computer, Mobile and Touchpad) | Yes Works on some mobile devices. HTML5 dashboard |
| Chat statistics | Yes | Yes Complete chat statistics with reports and analytics | Yes Amazing statistics and reports | Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics | Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Yes Chats summary and details | Yes | Yes Message History, rules performance. | Yes | Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API | Yes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...) | Yes |
| Multi-site | Yes Unlimited | Yes Unlimited site access | Yes Unlimited | Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site | Yes There's no limit. One account can be used to manage multiple websites. | Yes Unlimited websites. | Yes | Yes Via Departments | Yes no extra charge | Yes Unlimited in all plans | Yes Integrate single or multiple widget per site by group, type of support or user behavior. | Yes Unlimited number of websites with Eezy offers | Yes |
| Multiple operators | Yes Unlimited | Yes Depends upon subscription package | Yes Yes, For PRO and ADVANCED packages only | Yes Unlimited | Yes Every user can have their own account. Different agent roles available. | Yes | Yes | Yes | Yes | Yes | Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. | Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. | Yes |
| Conversation transcripts | Yes | Yes Saved both on server and on local system | Yes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts available | Yes Unlimited | Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Yes | Yes | Yes | Yes | Yes | Yes Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM. | Yes Full conversation transcripts available and downloadable | Yes |
| Offline messages | Yes E-mail can be replied | Yes | Yes Sent to email address | Yes | Yes Offline messages are saved as tickets, forwarded to a help desk or email address. | Yes Storing in system, sending to email | Yes Messages sent to an email address(es) or into a CRM. | Yes | Yes | Yes | Yes Yes. Synchronous and asynchronous communication mode | Yes Offline messages are saved and sent by email | Yes |
| Cobrowsing | Yes | Yes | No | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Yes With the use of a 3rd party application. | No | Yes push webpages | No | Yes Screen recording | Yes | Yes Guide your visitor to any page of your website. | Yes See in real time exactly waht does your visitors | No |
| Visual customization | Yes | Yes Fully customizable as per user requirements. Lots of presets available with option to use custom images and text | Yes Several themes and text customization + multiple action buttons and your company logo | Yes Graphic design customisation: interface to customize the chat window as you want | Yes Several chat window themes to choose from. CSS customization, branding and white label version are available. | Yes Fully customizable. Colors, dimensions, inscriptions, ... Designer tool or HTML-code upload on your choice | Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | - | Yes | Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | Yes Fully customizable and text customization | Yes Customize the live chat module directly in the back office | Yes |
| Visitor details | Yes See chat users types in real-time, country, town, social networks, etc | Yes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical address | Yes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc... | Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Yes Geo, Useragent, Pages, Referrer, Search query, AdSystem, Custom fields, ... | Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Yes Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats information | Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers | Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations. | Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...) | Yes |
| Predefined responses | - Soon | Yes Canned responses available, Can be created by both admin and operators. | Yes Shortcuts using # symbol in the chat | Yes Canned responses plus smart answers that are automatically generated. | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes Canned messages with folders, autocomplete and live search. Both common and personal. | Yes Using 3rd Party Macros | Yes | Yes | Yes With shortcuts | Yes Easily create chat macros and sort them into groups. | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes |
| International support | Yes 25 languages | Yes 20 Languages | Yes | Yes Multilingual support: French, English, Spanish and German. | Yes 40+ languages available. | Yes English, Russian | Yes | Yes >20 languages | Yes Chat support in English, French and Czech | Yes 26 languages | Yes Multilingual-Support | Yes 6+languages available | Yes |
| Clickpath Tracker | Yes Real-time | Yes | Yes Every pages, from referrer to current page with associated time spent | Yes | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | Yes | Yes | - | Yes Visitor recording | Yes | Yes See at what url your chat partners are and how they navigate over your site. | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | No |
| Transfer to another operator | Yes Shared inbox between operators. What you see is what your team see | Yes Transfer within operators from same, different departments and reference chat generated for each transferred chat | Yes To a specific operator, a group of operator or the first available operator | Yes Transfer from Agent to Agent, from expert to agent but also from bot to agent. | Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Yes Can be transferred to operator or department. Additional feature is invitation of another operator for joint service. | Yes type !transfer command to transfer to all available operators, transcript link shows to new operator | Yes !r command in IM apps, one-click in RWC. | Yes | Yes Transfer easily between agents, tiers and groups | Yes Conversation including chat transcripts can be forwarded to other operators. | Yes | Yes |
| Custom extensions | Yes 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, Zendesk | Yes Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, Shopify | Yes API | Yes API: Salesforce, Zendesk... | Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Yes | Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Yes Javascript API, Integration with Zendesk, Happyfox, .. | Yes | Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... | Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github, Pipedrive, Slack and many more. | Yes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & Powerboutique | Yes Javascript API, Many integrations (Zendesk, Salesforce, etc) |
| Proactive chat triggers | Yes | Yes | Yes By time spent | Yes Intelligent Targeting rules. Fully customizable based on scoring and criteria. | Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Yes In PRO plan. Unlimited number of triggers with unlimited condition tree depth. Simple time-based auto-invitation for BASIC plan. | Yes Fully customizable rule-based triggers | Yes | Yes | Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online. | Yes Fully Customizable | Yes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with them | Yes |
| Visitor Monitoring | Yes | Yes Complete details through ‘visitors’ section from Operator consoles | Yes | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Yes | Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Yes Via Rich Web Client | Yes | No | Yes Available while user is connected | Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history | Yes |
| Video chat | - Soon | No | No | Yes Human support via video chat. The user can decide whether they are visible or not. | No | No | No | No | No Visitor recording | No | Yes | No | No |
| Remote screenshot | - Soon | No | No | Yes With the use of a 3rd party application. | No | No | No | Yes Screen recording | Yes | Yes | Yes | No | |
| API | Yes Api Javascript, REST | No | Yes | Yes Free API | Yes Open API | Yes Javascript API, Open API | Yes http://www.olark.com/docs | Yes Widget API | Yes https://developers.smartsupp.com/ | Yes | Yes Open API, Javascript API, and remote API to set up advanced chat behavior. | Yes Free API | Yes |