Link | Vision Helpdesk | Kayako SupportSuite | HelpSumo |
---|---|---|---|
Last update | Dec. 27th 2021 11:28:53 AM | Feb. 15th 2016 5:05:10 PM | Aug. 25th 2016 11:31:56 AM |
Website | visionhelpdesk.com | kayako.com | helpsumo.com |
Overall rating | 3.5/5 2 ratings | 1.0/5 1 rating | no rating |
Launch date | Jan. 1st 2007 | 2001 | |
API | Yes | Yes | |
facebook.com/... | facebook.com/... | facebook.com/... | |
@visionhelpdesk | @kayako | @Help_Sumo | |
Creator | Vision Helpdesk | Kayako | HelpSumo |
Implementation language(s) | PHP, AJAX | PHP | PHP |
Back end | MySQL | MySQL | MySQL |
Trial and Prices |
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Chat statistics | Yes | No | |
Native mobile application | Yes | No | |
Conversation transcripts | Yes | Yes | |
Offline messages | Yes | Yes | |
Visual customization | Yes | Yes | |
Predefined responses | Yes | Yes | |
Multi-site | Yes | Yes | |
Visitor details | Yes | Yes | |
International support | Yes | Yes | |
Multiple operators | Yes | Yes | |
Clickpath Tracker | No | Yes | |
Transfer to another operator | Yes | Yes | |
Custom extensions | Yes | No | |
Proactive chat triggers | Yes | Yes | |
Cobrowsing | Yes | No | |
Visitor Monitoring | Yes | Yes | |
Affiliate / Credit Program | Yes | No | |
Remote screenshot | Yes | Yes | |
Calendar | Yes | Yes | |
Video chat | No | No | |
WYSIWYG | Yes | Yes | |
Alerts / Escalation | Yes | Yes | |
Web-based Application | Yes | No | |
Desktop Applications | - Web Based | Yes | |
Service Level Agreement (SLA) | Yes | Yes | |
Pricing plans | $12/month per agent | $24 / agent / month | $ 14.99/month |
Social Network Integration | Yes | - | |
Custom Fields | Yes | Yes | |
Self Help / KB / Forums | Yes | Yes | |
Email Parsing | Yes | Yes | |
Multi-Language Staff and Client Portals | Yes | Yes | |
Two-Way Email Parsing | Yes | Yes | |
Ticket Billing | Yes | No | |
Multiple Company Support | Yes | No | |
Multiple Product Support | Yes | - | |
WorkFlow | Yes | Yes | |
Automation | Yes | Yes | |
SMS Alerts | Yes | Yes | |
Ticket Views | Yes | Yes | |
WHMCS Integration | Yes | - | |
Satellite Feature | Yes | No | |
Client Management | Yes | Yes | |
3rd Party Integration and Hooks | Yes | Yes | |
Custom Reporting | Yes | Yes | |
Ticket Pinning | Yes | No | |
Description | Vision Helpdesk is extensive customer service software offering four products to manage customer service for all-size businesses. Help Desk Software, Satellite Help Desk, ITSM Service Desk Software, and Live Chat Software. | Help Sumo is an fast, elegant and trusted online based help desk software that provides professional support to your products and services. | |
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Like | Likes 5 | Likes 1 | Likes 0 |
Starting price | $ 8 per mo for On-Premises and 12 USD per mo SaaS License | ||
Free plan | Yes 30 days free trial | Yes | |
SaaS | Yes | ||
On Premise Version | Yes |