 Name | REVE Chat | Zendesk Chat | LiveChat | ClickDesk | Olark | Velaro | Comm100 | SnapEngage | JivoSite |
|---|---|---|---|---|---|---|---|---|---|
| Image |  |  |  |  |  |  |  |  | |
| Website | revechat.com | zendesk.com/... | livechatinc.com/... | clickdesk.com | olark.com | velaro.com | comm100.com | snapengage.com | jivosite.com |
| Like | Likes 12 | Likes 45 | Likes 51 | Likes 4 | Likes 13 | Likes 0 | Likes 13 | Likes 14 | Likes 6 |
| Description | REVE Chat is a cloud based multi-channel live chat platform that
enables online businesses to proactively engage with the website
visitors. As REVE Chat can be integrated with social media channels
like Facebook and Viber, it also lets companies to offer social
media customer support. As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook page visitors, offer proactive chat invitations and many more. | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | ClickDesk is a combo of Live Chat, Voice Chat, Email Help Desk & Social Toolbar. ClickDesk is the fastest growing live chat and online engagement solutions provider in the industry today. We have added over 75,000 businesses in two years. Since our launch, we have been adding thousands of businesses monthly. | Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back. | Comm100 Live Chat is the enterprise-grade live chat software for website that's entirely hosted by Comm100. Comm100 live chat software promotes your sales, reduces your operating costs & increases your customer satisfaction. | SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device. Keep all your conversations in your existing CRM or Help Desk. | Easy-to-use live chat solution specially designed for online sales. Extended free edition, 5 min installation, low prices. | |
| Video |  |  |  |  |  |  | |||
| Free trial period | Yes | Yes 14 days | Yes 14 days, no credit card required. | Yes Free plan | Yes Free plan, & all paid plans have 14 days free trial | Yes | Yes 15 days | ||
| Pricing plans | Standard Plan: $13.5 (per month for yearly plan) Advanced Plan: $22.5 (per month for yearly plan) |
|
There's no limit of active chats going at any one
time. |
Save 35% with a 2 year commitment. | From $64.95 / User |
| |||
| Launch date | Jun. 25th 2002 | Jun. 20th 2011 | Aug. 1st 2009 | Jan. 1st 2000 | Aug. 5th 2009 | Oct. 1st 2008 | Feb. 1st 2012 | ||
| Features | |||||||||
| Web-based Application | Yes | Yes | Yes Compatible with all up-to-date browsers. | Yes | Yes | Yes | Yes | Yes | No With browser it is easy to miss incoming chat |
| IM (Google Talk, Jabber...) integration | - | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | Yes Google Talk, Skype | ||||||
| Desktop Applications | Yes | - Through IM clients | Yes Desktop apps for Windows and Mac OS X. | Yes Through IM (Gtalk and Skype) on any device ( Mobile, PC, Tablet) | Yes through IM clients | Yes | Yes | Yes Through Google-talk and Skype IM clients on both Mac and Windows | Yes Custom app on Mac & Windows (helps to chat effectively!) and XMPP/Jabber support |
| Native mobile application | Yes iOS, Android | No | Yes Mobile applications for iPad, iPhone, and Android devices. | Yes IM (GTalk/Skype) | No No native app, but any Jabber/XMPP app will work | Yes | Yes iPhone, Android | No No native app (any Google Talk client or Skype) | Yes |
| Works for customers on mobile devices? | Yes Responsive Chat Widget | Yes Works on some mobile devices. HTML5 dashboard | Yes Optimized for mobile devices does not require Flash to work. | Yes | Yes | Yes | Yes Comm100 offers the Live Chat program for mobile platforms including iPhone, BlackBerry, Android, Windows Mobile and Java based mobile platforms. | Yes | Yes Full support for prones and tablets |
| Chat statistics | Yes | Yes | Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Yes Chat Transcripts:view real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically. Analytics and Reports:view by charts/lists, analyze by agents/departments & receive reports through email | Yes | Yes | Yes All visitors' navigation history, chat transcripts and offline messages are saved and you can retrieve them whenever needed. | Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Yes Our own stats + Google Analytics integration |
| Multi-site | Yes | Yes | Yes There's no limit. One account can be used to manage multiple websites. | Yes Unlimited domains. | Yes | Yes | Yes Different chat styles for multiple sites. | Yes Unlimited in all plans | Yes |
| Multiple operators | Yes | Yes | Yes Every user can have their own account. Different agent roles available. | Yes Multiple operators. Five simultaneous chats at a time for each operator. | Yes | Yes | Yes | Yes | Yes |
| Conversation transcripts | Yes | Yes | Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Yes Chat Transcripts | Yes | Yes | Yes | Yes | Yes |
| Offline messages | Yes | Yes | Yes Offline messages are saved as tickets, forwarded to a help desk or email address. | Yes Converted to tickets through built-in helpdesk | Yes Messages sent to an email address(es) or into a CRM. | Yes | Yes | Yes | Yes |
| Cobrowsing | Yes | No | Yes With the use of a 3rd party application. | Yes | Yes push webpages | Yes | No | Yes | No |
| Visual customization | Yes Customize Chat Widget according to your website theme. | Yes | Yes Several chat window themes to choose from. CSS customization, branding and white label version are available. | Yes Full customization - White Label, Language, Themes, Color and Text. | Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Yes | Yes | Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | Yes Unlimited colors! |
| Visitor details | Yes | Yes | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Yes Full name, e-mail, chat history, results, operating system, browser and language, geographic location, company etc. | Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Yes | Yes A 360 degree view of your website visitors, including name, status, current page, referrer, Geo info, IP address, browser type, etc. | Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Yes |
| Predefined responses | Yes | Yes | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes Shortcut messages - save multiple phrases as shortcuts. | Yes Using 3rd Party Macros | Yes | Yes | Yes With shortcuts | Yes Phrases are collected automatically |
| International support | Yes Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, Turkish | Yes | Yes 40+ languages available. | Yes | Yes | Yes | Yes | Yes 26 languages | Yes |
| Clickpath Tracker | Yes | No | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | Yes | Yes | Yes | Yes | Yes | Yes |
| Transfer to another operator | Yes | Yes | Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Yes Three-way conference between agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support. | Yes type !transfer command to transfer to all available operators, transcript link shows to new operator | Yes | Yes | Yes Transfer easily between agents, tiers and groups | Yes |
| Custom extensions | Yes Javascript API, Many integrations (Zendesk, Salesforce, etc) | Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Yes One click installable plugins & addons to integrate with all major CRMs & billing systems available. | Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | No | Yes API available | Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... | Yes JavaScript API | |
| Proactive chat triggers | Yes | Yes | Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Yes | Yes Fully customizable rule-based triggers | Yes | Yes After defined delay time | Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online. | Yes Customizable rules |
| Visitor Monitoring | Yes | Yes | Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Yes | Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Yes | Yes | No | No Proactive invitations are done automatically with smart rules, freeing your time for more important tasks than monitoring visitors |
| Video chat | Yes | No | No | No | No | No | No | No | |
| Remote screenshot | No | Yes With the use of a 3rd party application. | No | No | No | Yes client can easily send a screenshot thanks to the builtin function | Yes | No | |
| API | Yes API's available on request to developers. | Yes | Yes Open API | Yes Available in PRO Plan. | Yes http://www.olark.com/docs | Yes | Yes | Yes | Yes |
| Social Networks | |||||||||
| Website | revechat.com | zendesk.com/... | livechatinc.com/... | clickdesk.com | olark.com | velaro.com | comm100.com | snapengage.com | jivosite.com |
| @REVEChat | @zendesk | @LiveChat | @ClickDesk | @olark | @Velaro_Inc | @Comm100Corp | @snapengage | @jivosite | |
| facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... |